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“Great Location and Excellent Service” 5 of 5 stars
Review of UNA Hotel Palace

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UNA Hotel Palace
4.0 of 5 Hotel   |   Via Etnea 218, 95131 Catania, Sicily, Italy   |  
Hotel amenities
Ranked #2 of 103 hotels in Catania
Albany, New York, United States
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Great Location and Excellent Service”
5 of 5 stars Reviewed January 12, 2013

This hotel is located in the heart of the retail sector of Catania.....we were there just before Christmas and the streets were very busy.

The hotel is well appointed, clean and the staff are very friendly and helpful.

We had breakfast in the top floor patio/bar/restaurant with a wonderful view of Mt. Etna and we ate dinner there twice.....excellent food and service. From about 7:30 pm they also have a little buffet at the bar that looked delicious.

Our room was spacious and clean with a small desk and chairs that made it comfortable.....the bathroom had 2 showers and a tub.....the only problem was getting really hot water from the showers....the tub worked fine.

The hotel arranged an Etna tour and Fabrizio the guide was great. Because it was winter we could only go up to 2,000 meters (icy roads above that point).....not to the top but it was fun and Fabrizio made it interesting.

We also took a bus to Siracusa....well worth a visit for the architecture, shops, etc.

As noted in other reviews....Catania is not glitzy but go to the open air fish market and see REAL Italy shopping for food......the market area off Piazza Duomo is quite large. Also worth a visit is the Graeco/Roman theatre.....very interesting AND definitely a tour of the Bellini opera house......we had a personal guide and listened to a rehearsal of the orchestra!!!!

Not sure what it is like in summer but I'd say Catania is a good central location for visiting eastern Sicily......We would return!...Ciao!!!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this review, January 14, 2013
Dear Sir and Madame,
thank you very much for writing such a nice and detailed review about you stay in our central Italian design hotel, that you recommend as a great option to the Tripadvisor comunity, for the excellent service that we were successful in providing you, as per your volcanic experience package choice. Indeed, you chose one of our special packages booking directly from our website, which not only allows our guests to enjoy a great experience of the highest active volcano in Europe as well as of the historical city centre but also to get additional benefits, such as room free upgrade, happy hour tasting.

Then, our guests can spend very relaxing moments in our Etnea Roof top location with delicious drinks and appetizers and why not discover more and more, as you did, the typical taste with our additional Sicilian breakfast delights and tasty meals.

Concerning your shower tube use, our technical staff immediately checked and already resolved the temporary difficult mixer manoeuvring and so this superior room was immediately provided as usual with the perfect functioning of the second additional shower set.

We invite you to come here in summer time to go on visiting the other natural and architectonic beauties of Sicily and not only and in this case experiencing the excellence of the other "made in Italy" UNA Hotels.

Yours sincerely,
Rita Monfrini,
Quality and Guest Relation
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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Budapest
Top Contributor
88 reviews 88 reviews
18 hotel reviews
Reviews in 56 cities Reviews in 56 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed December 30, 2012 via mobile

Wider question is if you really want to come to Catania... If so, this is probably your best option: great facilities, good value, best location in the city, great service (on Sicilian standards). Faults are hard to find, the service level at reception varied according to was there, but really no major fault. There are a bunch of extras (with the €6/hr wifi charge being the most absurd), but then again the hotel is clear about them from the start and the overal price is fair.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this review, January 9, 2013
Dear Sir,
thank you very much for recommending our hotel to the Tripadvisor comunity as a great option for every traveller who wants really enjoy his visit in Catania.

Then, you can find by us the quality of service, providing you a very comfortable and exclusive experience because we take care of our guests and we propose the best solution for all your needs, so our wifi service allows you to connect in safe on internet using your personal details, as it is provided with a state of the art security data system. Moreover, we offer you to book special packages on our website, where wifi service is included.

But, what also makes the difference is our staff service, as you noticed, that lets you experience overall a good-value hospitality embellished and varied by the typical Sicilian details, colours and why not taste too.

So then, you can enchant your senses tasting delicious courses and typical Sicilian delights in exclusive locations such as our renowned top Etnea Roof and only with affordable prices, go on being our guests' great choice.

