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“Perfect location, comfort, attention to detail and staff” 5 of 5 stars
Review of UNA Hotel Venezia

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UNA Hotel Venezia
4.0 of 5 Hotel   |   Ruga Do Pozzi 4173 | Cannaregio, 30121 Venice, Italy (Cannaregio)   |  
Hotel amenities
Ranked #29 of 383 Hotels in Venice
Potters Bar, United Kingdom
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
“Perfect location, comfort, attention to detail and staff”
5 of 5 stars Reviewed December 4, 2012

My wife and I have just spent 4 nights at the Hotel Una celebrating our 35th wedding anniversary. From the helpful and professional attitude of the staff to the comfort and splendour of our room we couldn't have been more delighted. The provision of complimentary tea, coffee and pastries during the afternoon which was supplemented by wine, prosecco, spirits and soft drinks from 5ish made the dining room an ideal, social environment and meeting place where we met and chatted to many other guests. We arrived by boat from the airport and reached the hotel in just a few minutes and whilst the Grand Canal was only moments away in the other direction the hotel is situated in a peaceful, very convenient oasis between the two. Thank you to everybody at the hotel for making our trip such an enjoyable one.

Room Tip: All rooms appear to be of a high standard but our room, 110, was excellent.
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Stayed December 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
unavene, Direttore at UNA Hotel Venezia, responded to this review, December 6, 2012
Dear Wildacre,

thank you very much for your positive review concerning our Hotel. We are glad in reading that our clients appreciate our efforts in making their stay an enjoyable one.. The very idea , when we decided to arrange the buffet in the afternoon, was that of creating a social meeting point for the clients to get acquainted each other, to exchange Venetian tips and resting after a long day sipping a glass of wine or tasting one of our first quality herbal the.


Looking forward the pleasure to welcoming you another time, please have my best regrads.

Paolo Vianello
General Manager
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694 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
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Milan, Italy
Top Contributor
75 reviews 75 reviews
26 hotel reviews
Reviews in 37 cities Reviews in 37 cities
138 helpful votes 138 helpful votes
5 of 5 stars Reviewed December 2, 2012

As others have remarked, this hotel is quite off the beaten path, yet very convenient to reach (it doesn't take more than 15-20 minutes walking from the train station, and only 5 minutes from the Fondamenta Nove dock, if someone uses the Alilaguna waterbus from the airport).
The room we had was adequate for a 4-star hotel. What makes me recommend this hotel is the excellent, very abundant breakfast, as well as the free snacks and drinks (including wine!) offered every day from 2 to 10 pm.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 25, 2012

We stayed here for a short 2 night break in Venice. The hotel is really well located in a more residential area which we liked as you are away from all the hustle and bustle (we went in August when the city is REALLY busy!). The hotel is beautifully decorated and spotlessly clean so a great base. The breakfast was also lovely. No complaint, highly recommended.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bedford
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 19, 2012

Just returned from a 3 night stay in Venice and can't praise the hotel and city enough. The hotel is conveniently located for the ca d'oro valporetto (4 minute walk) which leads you to a plethora of beauty and history. The hotel is nothing to look at externally, the rooms we had (502/503) were functional and a little cramped. Located on the ground floor with little external lighting to illuminate the room doesn't detract from the comfort of the room and the service we received.

The staff are lovely and efficient, with no request to much hassle. What really sets the staff and hotel apart though is the welcoming and continual buffet they lay on throughout the day,from 2:30 until 10:30 the staff provide for all guests a continuing stream of sandwiches, biscuits, coffee, nice wine, prosecco and bar snacks.

A lovely hotel, with great staff and a beautiful city. We will return to only to Venice but to the hotel una Venezia.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delaware USA
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed November 9, 2012

We chose UNA Venezia for our late October stay based on Trip Advisor reviews. Our flight landed at Marco Polo in the morning and we took the Alligaluna Blue Line to Fondamente Nuove. We had seen that the "acqua alta" had caused St. Mark's Square to flood two days before our arrival, so we phoned the hotel the morning of our flight from the US to ask if we could roll our suitcases to the hotel from the dock without going through water, and were assured we could. It's not more than 10 minutes from the Blue Line stop to the hotel, but there are two unavoidable bridges with 8-10 steps each way up and down before reaching the hotel door. It may be possible to get to the hotel from the Ca Doro vaporetto stop with just one bridge to cross, but taking the Alligaluna is more convenient from the airport.

