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“Absolutely breath taking!” 5 of 5 stars
Review of Carnival Palace Hotel

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Carnival Palace Hotel
4.0 of 5 Hotel   |   Cannaregio 929, 30100 Venice, Italy (Cannaregio)   |  
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Hotel amenities
Ranked #50 of 384 Hotels in Venice
Certificate of Excellence
Birmingham, United Kingdom
2 reviews
“Absolutely breath taking!”
5 of 5 stars Reviewed December 19, 2012

Me and my boyfriend came here for our year anniversary last week. We arrived to lovely friendly staff and a beautifully presented clean hotel.
Our superior room was outstanding. Loved the: decor, layout, bed, bathroom and window view.
Breakfast was outstanding. Great service and lovely clean food.
Not a bad word to say about the hotel!
Wish we could of stayed longer such a beautiful hotel and city.
Highly recommended.

Room Tip: Superior room was beautifully laid out
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarnivalPalace, Assistant Manager at Carnival Palace Hotel, responded to this review, January 6, 2013
Dear Guest

On behalf of the Team of the Carnival Palace Hotel we would like to thank you for sharing your experience about your stay with us! We appreciate your time and effort!

It's a read pleasure to read that you enjoyed our modern venetian decor as well as our breakfast buffet and that you were able to have a great time with us! Our aim is to provide our guests a high class service and comfortable rooms so that they can enjoy Venice as much as possible!

We are also most happy to know that our staff met your expectacions!

We would be delighted to welcome you once again to the Carnival Palace

Sunny regards from Venice

Romina Schito
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,236 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (177)
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English first
Reading, United Kingdom
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed December 19, 2012

Very modern hotel, great decor in the rooms and an amazing shower - very friendly and helpful staff, welcoming atmosphere - pleasure to return after a long day's walking around Venice. Will certainly reccomend to others. Only slight downer is the heating could be a little more powerful. All in all, very impressed!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarnivalPalace, Assistant Manager at Carnival Palace Hotel, responded to this review, January 6, 2013
Dear Guest

We would like to thank you for sharing your experience about your stay at the Carniva Palace! Your time and effort are very much appreciated!

We are delighted to read that you enjoyed our modern venetian decor as well as our staff's attention and that you were able to have a great time with us! Our aim is to provide our guests a high class service and comfortable rooms so that they can enjoy Venice as much as possible!

We would be delighted to welcome you once again to the Carnival Palace!

With warm regards

Romina Schito
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheshire
Level Contributor
36 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed December 10, 2012

Perfect location at the head of the grand canal, meant a walk in to St Marks but so much to see, took many different routes all fascinating. alternatively the waterbus stops right outside

The hotel perfect,great décor, did not hear a sound even though it was full, absolutely fabulous room, staff very helpful, even loaned us wellies for walkin in high tide. Can't fault the place will return soon

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarnivalPalace, Assistant Manager at Carnival Palace Hotel, responded to this review, January 2, 2013
Dear Guest

On behalf of the Team of the Carnival Palace Hotel we would like to thank You for sharing your experience about your stay with us! We appreciate your time and effort!

We are delighted to read that you enjoyed our modern venetian decor as wella as our staff's attention and that you were able to have a great time with us! Our aim is to provide our guests a high class service and comfortable rooms so that they can enjoy Venice as much as possible!

It's a pleasure also to know that you had a smooth day during high tide! We try our best to make that moment run as swift as possible and make our guests feel confident and comfortable to go experience the "acqua alta".

We would be delighted to welcome you once again to the Carnival Palace Hotel and wish you a happy new year!

With warm regards

Romina Schito
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milan, Italy
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed December 5, 2012

The hotel was very modern with a fabulous bathroom and layout. The breakfast was plentiful and the products fresh, with prosecco available for those who wished ;-). The room was not ready when we arrived and we waited for it, slightly longer than I would have preferred. (3 hours after official check in time) however I think this lapse from the staff was due to a shift handover. No real problems, other than we should have queried it sooner. Would highly recommend the hotel, within walking distance once you get your bearings and also about 200m from a water bus stop.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarnivalPalace, Assistant Manager at Carnival Palace Hotel, responded to this review, January 2, 2013
Dear Guest

We would like to say Thank You for sharing your experience about your stay at the Carnival Palace! We appreciate your time and effort very much!

We are delighted to read that that you enjoyed our modern venitian design and that were able to have a great time with us! Our aim is to provide our guests a high class service and comfortable rooms so that they can enjoy Venice as much as possible!

It's a pleasure also to know that you enjoyed our breakfast and our authentic location!

On the other hand, I'm sorry to hear about the long waiting time during check-in. I would like to aopolize for it and ensure you that your observations is taken seriously as it helps us improving our service.

We would be delighted to welcome you once again to the Carnival Palace Hotel and wish you happy holidays!

Romina Schito
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cary, North Carolina
Level Contributor
68 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed December 3, 2012

I really loved this hotel and would be VERY happy to have the chance to stay here again. The only fault I think you could find would be the location is a bit far from the major tourist attractions like Rialto or Piazza San Marco, but there are other benefits to that. I heard the hotel has only been opened since Aug 2012 so that would explain the comments on the condition.

Check-in was easy and quick. Man at the desk was very friendly and offered directions and a map. I didn't know this until my colleague told me, but the last morning I was there, the tide was high and some places were flooded. The hotel loans out rubber boots and unbrellas if you ask them. No charge. They even walked me to the Guglie water bus stop (me wearing the boots because it was flooded) and took the boots back. Great service!

