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“truly enjoyable” 5 of 5 stars
Review of UNA Hotel Palace

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UNA Hotel Palace
4.0 of 5 Hotel   |   Via Etnea 218, 95131 Catania, Sicily, Italy   |  
Hotel amenities
Ranked #2 of 69 Hotels in Catania
Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“truly enjoyable”
5 of 5 stars Reviewed April 20, 2013

We checked out of the UNA Hotel Palace today after a truly enjoyable stay. We arrived there 2 days early on short notice because other plans had fallen through and we were warmly and professionally welcomed by Rita, the manager on duty. Despite the short notice she was able to give us a lovely quiet room with a view of Mt. Etna from the balcony. We had dinner in the hotel that night in the rooftop restaurant with views of Mt Etna and all our stress melted away. The food and the service were excellent. Staff members Giorgio and Elise were wonderful. We had a great conversation with Giorgio and his tips about what to taste at fish market proved to be excellent.
The location of the hotel was perfect for seeing the sights in the historic centre of Catania. The staff, particularly Valentina, gave us excellent recommendations to help us enjoy the city and surrounding areas, for example, good restaurants, tours of Mt. Etna and information on getting to Taormina. We would be very happy to stay at the UNA again and would like to thank all the staff members throughout the hotel for their friendly, helpful attitude and professional service.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this review, May 25, 2013
Dear Madame,
it is satisfactory for us to read together with Tripadvisor’ s travellers community, your very positive review about your enjoyable stay in our hotel, mainly thanks to our professional and helpful teamwork. Then Giorgio, Elisa, Valentina and me, we thank you too and we are really happy that you appreciated our guests oriented attitude and service.

So that in UNA Hotel Palace, there is also the human factor that allows you to have a truly experience and enjoy our Italian hospitality, embellished by glamour and top ambiances, such as our Etnea Roof location, where our guests can also taste the excellence of "Made in Italy " wine and food.

According to our chain philosophy, it is really important for us to provide our guests with a unique and comfortable stay, where becoming part of our cosy world, they can have their own personal experience of wonder, through cutting edge technology, attention to design, care of details and an emphasis on the local traditions.

It will be our great pleasure to welcome you again in the UNA world.

My best regards,
Rita Monfrini
Quality and Guest Relation
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882 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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Brasilia, DF
Top Contributor
223 reviews 223 reviews
20 hotel reviews
Reviews in 40 cities Reviews in 40 cities
139 helpful votes 139 helpful votes
5 of 5 stars Reviewed April 16, 2013

Visiting Catania for the first time, we chose this hotel considering aspects, such as, good location and proximity to most places of interest in the city. But we got much more than this: comfortable rooms in one of those traditional buildings of the city, a very good and pleasant restaurant on the top, with an open terrace looking on the Via Etnea, Catania's main street, sided by elegant palaces, many already restored and others in process of renewal.
The hotel offered a very good breakfast, free wi-fi and garage with valet at a reasonable price.
And the best of all, we found at this hotel an impressive team of professionals, working with great efficiency and friendliness, who attended us in all our demands, recommending good restaurants, giving precise information about the city, helping us with renting a car. On our checkout, an unexpected difficulty of connection with Visa prevented us momentarily of using the travel money card. What possibly might bring us serious problems in other places, at Una Hotel was one more opportunity to observe the elegance, professionalism and competence of the staff, with a special mention to Ms. Cinzia Consoli, who did their best for helping us. For all these reasons, we'll recommend this hotel for friends and, most certainly, in a next visit, will stay with them again.

Room Tip: Ask for rooms on the higher floors.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this review, May 27, 2013
Dear Madame,
thank you for taking the time to post your review on Tripadvisor. We are most grateful for your feedback, which is such a valuable source of information and we were delighted to know that you had a really good experience in our centrally located hotel.

We were so pleased to read that you enjoyed the service provided and were impressed by our team professional service.
We always take care of our guests and we do our best not only to make things more beautiful but also even easier , especially, in difficult situations, as the colleague Cinzia did at the front desk.

