I read the reviews prior to booking and again was struck at how different people's experiences are. 'Lovely, warm' to 'she took an instant dislike' ! It is ever a surprise to read through a sequence of reviews.
Since it's compulsory to have a tagline above, I've done so but actually have no experience of staying at A le Boteghe. Upon arrival I duly phoned Giordano and he suggested I stop at San Angelo vaporetti. Sure enough he was there and waiting, friendly, excellent English - but along with a helpful conversation on some of the features of the Venitian neighbourhood - somewhat muted informing me that "I don't seem to have a record of your reservation". Fortunately, I had a print-out of their letter of confirmation; so no problems really and he'd set up in the few minutes since my phone-call a substitute with a neighbouring establishment. He explained that it was more expensive than their E70, but he would pay the difference.
The substitute place was indeed attractive inside, but as ever the situation in Italy, it follows the pattern of not being actually owner-occupied. No matter... all was well, but I did miss the opportunity of enjoying what, according to reviewers comments in general - might be a very nice host/hostess experience. IReluctantly, their has to be a 'black mark' somewhere in this report; it is probably not good that a host fails to record a booking, or save their E-mails, at least.