This was the first of 6 hotels we stayed at in our 2 week tour of Italy. I had read various general reviews of Italian Hotels as to what to expect - especially in the summer. These included - ineffective AC, tiny old bathrooms with hand held shower heads, warm beverages etc. So NOT the case with this hotel. We had two lovely rooms - while not connecting the staff made a special effort to have our daughters' rooms close on the same floor as ours - for 2 nights in late July when Italy was having a heat wave. The AC in the rooms - perfect - the bathrooms new, clean, and full size showers, the breakfast and breakfast area were great with cold juice and milk and great coffee. Location is great - easy walk to Saint Mark's square or the Rialto bridge and just inside a quiet court yard away from the crazy of Venice . The staff are there 24 hours and were helpful with restaurants and water taxi pick ups. Place is secure, safe, comfortable, nicely appointed without being opulant. Everything you would want for a family location.