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“Tidy room, great brekky, in the heart of venice” 5 of 5 stars
Review of Palazzo La Scala

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Palazzo La Scala
4.0 of 5 Guest house   |   San Marco 4737, 30124 Venice, Italy   |  
Hotel amenities
Ranked #254 of 433 Venice B&B and Inns
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Tidy room, great brekky, in the heart of venice”
5 of 5 stars Reviewed 1 week ago

Shot distance walk to the Rialto bridge and st.marcs square. Hidden down a small pathway it's easy to find once you gather your bearings in venice. Close to all shops and restaurants. Tide clean hotel with free wifi. You have to go down the steet to another hotel for breakfast but the food is great and with a good selection of choices. I would stay here again.

  • Stayed September 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
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136 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
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Co Wexford, Ireland
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed October 27, 2014

First the good news: the location was brilliant - between S. Marco and Rialto, and so close to the latter that it was easy to take our cases to and from water transport and hotel. We were provided with excellent recommendations for restaurants for dinner - the Bistrot de Venise close by and Diavolo e Acquasanta on the other side of Rialto bridge.
However, despite this we will not be using this hotel again nor any of the other residences connected to Hotel Bella Venezia. The suite we had was apparently the best (and it was nice) but it was located above a busy street with a late and very noisy bar nearby, so that we were not able to sleep until about 02.00. We were awoken again at 06.00 by what sounded like the arrival of the shop owners getting ready for another day, unloading boxes, etc and shouting to each other. We had closed the shutters to the windows during the night and could do no more to muffle the noise.
We complained at reception that morning, and without apology (this hotel doesn't recognise complaints and certainly doesn't do apologies) offered us the only other suite, which we accepted rather than experience another sleepless night. The replacement was not a suite - it had a corridor with a sofa with open steps leading up to the attic where there was barely room to walk round the bed. Calls of nature during the night had to be planned because the bathroom was down below off the aforementioned corridor. The steps were deep and I hit my head on the first descent. This room would not have received a health and safety clearance in the UK. We weren't fully aware of all of these problems before we experienced them and this was the only alternative to finding another hotel at short notice. Later we realised that this room did not have a number over the door, just the legend "Privado". It is probably not a room they would let on a regular basis, but one that is set aside for emergencies or for staff overnight stays (it would have been the servants quarters in a previous life!).
We had been asked to pay for our room on arrival and we now wished that we hadn't complied. I asked who I might speak to about a refund, particularly relating to our non-suite on the second night (we had paid about £250 per night for the pleasure!) but was informed that no refund was due as we had had the best suite for the first night and they had provided an alternative room, which they considered to be a suite! I have taken photographs of this so-called suite and will be taking the matter further.
Our discussion was overheard by a young American couple who were also very unhappy about their accommodation in the nearby Residenza Ca' San Marco (also part of this hotel complex) - they had been travelling all over Europe on their honeymoon and told us that unfortunately they had saved the worst room until last!!
Breakfast was a totally self-service affair (we had to queue for the tea/coffee machine) and it was a "zoo" as we all fought our way past each other to collect our food and drink. Having breakfast on holiday is usually a relaxing and pleasurable affair, but not at this place.
I have written to the hotel on our return, but still await a reply.

Room Tip: If booking a suite, ensure it is not on calle dei fabbri!
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  • Stayed October 2014, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halle, Belgium
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 21, 2014 via mobile

Locando la scala is located in a narrow street sideways of Frabri.
From the outside you think "what did I book now"?
The inside is small but confortable.
We were in a room on the forth floor..
There is an elevator.
Bathroom is small and only one adult fits in.
The bed was very good and the sheets are changed daily.
Breakfast is served in a hotel located 50 meters away.
Don't be surprised... the reception is also located in that hotel so ring the doorbel and wait for someone to come and get you for registration and the electronic door keycard ;-)

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San Juan, Puerto Rico
Contributor
19 reviews 19 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 11, 2014

Venice is a very unique place and experience. It is a place like no other. Full of art and culture, Venice is a must go place that should be in every bucket list. September and October are great time as it is not hot nor too cold.Just pleasant weather.

We were pleasantly surprise went we arrived at our room. After hearing from many that rooms in Venice are small and expensive, we were glad we found Palazzo La Scala. Very nice spacious and decorated suite. We had a very restful sleep as hotel is very peaceful. Very nice and spacious bathroom and room. It has a nice lift (elevator) and it is located in a very safe area of town. It included a very tasty breakfast at Hotel Bella Venecia. Great value.

Close to great restaurants and shops. When you come in make sure you choose the Rialto Bridge boat stop and not the San marcos Plaza stop as the Rialto landing is closer.

You need to go to Hotel Bella Venice to check in before you go to Palazzo La Scala.

We are going back to venice next year and we will be staying again at Palazzo La Scala.

  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 14, 2014

I feel compelled to review this hotel based on the many negative comments on TA.

About me:
1. I am an Aussie, 28yo and hubby is 30.
2. We are experienced travelers - currently on a round the world trip.
3. I have very high expectations.