Our passion to deliver above and beyond and to exceed guest expectations at every encounter is what we pride ourselves on and what makes an experience at UNA Hotel Palace as memorable as many others on this site and others have described it to be.

Waiting for your next visit here, we wish you will have also the chance to stay in the other Italian design UNA Hotels.

Kind regards,
Rita Monfrini
Quality and Guest Relation
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 15, 2013

Hotel centrally placed - though difficult to navigate to in a newly acquired hire car (our fault not theirs).Arrived too late to eat after long days travel but instantly put at ease by faultless service on arrival. Room spotless and view to Etna from balcony was stunning when we woke up next morning. As we were leaving early didnt upgrade to roof top breakfast - reading other reviews would do so next time as normal breakfast downstairs a little crowded and chaotic - wait for table, things run out etc.Only complaint though as all else done well including general relaxed ambience of reception surrounds. Service on check out equally good including fetching car for us and help with loading. Would stay again on next visit.

Room Tip: On high floor so peaceful despite street below. Stunning view up to Etna worth upgrade.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this review, May 23, 2013
Dear Madame,
it is really nice for us to read your positive review and your desire to come back here again to go with you Sicilian holiday discovering the most beautiful places of this fascinated island, crossroads of ancient civilisations, so then, a discovering territory of humankind patrimony.
And our Italian design hotel, like most of UNA Hotels, a synthesis between the ancient and the modern, thanks to its central location, it is, as you mentioned, a good start for your vacations, it can surely be the starting point of all travellers' itinerary throughout Sicily.

Moreover, you find here also spotless and peaceful ambiances, faultless hospitality and stunning view, to the majestic volcano from our Etnea Roof terrace, where you can enjoy not only a typical Sicilian breakfast, but also very delicious courses in our renowned panoramic restaurant.
All these ingredients make our guests stay comfortable and amazing.

We are also happy that you liked and chose our upgraded formula "Seventh Heaven in your room", so that ,with just a little extra you can get more, a spacious room as the Executive that you upgraded, with panoramic view to city centre and the Etna.

Different choices and possibilities so that you can find your personalized stay solution. Therefore, you opinion is really important for us and that is why we have already addressed your remark to the breakfast department and you realize a different rush moments context, next time you will come here.

So then, it will be our team's pleasure to have you again as our kind guests for a unique and tasty experience, that only in the UNA Hotels & Resorts you can have.

Very best regards,
Rita Monfrini
Quality and Guest Relation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva
Top Contributor
163 reviews 163 reviews
28 hotel reviews
Reviews in 60 cities Reviews in 60 cities
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed April 15, 2013

We stayed in one of their suites, a duplex, with 2 toilets and one shower. We were travelling with our two youngest children. They had the down stairs canapé lit and we were upstairs with the full ensuite.
The breakfast was buffet style, with a decent selection not bad for Italy, as they are not known for breakfasts.
The hotel is very well located on the main shopping street and close to the main attractions. They offer overnight parking for €20/day, but we managed to park outside, the only inconvenience is you need to put in some money from 8.30am (€4.5 for the morning).

Would recommend the hotel, friendly staff clean rooms, would say that the beds are very firm.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this review, April 21, 2013
Dear Madame and Sir,
thank you very much for taking your time to post this positive review about our hotel and sharing your central experience with Tripadvisor' s community and recommending it to its big travellers' world.

It is really nice to know that you and your family really enjoyed your stay thanks to both our amazing location in the core of the historical and shopping centre of the city and the comfort of our Suite, which is undoubtedly a very comfortable solution both for big and tinies, as they share the same room but made up of two different floors ambiances.

We definitely look forward to having your family here again and we hope you will also have the change, during your next visit all over Italy, to overnight in the other UNA Hotels and Resorts.

