My flight had to divert and I had to stay overnight at this hotel. Check-in was quick and smooth. My room was nice but it was a bit tight because I had a large suitcase which couldn't fit inside the room. I had to leave it in the foyer. I also had no hot water which disappointed me because I really wanted a warm bath after coming in from miserable weather. My quick shower was no better. Breakfast, however, was decent. There was a variety of food to choose from. I arrived very late and departed early, so I did not have a chance to see what else the hotel offered. My stay, despite the lack of a proper bath, was good.

I had stayed at this hotel a few years ago and was keen to revisit just after Christmas. I was just as satisfied the second time around. Staff are friendly and helpful. Our room was attractively furnished and although it faced the main street was quiet. Beds were comfortable. The bathroom was fine too. Breakfast was good, if not exceptional. The roof terrace is a pleasant spot although of limited use in winter (in spite of fine weather). Do go up there for an impressive view of Etna and perhaps one of the excellent cocktails served by the charming bar staff.
There are plenty of good restaurants in walking distance; we were given sound advice by staff at reception. Do walk down Via Etnea to the very fine square where the cathedral is located and if you enjoy eating fish, there are several inviting restaurants adjacent to the fish market which is just behind the square.

We stayed at this hotel for 2 nights between Christmas and the New Year 2012. Location if you enjoy shopping is the best, shops in every direction as far as the eye can see. Nice bars and places to eatt also very close by.
Staff at this hotel are very helpfull and eager to help you in any way possible.
The American bar on the 7th floor has nice views over the town and on a clear day of Mount Etna.
The room was smaller than expected but very comfortable. We had a problem with shower, too much hot water, was unable to add cold.
We also had problems with the light switches, there were banks of light switches, each containing 3 switches, we found it impossible to get the lights to switch on, the best we could manage was a small bedside light, We thought we had invented a new adult game a bit like Peek a Boo, plenty of Boo's but no Peek's. There was also a small blue light close to floor which would come on at will. These were small problems and did not spoil our stay. Breakfast was good, very fresh and great service.

This was my first time in Catania and I must say that surely it won't be the last. Already from the emails I could realise that the people working at the Una Hotel Palace are very helpful and always ready to answer to all your questions, even when being a person who like me tends to make 20 questions just to ensure that at the end everything will turn out to be a success. So, some of you might think that I am exagerating when giving full points in this review but believe me I'm not. This was my very first time that I felt like being at home when being in a hotel. The staff at the hotel are not only very professional but also extremely friendly, always willing to suggest new places to visit and where to go. The food was delicious not only on the Etnea Roof, where both my mother and myself enjoyed a taste of a sicilian breakfast and an extremely succulent grilled beef, but also on the first floor where we used to have our daily breakfast. The room which we were given was not only very spacious but also very clean. The bed was not only very big and very comfortable but in order to be sure to provide you with the best sleep possible the hotel gives you the possibility to choose the pillow which best fits your requirements. What I can say else ... visit this hotel and experience yourselves not only the comfort but also the friendly environment. I would like to thank all the staff at the hotel for their hospitality especially Daniela who is at the restaurant every morning for everything and Rita who is always at the reception trying to make all the clients happy, well she surely did with us :)