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“Good but slightly tired..” 3 of 5 stars
Review of Excelsior Grand Hotel

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Excelsior Grand Hotel
4.0 of 5 Hotel   |   Piazza Giovanni Verga 39, 95129 Catania, Sicily, Italy   |  
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Hotel amenities
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€75 (EUR)
Ranked #25 of 69 Hotels in Catania
Valletta
Top Contributor
72 reviews 72 reviews
14 hotel reviews
Reviews in 34 cities Reviews in 34 cities
73 helpful votes 73 helpful votes
“Good but slightly tired..”
3 of 5 stars Reviewed May 7, 2014

On approaching the hotel the immediate outside area is very shabby, complete with a homeless person sleeping on the floor…..
The staff were really great & welcoming we had booked to stay for 1 night in a superior deluxe double room - the door to the room was full of scratches , we entered and room was quiet spacious with a large bathroom and a wasted corridor space which was large between the bathroom and the bedroom. We were disappointed due to a few details , like the wall paper was peeling off in certain areas the furniture looked scoffed and the carpet was also worn out - also the bed was not very comfortable! Obviously it was not a room which has been recently renovated (319)- basically it needed a lot of care from housekeeping or its on their to do list….

  • Stayed May 2014, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsapienza, Direttore at Excelsior Grand Hotel, responded to this review, May 13, 2014
Dear guest,
we received your comments and we thank you for your time dedicated to write your impressions on Grand Hotel Excelsior in catania, which are basic for us to be able to grow and as exhortation to do our best.
We are very sorry to know we haven’t satisfied your expectations that caused also spoilt in you trip.
The cleanliness all over the hotel is our best focus.
During the breakfast service there a large choice of items and international blend of teas on self service or asking to the waiters.
In addition, we thank you for your criticisms and we would like to let you know that we are working to set them right as soon as possible the renovation of the carpet is working progress.

We look forward to welcoming you to our hotel once more and to keep deserving your preference.
Best regards
G. Sapienza
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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390 reviews from our community

Traveler rating
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109
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Delray Beach, Florida
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed May 7, 2014

This Hotel was a big disappointing, we had a reservation for 5 Nights buy we stayed only one. Needs a investment urgent... the rug have that typical smell of old, the showers have curtains that are too short..., the beds are small, old and too soft... The only positive comment is that the breakfast was real good. Prepare to pay for the Wi-Fi....

  • Stayed April 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsapienza, Direttore at Excelsior Grand Hotel, responded to this review, May 13, 2014
Dear Sir,

we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best.
We thank you for having chosen our hotel for your recent stay in Catania
We are very sorry to know we haven’t satisfied your expectations, the reservation was for three nights, but we understood your awkwardness, so you paied only one night.
we thank you for your criticisms and we would like to let you know that we are working to set them right as soon as possible.

We look forward to welcoming you to our hotel once more and to keep deserving your preference.


Best Regards
G. Sapienza
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plovdiv
Top Contributor
58 reviews 58 reviews
26 hotel reviews
Reviews in 34 cities Reviews in 34 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed May 6, 2014

Excelsior Grand is situated in the expensive part of the city of Catania.The first glimpse of the hotel let me down as the flags over the entrance were torn and worn out,but that is the only thing that is the only thing that's not taken care of.Rooms are perfect,renovated.Free I-net in lobby fast.In the room-nowhere in Italy is free /9 euro/day/.
Breakfast is elegantly served in silver pots, with proseco for good morning and a machine making fresh orange juice.
I really had a good time.Our friends who chose hotel at the beach complained of mosquitoes.
Maybe they should check the AC in room 109.Now it was spring but in summer this might be a problem

Room Tip: the back side is quiet
See more room tips
  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsapienza, Direttore generale at Excelsior Grand Hotel, responded to this review, May 13, 2014
Dear Mrs Vanes,

we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us.
We thank you for having chosen Excelsior Grand Hotel for your recent stay in Catania
We are very happy to have satisfied your expectations and to have left a good memory of your experience with us. Hotel has a good postion to visit the town.
In addition, we thank you for your criticisms and we would like to let you know that we are working to set them right as soon as possible, maintanence dept, will check the room 109.
We look forward to welcoming you to our hotel once more and to keep deserving your preference.
Yours faithfully
Giovanni Sapienza


Best Regards
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A TripAdvisor Member
4 of 5 stars Reviewed May 1, 2014

We found the hotel to be very clean and up to standard. The staff were pleasant. B"Fast was good.
We had a car so it was great that there was a garage.
We will recommend it and come back. Great location.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsapienza, Direttore generale at Excelsior Grand Hotel, responded to this review, May 6, 2014
Dear Guest,

we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us and also for all the readers of TA.


