Having extensively researched the hotels in Venice, we chose the Palazzo Stern. We booked the junior Grand Canal suite Room 405.
Prompt email communication prior to booking, and afterwards.
It also appears to be one of the very few hotels that care for your opinion and respond to comments made by reviewers.
On arrival we found the warmest welcome we have ever known from a hotel. Ludovico at the desk, is a star! He speaks good English, has an excellent sense of humour and a welcoming smile. He and the bell boy rushed to the greet us as our water taxi approached their porch. Led us by hand to the reception. Treated us like royalty.
We were asked to to sit down with him at a table where check-in was done in a most elegant manner, and then he patiently answered our questions.
Next, Ludovico personally escorted us to the room in a modern Otis elevator that was large enough to take six. He did not want to leave this task to a bell boy! Luggage followed later with the bellboy.
And surprise surprise!... a bottle of cold Prosecco with 2 flute glasses and a welcome card awaited us in our room - what a great way to start a holiday. We popped the cork, filled our glasses and stepped out onto the balcony. Wow! What a view of the Grand canal. No noisy tourists anywhere despite being within 10 mins of most touristic activities! We stood there mesmerised listening to the water lapping at the banks whilst we sipped our drink. We spent hours just gazing at the boats move to and fro. We felt like celebrities as the tourists in their boats gazed at us enviously and took our pictures while we waved at them. The night time views over the canal (with its amazing water reflections) are to die for!
This is the largest room we have ever stayed in a hotel. It had very high ceilings, luxury venetian decor, & a giant chandlier (this place was once a palazzo and then carefully restored).
There were 2 king sized beds, with 8 feet of free space at foot of bed! (despite our two suitcases perched on their racks). In addition, there were 2 pretty armchairs, coffee table, a giant dresser 8 feet long, bedside tables,and an extra table for your bits and pieces! A giant illuminated wardrobe with full length mirror stood against the wall.
Most important for us were the luggage racks to support our 2 suitcases, a feature which is lacking in many hotels.
In addition there were:
-Large flat screen TV panel with Sat TV.
-In room security safe.
-Minibar (did not use it) - at check-out no ugly questions about mini bar usage either! Very polite indeed.
-Coffee & tea maker with free coffee/ tea in room.
-Air conditioning individually controllable, works perfectly, and is silent even with the 3 speed fan on.
-Double glazed windows with totally noise free nights, despite being on the canal.
No mosquitoes! And no foul odours from the canal (my son warned me Venice would stink in August). Looks like the city has sorted this problem finally.
House keeping was immaculate and the hotel spotless.
The bathroom was magnificisimo! Separate electronic heating controls to maintain bath temp constant. Hand shower, wall shower, biday, giant shaving mirror, hair dryer etc. Shampoo, soap, and half a dozen other little bottles!
Free internet station on first floor with printer. Thank you!
Large hotel terrace facing Grand Canal - great for breakfast and evening drinks.
Full breakfast - bacon,scrambled eggs, boiled eggs (boiled to your required time), cold meats, toast, croissant, cereal, fruits, fruit juices, pastries, coffee etc.
Breakfast can be had in the breakfast area, the terrace or in your room.
Check out was efficient - took 5 minutes.
The hotel is close enough to walk to all the attractions but also has these helpful additional features:
-A private waterway access - water taxi takes you & your luggage right into hotel
porch. No painful trekking with luggage through the streets and over bridges to find your hotel.
-Vaporetto station next door. (get a vaporetto pass)
-Traghetto station located in front of hotel, to cross over to the other side.
-Gondola station is a mere 2 vaporetto stops away.
-Three major museums nearby - Academia gallery, Ca rezzoniccio museum, and Peggy
-At least three good eating places within a 10 minute walk. Eating at St. Stefanos
square restaurants is atmospheric. The walks in this area are quiet and peaceful and
yet you are not far from anything.
Thus, great rooms, great location, great views, no noise, a lovely terrace and full breakfast. What more can you ask for a perfect holiday? This hotel is thoroughly recommended. (The balcony suite is expensive but worth every penny...and you can get 20% off for a 4 day booking).
The side of the bath is high and getting in may be difficult, if you have a knee or hip problem.
A glass shelf is lacking above the sink in the bathroom to hold your personal toiletries. Should be easy to fix.
Suggest you provide a rack in the lobby, to hold plenty of tourist information leaflets, for people to browse as in most hotels.
This hotel is a hidden gem. Get the balcony suite if you can. You won't regret it!
And thank you Ludovico for making our stay so thoroughly enjoyable. We shall certainly return!
- Also Known As:
- Palazzo Stern Hotel
- Palazzo Stern Venice
- Official Description (provided by the hotel):
- Hotel Palazzo Stern is an historical Moorish Palazzo on the Grand Canal. The location is very convenient: easy to reach, close to the main attractions and at the same time in a very Venice area. If you are looking for a unique venetian experience in the real Venice and far from the crowd of the mass tourism we are the right place to choose. ... more less
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