This review contains a review as it was originally posted and additonal comments added afterwards which you should read as well.
Original review: "All hotels in Venice are expensive and Hotel Moresco is no exception. The welcome was warm and professional with a free welcome drink on a hot day. Distance from Piazale Roma is 5-10 minutes by foot (ideal if you carry luggage). Distance to San Marco is about 20-30 minutes by foot but a nice walk. Hotel rooms are on the small size but our room had a large comfortable bed. It's obvious that the materials used throughout the hotel are high quality. The thick wooden door in our room was unable to block all sounds coming from the hallway. We asked for a quiet room when we booked but got a room near staircase/elevator. The bathroom is not practical with a huge bathroom door that is in the way of everything. The shower door is even larger and swings open in he most impossible way. The shower drain was unable to cope with the amount of water coming from the rainshower. When you are underneath the showerhead, there is a large soap bottle stand mounted to the wall that is pushing in your ribs, it was mounted crooked so our soap bottles constantly fell off. When I opened the shower door, all the water that was not drained away yet, flooded from the shower onto the bathroom floor. Dinner recommendations were all excellent. Breakfast was excellent and the hotel has a very nice garden."
We posted this review on Tripadvisor the day before we checked out and did not report any of the issues we encountered to the front desk. When we arrived in our room the evening before checkout, we received a call from the staff, asking us if they could bring something up to the room. We were surprised to find the staff at our door offering us a complimentary fresh fruit basket and a bottle of prosecco along with sincere apologies because the hotel did not meet our expectations, they gave no further explenation and discretely left. It was at that point that we realized this gesture was related to the Tripadvisor review we had posted hours earlier. The staff had read our review, figured out who we were and fixed whatever they could to make things right. The soap stand in the shower was fixed and so was the issue with the shower drain.
We therefore feel our original tripadvisor rating of 'average' is injust and needs to be changed to 'very good', not because of the fruit basket but because of the amazing proactive service that completely caught us by surprise!
Would stay here again.
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