After disembarking from our cruise, my husband and I set off to find the hotel. It's not easy to locate after the first time. We made arrangements with the ship to have our luggage brought to directly to the hotel which is a plus. Arriving at the hotel, we were greeted by the friendly staff who was able to answer our questions about transportation and sites to visit. Our room was located on the third floor and with a large sitting area in front of our room. The elevators are very small but we were able to fit with two large suitcases. Our room was large and had a nice size bathroom. Our window opened up over the canal and near the bridge. The air conditioner worked but decided to open the windows when it got warm. (Voices carry from the bridge so beware). Nice sized armoire to hang your clothes, The second day there was no hot water and the staff manager came up right away. We got hot water after 30 minutes. The breakfast was filling and breakfast area a bit cramped. We would definitely return again.