Not only is the Hotel charming and in a great location but the help we received when my friend was injured getting off the water bus was outstanding. Patrick came with me to help assess the situation, called the ambulance, and keep us updated. We waited an hour for the ambulance. The ER was as expected, but she did get good car for her broken arm. The Hotel was very supportive and helpful. They placed a call to Booking.com so I could easily cancel other reservations and also called our airline so I could change our reservations to go home. It is very convenient to restaurants. Our room was pleasant with a small bathroom but worked well for the two of us. I would definitely go back again.