We wanted a hotel that was not too expensive and centrally located. This fit the bill as it is close to the Rialto bridge. I knew the room I booked online was in the annex building and didn't include breakfast-was what I wanted so I was totally fine with that.
Unfortunately our initial experience didn't start of well- it was our first time in Venice , we arrived at dusk after getting dropped off by a water taxi -the driver hat told us the hotel was just "down there" We had to ask several people working in restaurants /stores before someone knew the location.
The entrance to the main building is at the end of a restaurant and has a very small sign on the wall, and a buzzer, The man answered and said to come upstairs. The stairs etc are in very rough shape (which I later learned was not that unusual on the first floor in Venice) and about half way up the stairs he called down- don't bring your luggage up-you're not staying here. Thank fully I had left my father and husband at the bottom with the luggage.
He walked us to the annex- which has no signage and is just a door- and took us up the stairs to our room. It now being dark and none of us having any sense of where we were in relation to the main hotel I asked for directions to get back there in the morning- he gave a curt just turn here and here and here- I asked if he had a map- in the main building only- could get one in the morning- he left a very bad first impression.
He left us there, and once alone in the room we discovered there was no telephone - when we went for dinner we went to a nearby restaurant and took a picture of the door and one of the street name street so we could find our way back- his customer service was awful!
The room was fine (the floor has a bit of a tilt as you exit the bathroom but that was just quirky) it was clean and there was a safe, the bathroom was cleaned daily and towels replaced, no concerns there at all. We didn't have a view of the canal or a balcony.
The next morning when I found my way back to the main hotel the service by the owner was excellent- he was very helpful and friendly and gave me a map that clearly showed the location and address of both the main building and the annex.
He also had integrity. Our initial booking had been for April and had been a non refundable online rate. We had to cancelled due to circumstances beyond our control and were then able to rebook- he very kindly gave us credit for what we had paid in April towards our current booking.
That spoke volumes to me of his character.
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- Also Known As:
- Palazzo Rosa Hotel Venice