Upon arrival we were greeted by Susanna who was so sweet and pleasant. She was immediately interested in knowing how we were getting to Florence once we completed our stay at Ca' die Dogi.
Through her investigation she discovered that our return ticket had us leaving out of Mestre station instead of S. Lucia... This would have been a nightmare for my wife and I, but Susanna came to the rescue. She spent the next 30 minutes searching multiple options and planning routes to make it the easiest and cheapest for us to get to Mestre for our train. She then arranged for breakfast to be prepared early for us because we were leaving prior to the normal breakfast timeframe.
We then got to our room and it was charming, quaint and very clean... We really enjoyed our very brief stay... Now for the VERY HONEST part... We had an early departure and scrambled to get going for our train. While on the train, I received a call from my sister who lives in Florence. Susanna had tracked her number down from a call I made the day before to let her know that we left our passports, credit cards, and almost $2,000 cash in the safe. We returned to venice 2 days later, met up with Susanna and retrieved everything.. Absolutely nothing was missing. You don't find people with that kind of integrity and character everywhere. We highly recommend Ca' die Dogi! They go out of their way to help you with everything... they really care about their clients.