We booked this hotel because it had such great TripAdvisor ratings, unfortunately we were really disappointed.
We visited Catania to celebrate my husband's 50th birthday with friends. We booked the hotel for five nights for a party of five (ourselves and our 3 children).
We were very specific about requesting a room that did not face the Via Etnea (a very busy road) and on a high floor. The hotel send us written confirmation that our room would be on the 5th floor and not facing the busy road. On arrival, our room was on the 2nd floor and faced Via Etnea. The hotel manager showed us several much smaller rooms that did not even have enough room for our whole family, or rooms that required us to split our party up. Essentially, the written confirmation we received was wrong, the 5th floor inside room was simply not available and no other rooms were able to accomodate us. My husband slept poorly the entire time we were there, due to the noise from the road.
We asked the hotel if they would reserve a couch seating area for our party of 6 on my husband's birthday during the cocktail hour. They refused to allow us to reserve this small area. When it became obvious that the hotel had no way of assisting us with the room problem, they said they would allow us to reserve a couch for our party. By this time it was too late as we had made reservations elsewhere.
On checkout, we received a bill for about $900. This was nearly half of what we were expecting and we asked the checkout clerk if there was a discount due to the problems with the room. The checkout clerk assured us that our bill had been discounted because of the room. We signed a single credit card receipt.
On arrival at home, we discovered that our credit card had been swiped twice for the same amount and there had been, in fact, no discount. Moreover, when we issued a complaint through the hotels website, we received an email from an individual who stated that the matter would be investigated. Four weeks later, we have heard nothing from the hotel.
- Official Description (provided by the hotel):
- A prestigious building dating back to the early 1900s, in the artistic and commercial heart of Catania, was already an historical luxury hotel. The restoration project has been carried out in the view of maintaining the Sicilian style and traditional cultural heritage. The hotel provides 94 rooms and 9 meeting rooms, fitness centre, Turkish bath, indoor parking, elegant banquet room, roof garden, panoramic terrace with restaurant and American bar. SERVICES: SKY FREE in all the rooms.Internet connection with Wireless system.Pillow Wow:a pillow for every need. All our pillows are made with natural, anti-allergic fibres,Neckroll Pillow, soft and relaxing, filled with wheat chaff Kapok pillow with a soft and elastic covering to fit perfectly around the neck of each guestFirm latex pillow for those who suffer from neck acheGoose-down pillow – extremely soft and naturalFree use of fitness roomTurkish bathLaundry and ironing serviceCovered pay car park6 large rooms equipped for guests with impaired mobility Voltage 220 V UNA RESTAURANTThe UNA Hotel Palace has two large restaurants serving Sicilian specialities and fresh fish as well as a wide selection of wines from our cellars to enjoy with your meal.The UNA Restaurant is situated on the first floor and, in keeping with the tradition of old city buildings, looks out onto an internal courtyard of lava stone. The ample size of the dining room, together with its minimalist décor, makes it the ideal for business lunches and private parties. It seats up to 120.The Roof Garden, an “à la carte” restaurant, is on the 7th floor. From here you can enjoy a unique and spectacular view of the roofs of the city as well as the outline of Mount Etna to the north and a glimpse of the sea to the south. It seats up to 30.A special menu is available with a selection of the chef’s specialities.Open every dayBreakfast: from 7.00 a.m. to 10.00 a.m.Lunch: from 12.30 a.m. to 2.30 a.m.Dinner: from 8.00 p.m. to 10.30 p.m.UNA CAFÉThe UNA Palace Hotel has two delightful bars.The UNA Café next to the hall, is perfect for a coffee break or as a meeting point, especially in the colourful Mediterranean style Privè .The Roof Garden with a unique view of Mount Etna and the city rooftops.ROOF GARDENThe Roof Garden on the 7th floor offers guests a unique view of Mount Etna and the city rooftops. Here guests can enjoy our barman’s carefully prepared cocktails, or sip one of the drinks from our vast selection on the drink menu.There is also a wide selection of teas from all over the world and of delicious hot chocolates.From 7.30 p.m to 10.30 p.m. the bar provides the most fashionable Happy Hour in the city, with a rich buffet of appetizers to satisfy even the most refined taste.Open from 10.30 a.m. to midnight. ... more less
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- Also Known As:
- Una Hotel Catania
- UNA Hotel Palace Catania, Sicily