We just returned from a 4-night stay here and loved it. Our room was great and the service at the hotel even better. Lucas at the front desk really took care of us with everything from tours, restaurant and bar suggestions, event tickets, airline boarding passes, etc. He even let us know that we have overpaid and returned our 40 Euros! The morning breakfast was hearty and offered a wide selection, although it did not change from one day to the next. The location of the hotel is perfect as it is tucked away and quiet but yet so close to walk anywhere. Be sure to get directions before arriving, though. We took the water taxi from the train station to Rialto and from there an easy walk. We did not use the spa nor the restaurant for dinner so I can't comment on that.