I stayed with my wife and 2 childrens (ages 12 and 14) for a few nights. The hotel staff was very friendly and very helpful with all aspects of our stay. I don't speak much Italian, but the concierge had a mastery of English. The hotel was the best we stayed in during our European travels...clean and very comfortable. The garden was an oasis from the Venice crowds. The area where the hotel is located is quieter than most neighborhoods, but there were plenty of restaurants within a short walk (less than 10 mins).