The staff were very friendly and helpful throughout our stay of just two nights, and made sound recommendations for restaurants that were not tourist traps. The breakfast room/bar was a real treat in this expensive city. We enjoyed hearty hot breakfasts each morning, with a nice variety of foods; coffee and cappuccino were made promptly by a friendly attendant. In the late afternoons we enjoyed finger food sandwiches as well as prosecco and white wine served without limit. Both were included in the room rate. Because we booked directly from the UNA website, we had internet access included in the room rate. Other reviewers have noted that the wifi is expensive, but by booking direct (at no greater cost) the internet charge can be avoided.

One afternoon we enjoyed a very friendly chat with Paolo, the General Manager of the hotel, who took time to speak with us about the city where he and his family live. It was good to hear from a proud Venetian about the advantages of life in this amazing city. He is busy as you would expect the GM to be, but if you can catch him when he has a few minutes you'll enjoy hearing what he has to say.

The room was very pretty, with a comfortable bed and nice bathroom. It had a balcony overlooking the Ruga Do Pozzi, with a view to the small canal along the side of the building. We asked for a room on the second floor since the stairway leads directly from it to the lobby level. We knew from other reviews that rooms on the first floor can be reached only via the lift.

We liked the location just a short walk from the Strada Nova, but far enough away from St. Marks Square that we never felt part of the tourist throngs. When we took a gondola ride from the Rialto Bridge, the gondolier soon brought us into the Cannaregio and we enjoyed seeing "our" neighborhood from that new perspective.

We would stay here again on a future trip to Venice.

Room Tip: Rooms on the second floor have direct stairway access to and from the lobby; rooms on the first floo...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
unavene, Direttore at UNA Hotel Venezia, responded to this review, November 12, 2012
Dear Mr Bill K,

it has been a pleasure for me as well having the chance to talk to you and your wife. I consider a big resource the opportunity to meet our clients and collect personally their sensation about the hotel.

Yours faithfully

Paolo Vianello
General Manager
UNA Hotel Venezia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Venice, Italy
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 4 cities Reviews in 4 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed November 4, 2012

I unexpectedly had to stay one extra night in Venice at the end of a weekend trip this past June because I had to attend another appointment. The hotel I wanted to stay in was sold out so I went online with Booking.com and decided upon the UNA Hotel which was in the vicinity of where I had already been staying.

I found myself choosing UNA’s “classic single room”. The cost for this room was a total of $140 Euros, VAT included. This hotel is also located in Il Sestière di Cannaregio. I had arrived early so the room was not ready. That was no problem, as I had to go to my appointment so I left my suitcase with the front desk. When I came back, I was given the electronic key pass for the room. The room was located on the same floor as the front desk reception area and although small was cozy, it was after all a “single” room. The window looked out onto the piazza area and I kept the drapes shut because people were constantly walking by so they could see right in. The window had the protective bars on it though. There was a desk with chair, flat screen TV, wardrobe, comfortable bed and bathroom with shower. The shower was not in a separate compartment but in the middle of the bathroom. You could pull the shower curtain around the rod and the water would go down a drain in the floor. The room came with slippers, hair dryer, toiletries, kettle with tea and coffee preparations as well as cups and saucers and actual glasses (not plastic as I have had in other hotels). There was a little mini bar with beverages and snacks.