Room was very clean, big, and not just modern, but stylish. Big bed (2 doubles together) with nice sheets and pillows. Not to hard, not too soft. Light switches right next to the bed so you don't have to get out to turn them off. Flat screen TV with a ton of channels in many languages. English, French, German, and Russian for sure. Can't remember if there were more. I was only on the 2nd floor and facing a courtyard so my view wasn't anything exciting, but who stays in the room in Venice? If you want a nice view, just walk anywhere outside. Good desk and fast, free Internet connection. Even the halls had cool LED lighting. I couldn't even tell what all the door lock did, but there were a lot of LEDs on it.

The bathroom was big also and had a color-changing light above the tub/shower. Kind of odd, but fun. Shower pressure and temp was great.

Breakfast was included and had everything I needed and good quality. Good croissants, breads, cereals, fresh fruits (cantaloupe and pineapple plus bananas, oranges, and apples), and maybe some meats and cheeses (I'm vegetarian so I don't pay too much attention). I really liked the croissants with jam inside and asked where they got them and they just gave me some.

Location is very close to the 3 Arches bridge. If you come from the airport, the water bus stops about 3 min. away at Guglie. The walk to Piazza San Marco is about 30 min, but don't let that put you off. Venice is a place you need to walk around. There are lots of restaurants, shops, historic places, etc. on the way. The hotel was very quiet at night. Train station is about 7-10 min. walk?

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarnivalPalace, Assistant Manager at Carnival Palace Hotel, responded to this review, January 2, 2013
Dear Guest

On behalf of the Team of the Carnival Palace Hotel we would like to say Thank You for sharing your experience about your stay with us! We appreciate your time and effort!

We are delighted to read that we met your expectations and that you were able to have a great time with us! Our aim is to provide our guests a high class service and comfortable rooms so that they can enjoy Venice as much as possible!

It's a real pleasure also to know that you enjoyed our breakfast and our authentic location!

We would be delighted to welcome you once again to the Carnival Palace and wish you a very happy new year!

With warm regards

Romina Schito
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed December 3, 2012

The location was good. Reasonably far away from all the tourist traps which is great if you don't mind a bit of a walk to St Marcs etc. The hotel was new so still in very good condition and very clean. A little like a discotheque in the halls and very minimalistic in the rooms - no cupboards to put clothes away just hooks on the wall and no kettle or any tea/coffee making facilities in the room. This was pretty inconvenient as we were travelling with a toddler so making any food for her was difficult. No iron etc either. And honestly for the price you pay at this hotel I would expect a kettle! We stayed in the suite for extra room and it was great that a sliding door separated the bedroom from the sitting area. Breakfasts were pretty awful but staff in the breakfast room were very pleasant. It was pretty hit and miss with reception staff however. We had a cot provided but for an extra charge. Easy to access from the airport via water taxi or shuttle

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarnivalPalace, Assistant Manager at Carnival Palace Hotel, responded to this review, January 2, 2013
Dear Guest

We would like to thank you very much for sharing your experience about your stay at the Carnival Palace! We appreciate your time and effort very much!

We are very happy to read that you enjoyed our spacious Suite as well as our staff's attention. Our aim is to provide our guests a high class service and comfortable rooms so that they can enjoy Venice as much as possible.

Regarding the tea making, I regrest to inform you that we are not allowed to provide any item that can cause fire in our guest rooms (like tea making, irons, etc), by law. Venice's fire regulation is very strict and that's the reason why you didn't find any in the room. Please note that we offer 24/7 room service in order to satisfy all your needs.

It's a pleasure also to know that you enjoyed our authentic location!

We would be delighted to welcome you once again to the Carnival Palace!

Wishing you a happy New Year 2013!

Romina Schito
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
los angeles
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 29, 2012

My brother and I enjoyed our stay here in Venice, close to the train station so its an easy walk no need to grab a water taxi not worth the price!! We didn't have any real issues, the beds aren't the most comfortable and my brother ended up sleeping on the chaise lounge...But over all really enjoyed the hotel and Venice!!

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarnivalPalace, Assistant Manager at Carnival Palace Hotel, responded to this review, December 29, 2012
Dear Guest

We would like to thank you for sharing your experience at the Carnival Palace Hotel! We appreciate very much your time and effort.

It's a pleasure to read that you enjoyed your stay. Our aim is to provide our guests an exclusiv service and comfortable rooms so that they can enjoy Venice as much as possible.

I'm sorry to hear that your brother didn't like our mattress as we bought the best we could find on the market. They are called "Heavenly bed" and are the same used by big hotel chains like Starwood.

If you have any questions or queries, please do not hesitate to contact us at any time.

We would be delighted to have the opportunity of welcoming you once again to the Carnival Palace Hotel!

Wishing you happy holidays

Romina Schito
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Carnival Palace Hotel

Address: Cannaregio 929, 30100 Venice, Italy
Phone Number:
Location: Italy > Veneto > Province of Venice > City of Venice > Venice > Cannaregio
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #50 of 384 Hotels in Venice
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Carnival Palace Hotel 4*
Number of rooms: 67
Official Description (provided by the hotel):
Overlooking the Cannaregio Canal in historic downtown Venice, the Carnival Palace is an exclusive, sophisticated 4-star boutique hotel, tucked away from the hustle and bustle of the city, perfect for those who would love to discover the real Venice. The sophisticated elegance of Carnival Palace Hotel is clear from its captivating and romantic contemporary design, which brings to mind the most elegant and authentic Venetian furnishings. The hotel offers 67 comfortable and spacious rooms, all with their own unique style and charm with views of the garden or the Cannaregio Canal. Run by a young couple of hoteliers with the support of a multilingual staff that will take care of your every need, the hotel is easy to reach from the airport and is just a few steps from public transportation hubs, the train station and Venice parking terminal. ... more   less 
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