Why we booked this hotel:
1. Booking 2-3 days in advance.
2. Venice was at 80% capacity

Truthfully, the comments on TA made me extremely nervous about staying here. I expected it to be awful based on comments.

The hotel:
1. The location is fantastic, especially if you are touring Venice quickly (we are here 3 days) and you want to be close to the attractions, and don't want to walk over too many bridges with your luggage. We caught the train, then vaparetto (water bus) and walked to get here (only passing one small bridge) It was easy.
2. Yes, check-in is at the sister hotel. We pressed the buzzer and a bellboy arrived and checked us in at the other hotel. He then took us to our room.
3. Breakfast is also at the other hotel. It was gorgeous, very high tea looking with flowers and 3 tier servers full of jam on every table. It was a pleasant surprise and overlooks a canal so you can watch early morning gondolas passing by.

The room:
1. We stayed in room 102. The room is green, but it is not as ugly as the TA photos make it look. I would describe it as a pastel mint colour. Most importantly the room has two large windows that can be opened to let fresh air and light into the room. This is a must for me when I travel.
2. The room is small. Basically it is fitted around the double bed, so if you are looking for a spacious room, take heed. This has proved difficult as we have 2 large suitcases and often have to jump over the bed to get around each other. It's ok. The bellboy removed a chair for us to have more space, that helped.
3. The bed mattress is soft and comfortable. The sheets are clean and feel luxurious.
4. The bathroom is small and like everywhere in Italy the bidet is king of the bathroom, taking up valuable space. But once the door is closed there is room to move around and lovely windows to let fresh air in. The shower was hot and no water heating problems. The shower head is removable, and wouldn't stay all the time, but we ducked around it. I won't say the bathroom is modern, but it is new and neat.
5. The aircon does not cool the room. It sounds like it is on, and some air pushes through, but it is basically redundant. Lucky we are here in early autumn.
6. We can hear water from other peoples bathrooms trickling through the wall plumbing. While this is annoying, it certainly didn't keep us up at night.
7. Being on the first floor, we can hear passers by as the sounds echo through the walls. It can be loud, and as another reviewer said on TA, there is a cigarette machine on the corner where people gather to smoke and chat. I found that this was around the 7-9pm mark and then they slowly disappear. By the time we went to bed, the streets were empty and quiet.
8. There is hanging cupboard space, a safe and a minibar. There is also a desk under the wall mounted TV so we had a space to stash our things, as the bedside table is small.
9. The room is very clean. The bathroom was impeccable and the towels are soft and fresh, and replaced daily. There are plenty toiletries and even slippers.
10. There is only 1 mirror in the room. It is next to the shower and has it's own light for makeup/shaving etc. This annoys me, especially as I like to have a full length mirror.
11. Wifi works ok in our room.

Hope that helps you decide if you want to stay here. Really it's based on how importantly you value your space! Venice is super crowded, so it's lovely to have a calm space to rest and relax between touring. By the time you hang out on the bed, you'll realise you don't need heaps of space - the hard part is getting ready and without a mirror!

Stayed September 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed August 10, 2014

The location of this hotel is perfect being a very short walk to either San Marco Square or Rialto Bridge. This hotel (if you can call it that) is just a block of rooms with no lobby. In fact not knowing that it doesn't have any person at the door, we stood outside the sign and banged the door down to be let in. This followed ringing the bell next to the door for a good 15 mins without a response. Eventually a passer by told us that the check in is through another hotel about 50 meters away. So back we went into the main street looking for that hotel and managed to check in. The room was horribly small albeit quite clean. The sleeping experience wasn't too peaceful though as throughout the night there were noises coming from the room above. Conclusion: Best to avoid staying here.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taupo, New Zealand
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 30, 2014

We stayed here for 2 nights on our honeymoon ... We found it extremely hard to find and in the heat and with suitcases very frustrating. Didn't know we had to check in at other hotel. The porter was then helpful with the cases. The room when we got there was very small but we expected that in Europe esp Venice. Was rather old fashioned quaint room where the pluming was rather old and walls very thin. Breakfast was good at the other hotel. All in all fab location staff mostly friendly but very helpful and the room was spotlessly clean .

Stayed June 2014, traveled as a couple
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Additional Information about Palazzo La Scala

Address: San Marco 4737, 30124 Venice, Italy
Location: Italy > Veneto > Province of Venice > City of Venice > Venice
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites
Hotel Style:
Ranked #254 of 433 B&Bs / Inns in Venice
Price Range (Based on Average Rates): $
Hotel Class:4 star — Palazzo La Scala 4*
Number of rooms: 13
Official Description (provided by the hotel):
Palazzo La Scala is a guest house 1° category, located on Calle dei Fabbri just few steps from Rialto bridge and Saint Mark Square.Choosing Palazzo la Scala means staying in one of the inns in Venice where a friendly atmosphere will make your stay truly unforgettable...Our friendly and specialized staff will be at your complete service all through your stay, making your time in Venice a relaxing and pleasurable experience. ... more   less 
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Also Known As:
Palazzo La Scala Hotel Venice

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