I stayed with my fiancé to celebrate our engagement and thought the hotel was quaint and in a great location. We enjoyed our stay until it was time to leave and it was high water. The concierge suggested that one of the hotel employees will help us carry my luggage to the Vaparetto and was kind enough to lend us 2 boots. The help was beyond terrible. He pouted having to help, clearly looked annoyed and then in the middle he said he can't go anymore since his boots is not high enough and he didn't want to get wet. We all had the same height boots and he was much shorter than my fiancé. What is worst is he just stood on the step with my luggage, asked me and my fiancé to go to the boat, come back with the boots and tell my fiancé to take off his boots right in the middle and walk back to the Vaparetto with my suitcase barefoot!!! He totally could have gone the entire way and his boots would be fine. He ruined our experience. The worst customer service ever.

We had stayed there on our first trip to Venice, approximately ten years ago and just after the hotel first opened. We were not familiar with Venice, and our arrival was slightly difficult. This time was our seventh trip to Venice, and we took a water taxi from Marco Polo Airport almost directly to the front door. The hotel has a limited number of rooms, a spacious ground floor breakfast area and garden dining area, with a lovely second floor living room area. We were greeted on arrival with a bottle of Proseco, and the staff could not have been nicer throughout our stay. The hotel is beautifully decorated, and the rooms are of a small but reasonable size, and well decorated and maintained. We enjoyed the location, and would definitely stay there again.

We were only in Venice for a single night during or two week trip to Italy. We splurged on this little hotel, meaning we spent a bit more for one night than we did on any other accommodations in other cities. It was a very special place. Pleased with our room as it overlooked the garden. The hotel was completely booked but we didn't see many other guests. The narrow street is charming and quiet, an easy walk to St. Mark's Square, even closer to great shopping and restaurants. The staff were awesome, very helpful. There was soft music playing in our room when we arrived. The A/C was on so the room was quite comfortable and welcoming as the day was warm. Nice size bathroom, great shower. Bed was super comfortable (we like a firm bed so overall had no problems in Italy). The breakfast is really lovely, excellent selection and so nicely laid out. There was fresh fruit and juice, yogurt, cereal, fresh croissants, gorgeous peaches and prunes in jars, eggs could be ordered (extra cost). The young woman helping with the breakfast made excellent cappuccino. We were happy that we were NOT near the Rialto Bridge as this area seemed crawling with tourists. We would like to return to Venice and spend more time and would be pleased to frequent this hotel again.

Stayed for 4 nights in mid October. I had requested a garden view room but on check in we had been allocated a room at the front of the hotel. I asked if it was possible to move and this happened immediately. The room was lovely, a low very comfortable bed and interesting decor/ furnishings. Whilst the linen and the bathroom were beautifully clean, the curtains and rugs looked like they could do with a good clean. Breakfast was good, plentiful and wonderful bread and coffee. This hotel was quite expensive but we expected that given its central location.