The whole reason this hotel will get a "terrible" mark is due to the attitude General Manager and some of her staff. The detail of the hotel will be later.
Despite reserving the shuttle back from the Opera we were in the second shuttle. After seeing off the first shuttle we waited for it to return, first in the queue. However upon his return we were refused entry for other residents who were Italian or a couple who pushed in without a ticket.
After questioning it I was given some cock and bull story, which really annoyed me as I hate people who lie. So we waited for the third shuttle and got back 45 minutes later (which we could have walked back had we known. All in all quite a small issue but I was not happy at being lied to (and no Brit likes to be pushed in front of anyway)
Upon asking to speak with the GM about the manner of the staff member we were ignored. So I raised after paying on check out. After getting some more "stories" completely irrelevant to the matter it was clear that the two hotel staff had cooked up a falsehood at my own expense. Just down right lies that I got the shuttle I was booked on (despite seeing three shuttles and being in the third).
The Hotel GM it would seem has too much going on in her life to take calm and factual feedback. I was not asking for money or really anything just to pass on the feedback that she needed to speak with her staff. However she just became very angry and just plain rude. Thrusting 10 euros in my hand. So if you're reading this yourself... no I don't want your money nor did I. I personally think you should be more patient with your guests, ensure your staff do not lie or cook up stories which are incorrect. Your 10 euros devalued the entire situation and hotel and I do not think you are worthy of that job if you think this is how you solve your own staff issues.
Maybe I've stayed in too many nice hotels and expect service to be paramount in 4* or 5* hotels but this lady I would not have working in my establishment based on this experience. The manner of her rudeness and lack of understanding is certainly reflected in how the hotel is run.
I have donated the 10 euros to the Sterling equivalent to Help for Heroes a deserving charity from this highly strung individual who is not worth my time to deal with.
Would I stay again - never.
The hotel is 20 mins walk from the City, not enough room to store your clothes, WiFi is an odd and expensive farce too.
Asking anything from reception, bar one person who checked us in and out, is a hassle and one guy is so lazy I may as well sort it out myself. He'd rather read a paper and get someone else down from their work to sort out your requirements.
Great beds and tidy rooms - but breakfast was ok.
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- Also Known As:
- San Pietro Hotel
- San Pietro Verona