Between the hours of 4:30 – 22:30 the restaurant cafe offers a complimentary buffet which displayed a selection of tea, coffee, fruit juice, fresh fruit, cakes, pastries and between 18:00 – 22:30 they have complimentary aperitif with local white wine, Prosecco, cold drinks and finger food, which I thought was a nice touch. This hotel is located a few blocks in from the Strada Nuova and is not difficult to find. There are several restaurants, Osteria’s and even a McDonald’s in the area. You will find yourself walking down a couple of those mini streets to get to Strada Nuova where I am sure you will find a photo op around every corner! Restaurants range from expensive to inexpensive and most post their menus so you can see the prices. If you walk down over two of the mini bridges from the Strada Nuova (in the direction of the train station), you can find pizza to go starting at 2 Euros a slice and some of the pizza places sell kabobs. Billa grocery store is within walking distance to the hotel. There are also little bars along the Strada Nuova where you can sit inside or outside for aperitivo and have a spritz and some nibbles. A multitude of shops with clothing, purses, bath products, chocolate, sunglasses, lingerie can be found as well as a pharmacy and a Tobacco shop.

If you have a laptop with you the hotel offers ADSL/Wi-Fi at a cost. I think I paid 16-18 Euros for 24 hours, which I thought was a little expensive. The connection was fast and reliable though. The hotel room cost included a free breakfast held in the hotel cafe between 7:30 and 11:00 a.m. It was delicious! They had eggs, bacon, yogurts, cereals, bread, buns and even fresh smoked salmon/lox. The reception/front desk is open 24 hours.

Sestiere di San Marco is about a 15 minute walk or, you have the option of catching the no. 1 vaporetto from the Ca’ D’Oro stop which will take you to the Rialto Market across the canal, or 2 stops further down to the Rialto bridge. You can stay on the No. 1 vaporetto and go further down the canal to San Marco. You can even walk to the Fondamente Nuove and catch a vaporetto to Murano or Burano island. I also want to mention again, that there is a special gondola that goes from Campo Santa Sofia across the Grand Canal to the Rialto fish market and San Polo area. The cost is only 50 eurocents. I’ve taken it!

As for the amenities, the TV offered a variety of channels. There are phones in the rooms but because I had my cell phone I did not use the in room phone.

The hotel staff were courteous.

I thought the price was a little high for a single room especially after paying less for a larger room in another 4 star hotel. The room itself seemed to be located next to a service entrance so the door slammed a lot. But, overall my experience was good. I was comfortable and felt safe.

  • Stayed June 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 2, 2012

The hotel was pretty good overall. It was our first stop in Italy.

Pros:
- really comfy bed.
- well located (just a walk from the vaporeto)
- Very clean
- waling distance from Grom ("THE" best ice cream parlour in Venice)

Cons:
- internet was not included on the room price (and it was super expensive)
- breakfast was always super crowded with not enough staff to serve the guests
- the shower made a little bit of a mess

Good place to stay in Venice!

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
unavene, Direttore at UNA Hotel Venezia, responded to this review, November 5, 2012
Dear Tinasmv,

we deeply appreciate your opinions . It's important to receive either positive or negative feedback in order to improve our standard. This allow us get more and more customer oriented.

Being our Hotel a noble Palazzo Veneziano , all the public spaces resemble the living area of this ancient residence with moderate spaces. From your feedback it seems that your stay took place in October a month where we were fully booked almost everyday. We are sorry if you found the breakfast room crowded due to the unexpected number of people having breakfast at the same time.
As for the shower we hope you signalled the inconvenience to the reception desk in order to take care of the matter. We have checked it and it seems to be working properly.
Looking forward the pleasure to welcoming you at our Hotel once again, please have our

Best regards

Paolo Vianello
General Manager
UNA Hotel Venezia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about UNA Hotel Venezia

Address: Ruga Do Pozzi 4173 | Cannaregio, 30121 Venice, Italy
Location: Italy > Veneto > Province of Venice > City of Venice > Venice > Cannaregio
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#10 Family Hotel in Venice
#20 Luxury Hotel in Venice
#27 Romantic Hotel in Venice
#37 Business Hotel in Venice
Price Range (Based on Average Rates): $$
Hotel Class:4 star — UNA Hotel Venezia 4*
Number of rooms: 37
Official Description (provided by the hotel):
UNA Hotel Venezia, precious pearl in the Lagoon, is a luxurious hotel located in the historical and lively Cannaregio district, close to the most important tourist sites. The prestigious building has been restored to the ancient grandeur in the classic Venetian style and features 37 gorgeous rooms and a rich American Bar. ... more   less 
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Also Known As:
Una Hotel Venice

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