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“Low average, but great location” 3 of 5 stars
Review of Hotel Lux

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Hotel Lux
3.0 of 5 Hotel   |   Calle delle Rasse Castello 4541-42, 30122 Venice, Italy (Castello)   |  
Hotel amenities
Ranked #315 of 383 Hotels in Venice
Pretoria, South Africa
Top Contributor
51 reviews 51 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
37 helpful votes 37 helpful votes
“Low average, but great location”
3 of 5 stars Reviewed May 30, 2013

The lack of lifts is a problem, as the narrow, steep flight of stairs is quite difficult to use with heavy luggage. Especially if you are on the fourth floor like we were. Breakfast was very average, with limited choice of cold food, and the breakfast room very small... Prepare to wait for a seat if you are not early. I did not find the staff roaringly friendly, and language barrier was a problem. Room was clean and tidy, just very small, and as most places in Venice, poor view as the window looks out onto the wall of the next building a meter away. At least the location is good, as it is around the corner from San Marco Square. Watch out for the "free trip" that they offer to Murano island: it is ok getting there for free, but you have to pay to get back;) Overall: good location, clean and tidy. If claustrophobia is a problem for you, stay away.

Stayed January 2013, traveled as a couple
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323 reviews from our community

Traveler rating
    28
    95
    88
    51
    61
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64
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2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Hamilton, New Zealand
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed May 29, 2013

Venice is fabulous,and the Lux is located just where you'd want your accommodation to be. But it's about 1 1/2 stars at best, and those are for smiling staff who knew where the replacement lightbulbs could be found, and who knew how to adjust the air con (curiously not from within the rooms!). Stairs fine - just make sure you've got your crampons and are roped on, shouldn't need oxygen. You can go down them quite fast. Room tiny, curtains couldn't shut (not enough material!) meant waking at 5.20am. Thin bed linen with holes in it, thin pillows, thin blankets. Breakfast - go elsewhere, we'd suggest the markets for fresh fruit and cheese and have by the waterside, don't have the "breakfast" at the Lux. But Venice is fabulous.

Room Tip: Don't bookstore the Lux
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  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 25, 2013 via mobile

Location was great. Straight off the water taxi was easy to find. San Marco square is literally on your door step. The ladies in reception were great, they helped us with all our questions (example: getting an Italian sim and where). Yes the rooms are small (the one we had was) but its hard to imagine a 5 star luxury resort in Venice.. It's just the way it is. Traveling around Italy this last month it's definitely not as bad as reviewers are making out. Convenient, clean, easy.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haenertsburg, Limpopo, South Africa
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 24, 2013

We found the Hotel great but for the very steep narrow staircase that we were not made aware of beforehand, very difficult with luggage. We were on the 4 th floor
Rooftop terrace? Really? Where?
Swimming pool? Where?

Room Tip: Should you have back or knee problems, request a lower floor. We were unable to change rooms once we...
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 23, 2013 via mobile

Although this hotel was in an excellent location (right by S. Marco), the facilities were very run down and furniture was very old. you also need to climb multiple flights of stairs as there is no lift so ensure you are well, fit & able to do this with heavy luggage. Do you research for alternative hotels around the same area.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Bengaluru (Bangalore), India
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 18, 2013

Avoid staying at this Hotel. Even to get to the reception you need to climb a flight of stairs. We were given a room not in the main building, but across the street. The room looked old & badly maintained. The phone in the room was not working. The only saving grace was the courtesy of staff.

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai, India
Top Contributor
67 reviews 67 reviews
67 hotel reviews
Reviews in 48 cities Reviews in 48 cities
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed May 17, 2013

Great location near San Marco and in the by lanes of Venice. Walking distance from all major landmarks near the Grand Canal. Tours to Murano and other islands also start from close to the hotel. Numerous restaurants in the vicinity to savour Italian food. Easy to commute to any place in Venice by boat. Gondola rides available right across the hotel.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Lux

Address: Calle delle Rasse Castello 4541-42, 30122 Venice, Italy
Location: Italy > Veneto > Province of Venice > City of Venice > Venice > Castello
Amenities:
Children Activities ( Kid / Family Friendly ) Room Service Shuttle Bus service
Hotel Style:
Ranked #315 of 383 Hotels in Venice
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Lux 3*
Number of rooms: 17
Reservation Options:
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Also Known As:
Lux Hotel Venice

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