Kind regards,
Rita Monfrini
Quality and Guest Relation
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Geneva, Switzerland
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 2, 2013

I stayed just for 1 night in this hotel. The room was good, location perfect and the service even better. Luckily we decided to pay 10EUR extra per person and go for the rooftop breakfast: it was worth every cent! Amazing view of the city and Etna, special sicilian menu and best ever service!! To be recommended!!

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this review, May 23, 2013
Dear Sir,
thank you very much for recommending our "Made in Italy" hotel with the huge Tripadvisor's travellers world.

We are glad that you enjoyed your stay and that you really appreciated both the quality of our service and our Sicilian breakfast on the Etnea Roof terrace, agreeing with you an amazing top location, where our guests can spend unforgettable moments, enchanting your senses with its breathtaking view and also tasting delicious sweet and savoury delights, from the traditional recipes, masterly prepared almost at the moment by our chef de cuisine.

We invite you to come here soon, as well as to the other hotels of our Italian chain in order to go on with your cool and tasty travel experience.

Warmest regards,
Rita Monfrini
Quality and Guest Relation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northwich, United Kingdom
Top Contributor
71 reviews 71 reviews
35 hotel reviews
Reviews in 41 cities Reviews in 41 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed March 24, 2013

The hotel is located approximately 30 minutes from Catania airport on a main street near shops and restaurants. The entrance is hidden somewhat between 2 shops but don't let this put you off! The reception area is large with tasteful decor. There is parking at rear of the hotel with the entrance via a lift. The staff were friendly, spoke good English & were informative about the hotel's facilities.

There are 2 lifts to all floors which have a quick response. The hotel has 7 storeys, the top floor is a roof top restaurant with wonderful views across Catania. Breakfast is served on floor 1 and there is a good selection of continental breakfast for 8 euros. The restaurant had a wide choice of meals and a good wine selection with reasonable prices. The waiters were helpful & provided a good service.

My room (318) was spacious and well maintained. The decoration was lovely and spread over 2 storeys. On the lower storey, there was a seating area, wardrobe / storage & toilet. On the upper storey, was the main bedroom, full bathroom with over bath shower, walk in wardrobe. There was lots of storage space. The bed had a very firm mattress with medium firm pillows.

Room facilities included: satellite TV (limited access to some channels) , mini bar, tea/coffee, hairdryer, complimentary toiletries, dressing gown & slippers.

The reception staff also provided an efficient checkout service. I was staying at this hotel as part of a business trip but would equally recommend it for holiday travel.

Room Tip: Higher floors have less traffic noise, room 318 was two storey but I don't know if all rooms on...
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this review, April 15, 2013
Dear Madame ,
it is really nice to read such a detailed review for our centrally located and Italian design hotel and we thank you for sharing your cool stay with the worldwide travellers on Tripadvisor and recommending our hotel for the services and staff efficiency and kindness.

Moreover, your pictures and interesting description of our Suite shows that you really enjoyed it thanks to its included services, amenities and comforts of what indeed really looks like more an apartment than a room, so representing the best both if you are travelling for business and for vacations.

All UNA hotels offer a stay experience characterized by comfort and high quality services, that allow our guests to live unique and comfortable moments full of details and attentions because we take care of you from the starting instant when you arrive in our hotel till your departure. So everything is important that is why it becomes great and you can personalize your stay according to your needs and why not to your taste, so that you can have either delicious continental buffet breakfast including in your room rate or a special Sicilian breakfast of typical sweet and savoury delights of a menu a la carte, only with a little supplement, in our panoramic terrace Etnea Roof.


We really look forward to welcoming you here again and we invite you also to visit the other UNA Hotels to go on with a great experience all over Italy.

Best regards,
Rita Monfrini
Quality and Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stafford, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 21, 2013

i would thoroughly recommend this hotel. The rooms were extremely clean and comfortable. The service was excellent, the staff in the bar are extremely pleasant and efficient. We had a really good meal in the restaurant, the view from the roof terrace is amazing.

