We stayed three nights for my wife's birthday and our anniversary which both fall on the same weekend.
Firstly, I'd have to say this isn't a hotel. There's no hot food available at any time, in fact there isn't any food available at all apart from breakfast (which isn't really a breakfast anyway to be honest, and I'll come to that...) there's no mini-bar, no iron and not even a kettle in the room (I'll also come on to this...)
It's more of a clean, nice guest house to use as a base whilst exploring the wonderful city of Venice. If you're expecting the amenities you'd normally expect with a hotel then you will be very disappointed.
We generally only use hotels as a place to sleep, so we're not even too bothered about having some of the finer things you might expect in a more expensive hotel, but what we absolutely do expect to have the basics.
To this end, the first and foremost thing we enjoy about hotels - and i'm sure you'll agree - is a good breakfast to set you up for the day. Sadly, this was the most disappointing thing about our stay. My wife and I have travelled all over the world, and it saddens me to say that this is probably THE worst breakfast we have had anywhere in the world!
Cheap and nasty croissant (pre-packed in plastic, chewy and filled with cheap apricot plastic jam), some salami (slightly curled up at the edges) some cheap packets of jam and a small pot the cheapest yoghurt available does not even constitute a breakfast in my opinion. Even the bread was pre-packed supermarket fayre, cheap and nasty.
I mean, seriously, would it really be so hard to go to one of the MANY fine local bakeries and pay the princely sum of 1 whole Euro for a decent, freshly baked croissant? Or just visit the local supermarket and buy 2 or 3 different boxes of different cereal and some milk? Maybe even some fruit? These things cost very little, but they really are what make your stay enjoyable at a hotel.
After our first day we bought some cereal and ate in clandestinely in our room! :-(
Because we knew the breakfast was so terrible, on our second day (our wedding anniversary) I thought I would just run downstairs and fetch us a cup of coffee each and take it back to my wife in bed and then we'd head out for breakfast some where it was edible.
To my disappointment I was told that it was "forbidden" to have coffee in our room! Something to do with it once costing him "1,000 euro because someone had coffee in the room".
I found this slightly confusing, not to mention slightly insulting and embarrassing. I'm a 34 year old, very responsible adult in Venice with my wife, not a teenager on a lads holiday in a youth hostel in Ibiza! I think I can managed to drink a coffee without painting the walls with it!!
So, Matteo, if you're reading this I frankly don't care what solitary issue you once had in the past, you should trust your customers with a cup of coffee in their room!! It's as simply as that.
It was at this point we noticed that there wasn't even a kettle to make our own coffee. :-(
Anyway, the owner Matteo was nice enough and very helpful with local knowledge etc, the location is great and room was quite nice and clean, which actually makes this low score very frustrating for me as I don't like leaving low score reviews generally.
But If only the owner could see some sense with the small things like offering a decent breakfast, an iron, a kettle in the room etc, and simply trust his customers with a coffee in bed on their wedding anniversary (!) then I'd have been giving him 4 stars today instead of 2. Sorry, Matteo!
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