On arrival we met an italian member of staff who did not speak english. She told us that we had been moved to another place, which was not in the centre (San Polo district) as advertised. It was about 30 minutes walk, behind Rialto bridge. We weren't happy about it as on our reservation we had Calle De La Fondaria and were moved without our knowledge to a place near Fondamenta Nuove (C. llo Widmann) Yes, we were offered a discount and accepted this, but on our arrival to a new place we found out that we were moved to a kitchen with a washing mashinge still running!! and a double bed put in it. We weren't happy about it but because we stayed one nigth only we didn't want to loose any more time (lost 2 hours for arguments and getting to a new place). The owner of B&B exclusive should advertise two different locations instead of one, cheating people. We met malasian couple who was moved the same as us. What happened , we think that we booked only for one night and after us probably somebody booked for more then one night, so we were moved to a completely different location without any knowledge. We heard that this is a common practice at B&B exclusive and the owner should stop it as it is cheating people.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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thank you for have been in our facility.
Your review is not exact. We have sent an e-mail before your arrival, in which it was written that we had available a room in the main building, if this solution was not to your liking we would have canceled the reservation.
This problem arises when we receive bookings for the same dates from different websites and at the same time (Availability is updated every hour).
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.