While traveling Italy for a month we decided to check out Venice for a night and book the Hotel online. Once you arrive at the train station, you simply walk across a bridge to the hotel..5 minutes..We arrived to two lovely ladies at the font desk. They could not have been kinder...particularly to our older moms who were traveling along with us. They immediately offered to upgrade us to a room with a view of the canal for a very nominal cost and explained the best way to spend two days in venice. They made restaurant reservations for us and literally made us feel right at home? The rooms are very clean and the bathrooms are on par with united states five star hotels . While we were out that evening, the tide came in for one of the famous Venice November "floods"...the moms had boots so no big deal but the hotel staff were ready to come "rescue" us with waders and boots if we need it. They did take our shoes and dried them out for us to pick up in the am Amazing. The breakfast in the am is complimentary and a typical venetian breakfast...the hotel offered a complimentary trip to Murano to check out the glass making..they arranged the whole thing. We will return as out of a month of travel..this hotel was our very favorite..only wish we could have stayed longer..