This property bills itself as a spa. Although the decor is beautiful in the lobby and rooms, this property falls short. Upon our arrival we were informed that the elevator was undergoing a repair and would be available in five minutes. A porter carried our baggage up one floor, this area is obviously shared with another hotel and is in a state of disrepair. Our key was used to open a set of glass doors and we boarded another elevator. After the elevator we took a set of small steps to our door. Upon opening the door we were greeted with another set of steps to a large room. This would be our entrance and exit procedure for the rest of our stay. Our daughter stayed a floor below us which was the temperature of a sauna. When going from the lobby to the first elevator one has to be careful as the floor is very pitted and we tripped more than once. The "Spa" portion included pool and sauna, once you purchase 15 Euro spa shoes and wear a "costume"....robe...no.......swimsuit......no, we never figured out what the "costume" was, we decided not to buy the spa shoes or use the spa. Don't ask more than three questions at the front desk or the staff gets terse. I would not stay here again.