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“Not one fault can be found.” 5 of 5 stars
Review of UNA Hotel Palace

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UNA Hotel Palace
4.0 of 5 Hotel   |   Via Etnea 218, 95131 Catania, Sicily, Italy   |  
Hotel amenities
Ranked #3 of 50 Hotels in Catania
Certificate of Excellence 2014
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
“Not one fault can be found.”
5 of 5 stars Reviewed 2 weeks ago via mobile

I have been meaning to write this review for around a month or so but its always one thing or other getting in the way and another reason is that I don't quite think I can put it into words how amazing this hotel is!
The most friendly staff you will ever meet, I would like to extend my thanks to a few in particular, the receptionist with very fair blonde hair and pale and freckly with a very warm welcoming smile , I felt she always went the extra mile for me and my partner. I am sorry I did forget her name, she was extremely kind to us and was able to let us know where to go and what to do. Also the member or staff guisepe from the rooftop restaraunt (which is pretty amazing for a meal) at dinner time we was very attentive to us and the atmosphere was very nice. The decoration of the whole hotel is stunning and I was so upset to be leaving and really want to go back!!!

  • Stayed February 2015
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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942 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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English first
Saint Louis, Missouri
Top Contributor
53 reviews 53 reviews
7 hotel reviews
Reviews in 29 cities Reviews in 29 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

REALLY nice hotel in great location near market and on main street in downtown Catania. Breakfast was VERY nice also.People at hotel were VERY Customer Service orientated, VERY unusually in Sicily, VERY refreshing:-) LOTS of nice neat redstart/bars to explore in evenings. We really had a nice time.

Room Tip: Good hotel but parking cost 20EU per night.
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  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swieqi, Malta
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great hotel, excellent service, and everyone is so professional and helpful. The hotel is in a central position. It is very clean. The food is soooo good and fresh. Always happy to return there for a break.

  • Stayed February 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this review, 2 weeks ago
Dear Miss,
thank you very much for writing again such a nice positive review on Tripadvisor about our central located hotel.

It is always a pleasure for us to read that we succeed in living up to your expectations too, thanks to our team “first-class service”, so that every time you come in Catania, you choose to stay with us, enjoying comfort, quality and why not, also a delicious stay experience.

We are looking forward to welcoming you soon and also in the other UNA Hotels all over Italy.

Warmest regards,
Rita Monfrini
Guest Relation
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, CA
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The frustratingly complicated Internet access resulted in my average rating. Otherwise it would be higher due to its central location and great breakfast. I would look for another hotel next time in Catania.

  • Stayed March 2015, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UNAHotelPalace, Responsabile relazioni pubbliche at UNA Hotel Palace, responded to this review, 2 weeks ago
Dear Madame,
thank you for expressing you opinion on TripAdsvisor, letting us to monitor our services and if necessary to improve them, to get closer to our guests' expectations.

We are really sorry to know that your appreciation was disappointed with the Wifi service. We offer a basic WiFi access for simple web navigation and consultation without any extra charge, whereas for a professional navigation, we have a special package with Unlimited Internet navigation and minibar included too, only with a little supplement.
We are always at our guests disposal at anytime, suggesting and addressing to better WiFi connection option, as per your needs and preferences, so that for the first one, you click on “free” connection to our UNA net web page and for the second one you should click on “unlimited”, in both cases asking for our provided passwords, allowing you the access to our net and you can connect easy and in safe, as it is provided with a security system.

We also read that you appreciated, like all our guests, our Italian design hotel central location and our breakfast service and believe us, that if we knew your inconvenience, we would be there ready to assist you and solve it.

We hope you will give us the chance to get your total approval and providing you the pleasant stay that our guests have with us, during their travels.

Best regards,
Rita Monfrini
Guest Relation
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Liverpool, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We got upgraded to an executive room with a view of Mount Etna. We stayed for 3 nights, chamber maid service twice daily...roof terrace with views of the volcano...what an experience! Great hotel, centrally located - perfect base with delicious buffet breakfast. We will stay here again when in Catania. Quality hotel.

Room Tip: ask for non-smoking with views of Etna
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  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this review, 3 weeks ago
Dear Sir and Madame,
first thank you so much for your intention to come again in our “Made in Italy” hotel and for sharing your very positive experience with the Tripadvosor's worldwide travellers community, because you found by us of the UNA world, all the ingredients for an amazing stay.

We do our best to take care of our guests, proposing an innovative concept of hospitality, full of details and attentions, quality services and exclusive ambiances, such as our Etnea Roof top location.

