Booked this hotel for pre and post cruise stay for its location, we were expecting basic no frills and that is fine. However on arrival at 5pm we were told that our booked and paid for twin room, as stated on our confirmation paperwork was unavailable and my friend and I would have to share the tiniest double bed imaginable. Seriously the room was so small that we had to put our luggage in the bathroom!
On questioning this with the front desk attendant, Kamal, we were told "it is not my problem". When we asked if perhaps we could move rooms or have another room a little larger that might accomodate a rollaway bed there was no attempt to resolve the situation. At no time were we offered an apology of any kind and we were just told to take it up with the booking agent in the UK. The beds were probably the most uncomfortable I have ever slept on - I think they must be the original ones from when it was a monastery!!!
yes the location is convenient and the hotel overall is clean but at all times the front desk staff treated us as if we were an inconvenience - even asking for the lift to be called for us to use to bring the luggage upstairs was met by raised eyebrows and a huff.
As we had booked and paid for the hotel in advance we had no alternative but to return for the one night post cruise and were shocked when we were actually greeted with a smile and a good morning by the very nice Indian man on duty that day.
- Official Description (provided by the hotel):
- "Casa Sant'Andrea" is a former monastery built in the 16th century and modified in the 18th century, that has recently been beautifully renovated to become a typical Venetian Palace. Overlooking the S. Chiara canal, “Casa Sant'Andrea” offers the unique combination of a relaxing Venetian atmosphere and the convenience of being only a few minutes away from the Venice airport (by bus), the railway station (walking), and main roads. Designed to offer accommodation to business parties and groups as well as private families, it offers elegant interiors and light and spacious rooms, with or without bathroom, decorated in a modern and comfortable style. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Travelocity, TripOnline SA, Booking.com, Priceline, Hotels.com, Venere, getaroom.com and Agoda so you can book your Casa Sant'Andrea reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Casa Sant`Andrea Hotel Venice
- Casa Sant Andrea Venice