We thank you for having chosen our hotel for your recent stay in Catania, the location of the Grand hotel Excelsior is also very good to visit the center of the town.
We are very happy to have satisfied your expectations and to have left a good memory of your experience with us.
We look forward to welcoming you to our hotel once more and to keep deserving your preference.


Best Regards
Giovanni Sapienza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Valletta, Malta
1 review
5 of 5 stars Reviewed April 15, 2014

The Hotel was as I expected to be. Staff was very nice and kind. location of hotel is also very good if you like to visit the center. The room temp was too warm for me but as I only was there for one night I did not complained about it.

Room Tip: Room temp. was too warm for me
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  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsapienza, Direttore generale at Excelsior Grand Hotel, responded to this review, April 22, 2014
Dear Sir, we received your comments and we thank you very much for your time dedicated to write your impressions for Grand Hotel Excelsior.
We thank you for having chosen our hotel for your recent stay in Catania.
We are very happy to know we have satisfied your expectations.
In addition, we are sorry for the high tempature in your room. we are setting the AC all over in the hotel.
We look forward to welcoming you to our hotel once more and to keep deserving your preference.

Giovanni Sapienza
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sittingbourne
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 10, 2014

We visited this hotel fro an evening meal based on a blog from a gourmet in the UK and expected great things. Unfortunately when we arrived the main dining room was shut (this was in September) and we had to eat in a small area near the bar. The food choice was limited and to be honest I have eaten better in Sicily and mainland Italy. We had to ask for the door to an adjoining room to be shut because we were blasted out by a disco there.
We expected business people to be staying and eating there but it appeared that the Hotel (along with many others), was making ends meet by a constant stream of coach parties who arrived like backpackers and filled the bar area before moving off to eat elsewhere or to their rooms. Over all this was a very disappointing experience. However as one of the other best rated restaurants in Catania had actually closed down it would appear that the recession has taken its toll on this city like many others..

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsapienza, Direttore generale at Excelsior Grand Hotel, responded to this review, April 15, 2014
Dear Guest,

we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best.
We thank you for having chosen our hotel for your recent stay in Catania.
We are very sorry to know we haven’t satisfied your expectations.
In addition, we thank you for your criticisms and we would like to let you know that we are working to set them right as soon as possible, even if we havent disco pub in our hotel.
We look forward to welcoming you to our hotel once more and to keep deserving your preference.


Best Regards
Giovanni Sapienza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent, United Kingdom
Top Contributor
81 reviews 81 reviews
11 hotel reviews
Reviews in 26 cities Reviews in 26 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 2, 2014

We booked this through an Easyjet holiday package last June. On arrival we were upgraded to a suite, no clue why but not complaining! We asked for a view of Mt Etna and were not disappointed. Breakfast was included and was nice, standard continental. Hotel staff were imformative and more than happy to give directions or recommendations for tours or restaurants.

Room Tip: Ask for a view of Mt Etna when booking, it is worth it.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsapienza, Direttore generale at Excelsior Grand Hotel, responded to this review, April 3, 2014
Dear guest, thank so much for the time spent to write your opinion for Excelsior Grand Hotel.
we thank you for having chosen our hotel for your recent stay in Catania
We are very happy to have satisfied your expectations and to have left a good memory of your experience with us. The rooms with Etna view are very beatiful, it seems to touch the volcano.
Hoping to have the pleasure of welcoming you to our hotel once more in the next future,
kind regards
Giovanni Sapienza
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Excelsior Grand Hotel

Address: Piazza Giovanni Verga 39, 95129 Catania, Sicily, Italy
Phone Number:
Location: Italy > Sicily > Province of Catania > Catania
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#12 Luxury Hotel in Catania
Price Range (Based on Average Rates): $
Hotel Class:4 star — Excelsior Grand Hotel 4*
Number of rooms: 176
Official Description (provided by the hotel):
A PRESTIGIOUS FOUR-STAR HOTEL SITUATED IN THE CITY CENTRE. Welcome to the Grand Hotel Excelsior Catania, a prestigious four-star hotel in Sicily's beautiful second city which lies in the shadow of Mount Etna. Black volcanic rock and white limestone have given Catania its own striking visual aspect, which makes it an ideal tourist destination. Our hotel is also well-adapted to meet the needs of business travellers. ... more   less 
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Also Known As:
Excelsior Grand Catania
Hotel Excelsior Grand
Excelsior Grand Hotel Catania, Sicily

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