Imagine a vacation trip in a strange country with a "diabetic medical emergency."
I telephoned the front desk and asked to call for an ambulance. "Francesca" immediately called for ambulance and directed me to stay on the phone until the ambulance arrived. Her voice was calm and professional. Hotel manager "Diego Messina" came to the room to
assure me that anything we needed the hotel wouldl give full assistance and stayed with me until the
ambulance arrived. We were already impressed with the hotel staff but the professional
service given that day helped us rest and relax with confidence and enjoy the rest of our stay. Thank you!