We had planned a 2 night stay, but we messed up our arrival and departure dates. The hotel staff realized our mistake but couldn't accommodate our first night... we had purchased a non-refundable stay but the staffed worked like crazy to find us another hotel (giving us the choice on if we wanted to stay at one hotel for both nights or return to Hotel Moresco for our second night... we opted to just stay at a single location in Venice). and agreed to an even swap, so when we arrived at our new hotel they confirmed that we were pre-paid for 2 nights, and were given their best room. Completely our fault but the staff took care of us!!! We hope to actually stay here on our next trip to Venice.
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