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“Don't go there” 1 of 5 stars
Review of Sweet Dreams

Sweet Dreams
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Sweet Dreams
Sestiere San Polo 1868, 30125 Venice, Italy (San Polo)   |  
Hotel amenities
Ranked #117 of 164 Specialty Lodging in Venice
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Don't go there”
1 of 5 stars Reviewed November 13, 2013

When we arrived the adress of the hotel, there was a note on the door that said that they were "out of work", whatever that means, but that they have found another solution for us, and a number we were supposed to call. A Guy showed up and lead us to a hole, faaar away from the place it was supposed to be, Far away from the trainstation that we wanted to be near. I was traveling with my fiance, and instead of the doublebed that we ordered, we had to sleep on to simple beds, even though I told them we had ordered a double one. The walls were thin as paper, so we could hear everything the other couples liveing there were doing, and they could hear us. The "breakfastroom" was a tiny tiny private kitchen with a small table for 4 people, where we had to sit together with anyone else who was eating breakfast at the same time as us. Awkward.... And he had to hget the money in cash, 9 days hotel stay in cash? That's weird. And we got no reciet. I'm telling you people.. Just don't go there.

  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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4 reviews from our community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    3 of 5 stars
Date | Rating
  • Dutch first
  • English first
  • Portuguese first
  • Any
English first
Sydney, Australia
Top Contributor
99 reviews 99 reviews
53 hotel reviews
Reviews in 56 cities Reviews in 56 cities
57 helpful votes 57 helpful votes
1 of 5 stars Reviewed October 19, 2013

Not one of our favourite  hostels.  To get to the first meeting point you are dragging your bags up and down steps for twenty minutes, when you get there there is no reception.  Eventually you find someone and you walk back again 25 minutes up and down steps the same way across the Rialto and eventually to the accommodation, which is up two flight of stairs.  

We had booked a private room with ensuite and was given a triple room with shared bathroom access.  We were tired from travelling so stayed in this room for the night.  We called management to let them know that we did not have the room that was promised to us.  As we were walking around we stumbled back on the original meeting point and the employee coming out, we explained this was not the room we requested so back we go to the apartment and get the room changed to the one we paid for.  Packing up our stuff at 4pm - we found out another couple were due to be in the triple room, at this stage they had not cleaned it for them.

We moved into our double with private bathroom.  The shower was cold.  We had to use the shared bathrooms shower when the other guests went out.  This is not acceptable to either party.  We asked for someone to fix the shower the next day. My husband ended up fixing it.  We did get a reduction for the first night and because we were not happy with the cold shower management was saying that all we wanted was more discounts - this is not the case.  We will pay fair value if things are working.  After the shower worked for 2 minutes it went back to cold water again.  We are not happy. This is 3 nights into a four night stay.  The last night just before a public holiday we complained again to the Manager.  A different employee turned up, very apologetic and managed to fix it for us.  He was very stressed from looking after other properties they had and with ours as well.  Breakfast was very poor from day one.  We mentioned this to the 2nd employee and he went specially out to stock up the supplies.  We would not recommend this property because of the attitude of the owner and the first employee 

  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sweet Dreams

Address: Sestiere San Polo 1868, 30125 Venice, Italy
Location: Italy > Veneto > Province of Venice > City of Venice > Venice > San Polo
Hotel Style:
Ranked #117 of 164 Specialty Lodging in Venice
Price Range (Based on Average Rates): $
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