This hotel is justifiably proud of it's high Trip Advisor rating, and it is in my opinion a rating it deserves. The staff are very friendly and go out of their was to make sure your stay in Venice. They recognize that for most of us, this is a once in a lifetime experience, and they are proud to be part of that. The hotel has rooms in two different buildings and there is also two hotels under the same umbrella company. We were initially a little concerned that our junior suite was not in the main building but down a alley on the side of the hotel. Our concerns were quickly allayed when we saw the room. It was beautifully presented and very romantic. Not a huge room, but plenty big enough for a couple staying for four days. The bathroom was modern, light and spotlessly clean. The main hotel is on the Grand Canal right across from the train station and so is perfectly located. Our separate part of the hotel down the alley was quiet and we felt that being located down the alley it was more like a living in Venice experience than a visiting Venice experience. Just lovely.
The breakfast buffet is included in the room rate and it is served in the main hotel.
I would definitely choose to stay here again and would recommend it to family and friends.