Just had a lovely 3 day stay at this Hotel and I must say that I can't find anything to complain about. Rooms are very spacious and clean. Loved the big bathroom. Breakfast was very good with lots to choose from and the staff in the restaurant were really nice and very friendly. Reception staff were also very helpfull especially a girl called Rita who really went out of her way to make us feel welcome and helped in any way she could. You won't find a hotel that is more central than this which is a 4 star but with lots of comfort of a 5 star. I must also add that my 9 year old daughter was with us and this hotel is very child friendly. We will be back.

My flight had to divert and I had to stay overnight at this hotel. Check-in was quick and smooth. My room was nice but it was a bit tight because I had a large suitcase which couldn't fit inside the room. I had to leave it in the foyer. I also had no hot water which disappointed me because I really wanted a warm bath after coming in from miserable weather. My quick shower was no better. Breakfast, however, was decent. There was a variety of food to choose from. I arrived very late and departed early, so I did not have a chance to see what else the hotel offered. My stay, despite the lack of a proper bath, was good.

I had stayed at this hotel a few years ago and was keen to revisit just after Christmas. I was just as satisfied the second time around. Staff are friendly and helpful. Our room was attractively furnished and although it faced the main street was quiet. Beds were comfortable. The bathroom was fine too. Breakfast was good, if not exceptional. The roof terrace is a pleasant spot although of limited use in winter (in spite of fine weather). Do go up there for an impressive view of Etna and perhaps one of the excellent cocktails served by the charming bar staff.
There are plenty of good restaurants in walking distance; we were given sound advice by staff at reception. Do walk down Via Etnea to the very fine square where the cathedral is located and if you enjoy eating fish, there are several inviting restaurants adjacent to the fish market which is just behind the square.

We stayed at this hotel for 2 nights between Christmas and the New Year 2012. Location if you enjoy shopping is the best, shops in every direction as far as the eye can see. Nice bars and places to eatt also very close by.
Staff at this hotel are very helpfull and eager to help you in any way possible.
The American bar on the 7th floor has nice views over the town and on a clear day of Mount Etna.
The room was smaller than expected but very comfortable. We had a problem with shower, too much hot water, was unable to add cold.
We also had problems with the light switches, there were banks of light switches, each containing 3 switches, we found it impossible to get the lights to switch on, the best we could manage was a small bedside light, We thought we had invented a new adult game a bit like Peek a Boo, plenty of Boo's but no Peek's. There was also a small blue light close to floor which would come on at will. These were small problems and did not spoil our stay. Breakfast was good, very fresh and great service.