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“A perfect location and great hotel” 5 of 5 stars
Review of Hotel Dona Palace

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Hotel Dona Palace
4.0 of 5 Hotel   |   San Marco 391, 30124 Venice, Italy (San Marco)   |  
Hotel amenities
Ranked #118 of 384 Hotels in Venice
Certificate of Excellence 2014
bristol, england
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“A perfect location and great hotel”
5 of 5 stars Reviewed November 6, 2012

It was our first time away together and we were celebrating 18 long years together too. The hotel was welcoming from the minute we walked into reception and this was continued throughout the whole stay. We were greeted by a fruit flan in our lovely suite which had views all around. It was very interesting to watch the high tide and I think this made our trip even more memorable. The breakfast was great with a wide selection and really set you up for a good day's walking!
We will be coming to the hotel again in the future and we thank you for making our anniversary so special.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
donapalace, Reservation Manager at Hotel Dona Palace, responded to this review, November 27, 2012
Dear Sirs,

it's such a pleasure you spent good time with us. We always pay particular attention to special occasions, so we are glad we made our best for you!
We are also happy to hear that high tide did not fear you at all. Many people think that it may ruin their holiday and sometimes even cancel their trip to Venice but we would like to assure everybody that it is a temporary event and does not last the whole day.

We hope to welcoming you once again in future
Best regards
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521 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
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belgium
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 26, 2012

Tucked away in a narrow street just left of San Marco Basilica. All there is to see within walking distance. Restaurants in all price classes in the neighbourhood as well as shops. The room was huge and very clean with view of the Bridge of Sighs. I will go back and will recommend this hotel to everyone I know.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
donapalace, Reservation Manager at Hotel Dona Palace, responded to this review, November 3, 2012
Dear Sirs,

it's a pleasure reading your review.
Hope to see you soon, all our staff will be more than glad to welcoming you again!
Best regards
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Alexandria, Virginia, United States
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 24, 2012

I wish I could give this hotel an honest review based upon an actual night’s stay, but I’m unable to, even though I paid for it. When booking our trip to Venice, we unfortunately miscalculated our travel time and reserved a room for the night prior to our arrival. I understand that this was our mistake, but we contacted Dona Palace within hours of the booking to try to resolve the error, to no avail. They remained completely stubborn and determined to keep the full payment for the reservation and only offered a slightly discounted rate on a room for the following night once one became available. Not wanting to give them even more of our money, we decided to book elsewhere.

Stayed October 2012, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
donapalace, Reservation Manager at Hotel Dona Palace, responded to this review, November 3, 2012
Dear Sirs,

as you wrote on the review unfortunately you have made the reservation for the wrong night.
During High season period we are often fully booked so surely the change of your reservation could not be possible. We holded the room for the night you reserved, so for a late cancellation we were not able to waive fees. We think we have done our best to guarantee a discounted rate on the following night (lucky we had a no-show otherwise we were fully booked).
We do not agree with the review you left, because it is not based on the quality of our Hotel and our services but just on the fact that you made the mistake when booking.

We hope that next time you come to Venice, you will book our Hotel correctly so that you can experience our beautiful Palace.
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Macclesfield, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 20, 2012

My husband and I stayed at this wonderful hotel just 2 minutes from St Marks Square from 29th Sept til 2nd Oct. We had a water taxi from the airport and were greeted by charming Raphael who spoke wonderful English and was very helpful. We were shown to our lovely room overlooking the canal were we could see the Bridge of Sighs to the right and watch the boats go by.
Breakfast was superb and the Breakfast room was lovely with a little terrace so that you eat outside. We are definitely going back to Venice next year and can't wait to go back to the Dona Palace.We loved going on the boats and exploring with no cars!

Room Tip: I think that any room would be good.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
donapalace, Reservation Manager at Hotel Dona Palace, responded to this review, October 24, 2012
Dear Sirs,

thank you for leaving such a nice review.
We are glad you enjoyed our Hotel and its services.
All our staff is waiting to welcoming you once again!

Contact us direclty and will reserve a special treatment
thanks and best regards
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Perth, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 12, 2012

We wish we had have stayed longer at this brilliant hotel. The location, service and room was first class. We caught a water taxi to and from the hotel's landing and were met by staff upon arrival, helping with our luggage. The host is friendly and breakfast was magnificent.

Definitely will be returning!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
donapalace, reservation Manager at Hotel Dona Palace, responded to this review, October 18, 2012
Dear Sirs,

thank you for your kind review!
We look forward to welcoming you again for a future and maybe longer stay with us!
All our staff wishes you our warmest regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheshire
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 23, 2012

lovely hotel 2 minutes walk from Piazza San Marco. great garden terrace overlooking gondola populated canal (look to the right for brilliant view of the bridge of sighs). opposite hotel is great coffee shop/bar/restaurant, well worth visit and not expensive.

Room Tip: ask for a room overlooking the canal
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  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
donapalace, Front Desk Manager at Hotel Dona Palace, responded to this review, October 5, 2012
Dear Sir/Madam,
we would like to thank you for the nice review you wrote about us and we were so pleased to read that you had enjoyed your stay at the Donà Palace Hotel. We hope to have again the pleasure of welcoming you to our establishment and taking care of your stay in Venice.
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NYC
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 19, 2012

We stayed at the Dona Palace for two perfect nights in the beginning of July. It was the perfect ending to a glorious vacation. We were upgraded to a suite on the fifth floor with our own balcony with hot tub. The staff was friendly, breakfast wonderful, location fabulous. The best part of our entire two week trip was sitting on the outdoor terrace watching the gondolas glide by in the early evening - truly special. I cannot wait to visit Venice for the sixth time and to stay again at Dona Palace. Truly Magical.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
donapalace, Front Desk Manager at Hotel Dona Palace, responded to this review, October 5, 2012
Dear Sir/Madam,
we are so happy to read such a good comment about the Donà Palace Hotel and, of course, Venice; which is truly a remarkable place to stay, visit and discover. Our satisfaction is to know that you appreciated the room you were allocated and the service provided. We are looking forward to welcoming you back in Venice in the near future and thank you for you consideration.
Yours faithfully.
Front Desk Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Dona Palace

Address: San Marco 391, 30124 Venice, Italy
Location: Italy > Veneto > Province of Venice > City of Venice > Venice > San Marco
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#61 Luxury Hotel in Venice
#104 Romantic Hotel in Venice
#119 Family Hotel in Venice
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Dona Palace 4*
Number of rooms: 27
Reservation Options:
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Also Known As:
Dona Palace Hotel

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