All the best,
Rita Monfrini
Quality & Guest Relation
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Titusville, Florida
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 5, 2012

During a recent trip to Sicily with Gate 1 Travel, my wife and I stayed in the Una Hotel Palace. This was arranged as part of our tour with Gate 1 and we were extremely pleased with our accomodations. In the heart of the city, we were within walking distances of many shops, restaurants, and attractions. The picture for this hotel in taken from the 7th floor patio bar where we sat several nights drinking wine, eating cheese, bread, and olives as a group of us viewed Mt. Etna from our seats. Gate 1 arranged the Una Hotel Palace for us as part of our tour and I'm so glad they did. In fact, every hotel we stayed in was top quality, had very helpful staff, and was very clean. Helpful hint on picking hotels is to find the ones the tour companies use. Gate 1 sends their people out to check on them and they find only the best if they want people coming back.

Room Tip: Went with a tour group so we were dispersed on many floors facing all sides. No one had any compain...
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this review, December 11, 2012
Dear Sir,

we are really happy that your stay in our hotel was really appreciated by you and that we were succesfull in making your stay pleasant and comfortable and a central memorable experience during your travel tour in Sicily.
Moreover, we read with pleassure that you liked our Etnea Roof top restaurant location and our happy hour buffet during which you can taste delicious Sicilian appetizers and cocktails in a very stryking ambiance with breathtaking view both to the core of the city and the majestic volcano.

We will be happy to welcome you here again or maybe in one of our UNA hotels all over Italy, enyoing your top quality choice in Italy.

Very best regards
Valentina Lanza
Quality & Guest Relation
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London, United Kingdom
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 5, 2012

UNA is centrally located right on via etnea the main shopping high street. There are lots of places to eat, shops to shop and sights to see.
The room itself was large both bedroom and bathroom. Both were clean. The issue was with the lighting coupled with the black upholstery made the room feel too dark; also the light switches are very confusing.
The hotel staff were polite, helpful and professional.
The hotel was clean and well maintained.
Breakfast was OK - there was a good selection of pastries but cooked breakfasts were at additional cost.
The rooftop restaurant was absolutely wonderful both the views and the food.
Overall a nice hotel that I would happily recommend.

  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this review, November 12, 2012
Dear Madame,

it is a pleasure for us to read your positive feedback about your stay at UNA Hotel Palace and recommending it to other travellers both for its central location and the comfort of our rooms, as well as for our proffesional staff and our high quality and "made in Italy"services .

We thank you then for appreciating our Etnea Roof top location, where you can spend enchanting moments, with a breathaking view to the core of the baroque city center and the majestic volcano Etna and also enjoying typical Sicilian specialities and delights.

We definetely look forward to hosting you here and welcoming one more time in the UNA world,

Very best regards
Rita Monfrini
Quality and Guest Relation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hong kong
Top Contributor
68 reviews 68 reviews
68 hotel reviews
Reviews in 56 cities Reviews in 56 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed November 5, 2012

We spent one night at the UNA Palace hotel in November 2012. The location is excellent, in Catania's main shopping street and at a walking distance from Piazza del Duomo and Fontana dell' Elefante, two of Catania's main attractions. As even a short stop to unload luggage could be an issue the hotel offers a convenient valet service. Decoration is modern with a stylish touch in the choice of colors and in the furniture selection. Our room was quite spacious with a closet giving access to the bathroom. However, standard amenities for hotels of this category were absent and we had to wait 15 minutes before hot water was available (in all fairness a message from the management informed about the issue). TV sets were clearly outdated and should have been replaced by flat panels. Staff - especially breakfast staff - was efficient and courteous and selection of juices, pastries and breads was quite good. Actually, as far as we are concerned negative comments are mostly triggered by the hotel's commercial practices. Charging 20 EUR per day for the car park is very expensive. The charge for the Internet connection is a rip-off (some B&B even offer free Internet connection !!) but the worst is probably the breakfast extra charge. Breakfast is normally served on the first floor unless customers agree to pay an extra charge (20 EUR per person even when breakfast is included in the room charge) to have access to the roof top, enjoy the view on the Etna and be served a la carte breakfast. This is clearly abusive. Although we were satisfied with the service and the level of comfort of the hotel correcting current commercial practices would certainly elicit more favorable customer opinions.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this review, November 9, 2012
Dear Madame,
thank you for taking the time to post your review of our hotel on Tripadvisor. We were delighted to read that overall you enjoyed your comfortable stay and that you liked our central location as well as our roominess and found our team extremely kind and helpful.
Your feedback is really important for us because it helps to monitor the service we provide, however, we are sorry to read that your one night stay did not totally live up to your expectations, because we are a fond of our guests and you too and we would like to clear up some topics, as following:
Thanking for your interest for the temporary hot water issue that it has already been resolved, we apologize for any inconvenience caused by this sudden technical anomaly, that indeed, we assure you, our technical staff has been successful in taking under control and restoring the plumbing system perfect functionality.