It is a great pleasure for us that we were able to fulfill your expectations and we are looking forward to welcoming you soon again at UNA Hotel Palace.

Warmest regards,

Rita Monfrini
Guest Relation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Just returned from a 2 night stay in Una palace hotel. It is centrally located, the staff are incredibly helpful and friendly and the rooms are extremely comfortable! We chose to upgrade for an extra €15 a night - the upgrade was for a balcony, mini bar and unlimited wifi. Our balcony was in the front of the hotel so we had a lovely view of Etna in the morning! We didn't use the mini bar (very expensive!) and the internet was good. The bed was very comfortable and the temperature of the room was very warm - which we loved!
The breakfast included in room price was excellent - a full continental buffet with meats, cheeses sweets etc, very comprehensive.
There is a small fitness room and a sauna on the 6th floor which was empty when we went and was nice.
All in all we had a delightful romantic weekend here and would definitely stay again

Room Tip: Our 5th floor room with a balcony on the front of the building had a nice view of Etna and was surpr...
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  • Stayed February 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valletta
Top Contributor
73 reviews 73 reviews
15 hotel reviews
Reviews in 34 cities Reviews in 34 cities
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed February 23, 2015

This is a hotel which we will be returning to! The staff are excellent! The room was excellent 5th floor with views of Etna from the small balcony! for the price one pays it is top value for money! Cannot recommend to more! It also has a garage with valet parking - just brilliant!

  • Stayed February 2015, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about UNA Hotel Palace

Address: Via Etnea 218, 95131 Catania, Sicily, Italy
Location: Italy > Sicily > Province of Catania > Catania
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Catania
#2 Luxury Hotel in Catania
#3 Romantic Hotel in Catania
#4 Business Hotel in Catania
Price Range (Based on Average Rates): $$
Hotel Class:4 star — UNA Hotel Palace 4*
Number of rooms: 94
Official Description (provided by the hotel):
A prestigious building dating back to the early 1900s, in the artistic and commercial heart of Catania, was already an historical luxury hotel. The restoration project has been carried out in the view of maintaining the Sicilian style and traditional cultural heritage. The hotel provides 94 rooms and 9 meeting rooms, fitness centre, Turkish bath, indoor parking, elegant banquet room, roof garden, panoramic terrace with restaurant and American bar. SERVICES: SKY FREE in all the rooms.Internet connection with Wireless system.Pillow Wow:a pillow for every need. All our pillows are made with natural, anti-allergic fibres,Neckroll Pillow, soft and relaxing, filled with wheat chaff Kapok pillow with a soft and elastic covering to fit perfectly around the neck of each guestFirm latex pillow for those who suffer from neck acheGoose-down pillow – extremely soft and naturalFree use of fitness roomTurkish bathLaundry and ironing serviceCovered pay car park6 large rooms equipped for guests with impaired mobility Voltage 220 V UNA RESTAURANTThe UNA Hotel Palace has two large restaurants serving Sicilian specialities and fresh fish as well as a wide selection of wines from our cellars to enjoy with your meal.The UNA Restaurant is situated on the first floor and, in keeping with the tradition of old city buildings, looks out onto an internal courtyard of lava stone. The ample size of the dining room, together with its minimalist décor, makes it the ideal for business lunches and private parties. It seats up to 120.The Roof Garden, an “à la carte” restaurant, is on the 7th floor. From here you can enjoy a unique and spectacular view of the roofs of the city as well as the outline of Mount Etna to the north and a glimpse of the sea to the south. It seats up to 30.A special menu is available with a selection of the chef’s specialities.Open every dayBreakfast: from 7.00 a.m. to 10.00 a.m.Lunch: from 12.30 a.m. to 2.30 a.m.Dinner: from 8.00 p.m. to 10.30 p.m.UNA CAFÉThe UNA Palace Hotel has two delightful bars.The UNA Café next to the hall, is perfect for a coffee break or as a meeting point, especially in the colourful Mediterranean style Privè .The Roof Garden with a unique view of Mount Etna and the city rooftops.ROOF GARDENThe Roof Garden on the 7th floor offers guests a unique view of Mount Etna and the city rooftops. Here guests can enjoy our barman’s carefully prepared cocktails, or sip one of the drinks from our vast selection on the drink menu.There is also a wide selection of teas from all over the world and of delicious hot chocolates.From 7.30 p.m to 10.30 p.m. the bar provides the most fashionable Happy Hour in the city, with a rich buffet of appetizers to satisfy even the most refined taste.Open from 10.30 a.m. to midnight. ... more   less 
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Also Known As:
Una Hotel Catania
UNA Hotel Palace Catania, Sicily

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