Room Tip: We chose to upgrade to an executive room, it was extremely large and comfortable with an excellent v...
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Stayed March 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this review, April 15, 2013
Dear Sir and Madame ,
thank you so much for posting such a positive review for our "Made in Italy" hotel and for recommending it to the huge Tripadvisor's community.

Your opinion is really important for us and we are glad that you can enjoy your holiday thanks to our hospitality, where comfort and unique are the key-words for a lovely and why not even memorable stay, indeed, also characterized by spot locations, like our Etnea Roof .

We hope we will host you here again in the near future as well as in the other UNA hotels & Resorts for one more time, lovely break.

Warmest regards from Sicily!

Rita Monfrini
Quality and Guest Relation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about UNA Hotel Palace

Address: Via Etnea 218, 95131 Catania, Sicily, Italy
Location: Italy > Sicily > Province of Catania > Catania
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Catania
#2 Luxury Hotel in Catania
#3 Romantic Hotel in Catania
#3 Business Hotel in Catania
Price Range (Based on Average Rates): $$
Hotel Class:4 star — UNA Hotel Palace 4*
Number of rooms: 94
Official Description (provided by the hotel):
A prestigious building dating back to the early 1900s, in the artistic and commercial heart of Catania, was already an historical luxury hotel. The restoration project has been carried out in the view of maintaining the Sicilian style and traditional cultural heritage. The hotel provides 94 rooms and 9 meeting rooms, fitness centre, Turkish bath, indoor parking, elegant banquet room, roof garden, panoramic terrace with restaurant and American bar. SERVICES: SKY FREE in all the rooms.Internet connection with Wireless system.Pillow Wow:a pillow for every need. All our pillows are made with natural, anti-allergic fibres,Neckroll Pillow, soft and relaxing, filled with wheat chaff Kapok pillow with a soft and elastic covering to fit perfectly around the neck of each guestFirm latex pillow for those who suffer from neck acheGoose-down pillow – extremely soft and naturalFree use of fitness roomTurkish bathLaundry and ironing serviceCovered pay car park6 large rooms equipped for guests with impaired mobility Voltage 220 V UNA RESTAURANTThe UNA Hotel Palace has two large restaurants serving Sicilian specialities and fresh fish as well as a wide selection of wines from our cellars to enjoy with your meal.The UNA Restaurant is situated on the first floor and, in keeping with the tradition of old city buildings, looks out onto an internal courtyard of lava stone. The ample size of the dining room, together with its minimalist décor, makes it the ideal for business lunches and private parties. It seats up to 120.The Roof Garden, an “à la carte” restaurant, is on the 7th floor. From here you can enjoy a unique and spectacular view of the roofs of the city as well as the outline of Mount Etna to the north and a glimpse of the sea to the south. It seats up to 30.A special menu is available with a selection of the chef’s specialities.Open every dayBreakfast: from 7.00 a.m. to 10.00 a.m.Lunch: from 12.30 a.m. to 2.30 a.m.Dinner: from 8.00 p.m. to 10.30 p.m.UNA CAFÉThe UNA Palace Hotel has two delightful bars.The UNA Café next to the hall, is perfect for a coffee break or as a meeting point, especially in the colourful Mediterranean style Privè .The Roof Garden with a unique view of Mount Etna and the city rooftops.ROOF GARDENThe Roof Garden on the 7th floor offers guests a unique view of Mount Etna and the city rooftops. Here guests can enjoy our barman’s carefully prepared cocktails, or sip one of the drinks from our vast selection on the drink menu.There is also a wide selection of teas from all over the world and of delicious hot chocolates.From 7.30 p.m to 10.30 p.m. the bar provides the most fashionable Happy Hour in the city, with a rich buffet of appetizers to satisfy even the most refined taste.Open from 10.30 a.m. to midnight. ... more   less 
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Also Known As:
Una Hotel Catania
UNA Hotel Palace Catania, Sicily

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