With regards our breakfast offering, we really believe that every day should start with a magnificent breakfast, and we receive many positive comments from our guests regarding the variety of choice offered both on our continental delicious buffet breakfast included in the room rate, where you find lots of options as cheeses, yoghurts, fruit, cereals etc.. and our special Sicilian breakfast, with sweets and savoury typical delights freshly prepared at the moment by our chef de cuisine from the traditional recipes of Sicily. So, with only a little supplement of 10.00€ per pers. you can also choose to start your day with the typical Sicilian taste, with this service on demand that is free performed in the breathtaking location of our Etnea Roof.

We want that our guests feel at their ease and feel like home, that is why we provide all comforts “inside and outside the room”, so a wide range of courtesy products is available to guest,s on request, at no extra cost and the valet service both for your bags and car parking is free of charge too. Well, the garage has an additional charge of 20.00€ but it is inside our hotel and your car is definitely safe in our building, there is an internal and practical access to it and besides, you immediately get to the core of the historical city center.

We really hope, we will host you again in the not too distant future and we are sure that you will get into our right dimension and our fairness policy towards our guests, because we take care of you in all details and you will surely change your mind.

Yours sincerely,
Rita Monfrini
Quality and Guest Relation
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 4, 2012

We stayed in Una hotel in October 2012 for 7 nights. When we arrived we received a complimentary upgrade to an executive suite which was unexpected and a nice surprise to start the hotel. Having done very little research on Sicily beforehand we relied very heavily on the reception staff to help us. They were very friendly, offering lots of suggestions for restaurants, trips, printing out bus/ train timetables for us (we literally were asking them questions every day and the service was always excellent, in particular from Francesca on reception desk). The location is great, on the main shopping street and within 15min walk to either bus/ train station. The breakfast was also good, plenty of choice. Only small negative for us was we went for roof top breakfast one morning which is an extra cost (€10each). The booked it for 10am and were told we could sample as many items s we wanted from their extensive menu. We ordered savoty items first. However, when we came to order some sweet breakfast selection at 10.45am we were informed chef was finished ( but were not told this as could have ordered earlier). The roof top area has a bar and is really worth having some drinks in the evening time.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this review, November 6, 2012
Dear Sir,
we read with interest your review and we are really happy that you appreciated both your room free upgrade possible as per our daily rooms’ availability and our team professionalism. The whole staff and especially Francesca is happy to get your compliments for being helpful during your stay in our Italian design hotel.
So we thank you for your opinion which is such a source of information for us helping us to monitor the service we provide. We apologize for the inconvenience caused and we would like to confirm you that our breakfast service is until 10:30 am and we have been able to verify that your request of the savoury delight was received fully later its performing time and unfortunately our kitchen staff was no longer available. We usually manage additional requests easily even 10-15 minutes, after the closure of this service if our guests are still on the table and so with you too, it would have not been any difficulty to serve you, postponing the end of the breakfast for a few minutes.

We really hope you will have the opportunity to “love” again our hotel and also the other ones of our “made in Italy”chain,

Best regards,
Rita Monfrini
Quality and Guest Relation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 2, 2012

This hotel is located on the main avenue running through central Catania. We arrived on Saturday night and the whole area was very vibrant.
The hotel itself is fine and the rooms are of an international standard but nothing spectacular (we stayed in standard rooms).
Unfortunately there was a problem with the hot water and although we were able to have hot showers on Saturday night, the water did not run hot on Sunday morning. However, we had been alerted to the problem by management on arrival and we accepted the issue. Perhaps it is worth checking if you are planning to stay at this hotel in the next couple of weeks (November 2012)

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UNAHotelPalace, Responsabile relazioni con la clientela at UNA Hotel Palace, responded to this review, November 6, 2012
Dear Sir,
thank you for choosing for your family’s holiday in Catania our centrally-located Italian design hotel, where sobriety and elegance meet each other to create a proper fascinating but not exaggerated ambiance.
Your feedback is really important for us because it helps to monitor the service we provide. We really appreciate your interest for the temporary hot water slow delivery in some rooms, due to work in progress on the plumbing system to optimize this service supply. Therefore, you were advised about this issue upon your arrival and our technical team was at your disposal if in the meantime you were experiencing it, as on Sunday morning, so that to get to the bottom of it immediately. However, we apologize for the this inconvenience and on this matter, we assure both you and all travellers that we have been already working on it, in order to solve the experienced technical anomalies as soon as possible and to minimize this eventual issue. Indeed, technical works are resolutely completed and the thoroughgoing plumbing system functionality will be restored in the next few hours so that to offer definitely to our guests a better service as usual, according to our high standards.

We kindly invite you to come back here sooner to check personally all our services perfect functionality and why not being for you even more than a convenient location,

Kindest regards,
Rita Monfrini
Quality and Guest Relation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about UNA Hotel Palace

Address: Via Etnea 218, 95131 Catania, Sicily, Italy
Location: Italy > Sicily > Province of Catania > Catania
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Catania
#2 Romantic Hotel in Catania
#2 Luxury Hotel in Catania
#3 Business Hotel in Catania
Price Range (Based on Average Rates): $$
Hotel Class:4 star — UNA Hotel Palace 4*
Official Description (provided by the hotel):
A prestigious building dating back to the early 1900s, in the artistic and commercial heart of Catania, was already an historical luxury hotel. The restoration project has been carried out in the view of maintaining the Sicilian style and traditional cultural heritage. The hotel provides 94 rooms and 9 meeting rooms, fitness centre, Turkish bath, indoor parking, elegant banquet room, roof garden, panoramic terrace with restaurant and American bar. SERVICES: SKY FREE in all the rooms.Internet connection with Wireless system.Pillow Wow:a pillow for every need. All our pillows are made with natural, anti-allergic fibres,Neckroll Pillow, soft and relaxing, filled with wheat chaff Kapok pillow with a soft and elastic covering to fit perfectly around the neck of each guestFirm latex pillow for those who suffer from neck acheGoose-down pillow – extremely soft and naturalFree use of fitness roomTurkish bathLaundry and ironing serviceCovered pay car park6 large rooms equipped for guests with impaired mobility Voltage 220 V UNA RESTAURANTThe UNA Hotel Palace has two large restaurants serving Sicilian specialities and fresh fish as well as a wide selection of wines from our cellars to enjoy with your meal.The UNA Restaurant is situated on the first floor and, in keeping with the tradition of old city buildings, looks out onto an internal courtyard of lava stone. The ample size of the dining room, together with its minimalist décor, makes it the ideal for business lunches and private parties. It seats up to 120.The Roof Garden, an “à la carte” restaurant, is on the 7th floor. From here you can enjoy a unique and spectacular view of the roofs of the city as well as the outline of Mount Etna to the north and a glimpse of the sea to the south. It seats up to 30.A special menu is available with a selection of the chef’s specialities.Open every dayBreakfast: from 7.00 a.m. to 10.00 a.m.Lunch: from 12.30 a.m. to 2.30 a.m.Dinner: from 8.00 p.m. to 10.30 p.m.UNA CAFÉThe UNA Palace Hotel has two delightful bars.The UNA Café next to the hall, is perfect for a coffee break or as a meeting point, especially in the colourful Mediterranean style Privè .The Roof Garden with a unique view of Mount Etna and the city rooftops.ROOF GARDENThe Roof Garden on the 7th floor offers guests a unique view of Mount Etna and the city rooftops. Here guests can enjoy our barman’s carefully prepared cocktails, or sip one of the drinks from our vast selection on the drink menu.There is also a wide selection of teas from all over the world and of delicious hot chocolates.From 7.30 p.m to 10.30 p.m. the bar provides the most fashionable Happy Hour in the city, with a rich buffet of appetizers to satisfy even the most refined taste.Open from 10.30 a.m. to midnight. ... more   less 
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Also Known As:
Una Hotel Catania
UNA Hotel Palace Catania, Sicily

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