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“Beautiful room but compact” 5 of 5 stars
Review of BEST WESTERN Hotel Ala

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BEST WESTERN Hotel Ala
3.0 of 5 Hotel   |   San Marco 2494 | Campo Santa Maria del Giglio, 30124 Venice, Italy (San Marco)   |  
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Ranked #110 of 380 Hotels in Venice
High Wycombe, United Kingdom
Senior Contributor
47 reviews 47 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
31 helpful votes 31 helpful votes
“Beautiful room but compact”
5 of 5 stars Reviewed November 14, 2012

We thoroughly enjoyed our stay in this hotel but everything is a bit compact. The room was excellently furnished and the bed was to die for, but it was a bit of a squeeze getting round it. Breakfast was a normal adequate Continental type buffet with a good choice but there was a bit of a scrum getting it. However I have not marked them down because I realise that space in Venice is at a premium and that this is the norm. Our room had a fine view over the square.
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The staff were extremely obliging. We arrived before check-in and left after check out. They securely stored our luggage for us. The in hotel cocktail bar is pleasant

There was a complimentary bottle of Prosecco when we arrived. Each floor has an ice machine and we were able to replenish the ice bucket when we did not drink it immediately.

We will return!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,133 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (153)
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Perth, Australia
Top Contributor
78 reviews 78 reviews
32 hotel reviews
Reviews in 34 cities Reviews in 34 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed November 13, 2012

Started our Venetian holiday with 3 nights at a very expensive hotel & continued with 3 nights at the Ala. I had stayed here in 2008 & knew its location to be excellent. If you arrive by vaperetto you can get off at S.M. del Giglio & it is a very short walk down a rather narrow alley way to the campo (square) that the Ala sits on. Book purely for this convenience if nothing else!! (which is what I did last time). This time we caught a water taxi (E70!! - min price it seems) from the other hotel to the Ala as i knew they had a water entrance on a very narrow canal. Unfortunately the canal was blocked by many boats so the taxi dropped us opposite the hotel so we had to cart our luggage up and over a bridge & along cobbled streets....exactly what I paid all that money to avoid!!! Oh well.
This time our room was on the 2nd level & accessed via the lift on the ground floor. On exiting the lifts we had to walk up 2 or 3 small steps to get to the level the rooms were on. Previous stay saw us climbing the stair case then down a corrider before entering a lift to take us to our 4th level room. All the rooms vary....a lot!!! Some of this will come down to the price you pay. We booked (& pre paid) for a double deluxe room & requested a canal view. We got our view, but sadly the view out the window was straight into the building opposite & the canal could only be seen by sticking your head out the window & looking down! Not great. We asked to be swapped to a room overlooking the campo. This was much nicer & gave us a feel of more spaciousness.
Breakfast is great....can be crowded as the area where the food is is rather small. Staff in breakfast room were disinterested. Reception staff were mixed....some friendly, others couldn't care less. It is difficult when you don't speak the language, but we always make an effort.
There is a computer & printer that guests can use (in lobby) to print boarding passes. We had internet in our room & it worked well.
The room decor is very old fashioned, but it is probably traditional. Some of the rooms on the website look very glamorous!!! Never seen one of these. The (total) of 3 rooms I've been in are very average. Deluxe rooms are larger (& a fair size), but bathroom still very small.
There is a lovely sitting room on the ground level with wonderful glass chandliers & displays of suits armour & old pistols etc which are very interesting.
The hotel organized a free water taxi to take us to Morano (glass factory). The taxi collected us from the vaporettto stop & we caught a ferry to bring us back. It's worth putting up with the 30 min or so being led around the glass shop (& not buying anything because it is very expensive!!!) just to have the experience of going on the water taxi if you've never been on one! Once you lave the glass factory you are free to wander about Morano & even catch a ferry to the other islands like we did.
If you can get a good deal, this is generally a very well priced hotel (for Venice) & a wonderful location for access & walking (San Marco less than 5 mins on foot).

Footnote: Gondoler ride - there is a group of gondoliers near the Ala; walk straight out the door & down the 'street' opposite. The first brigde you cross will have a little cafe & a restaurant on the other side. The gondoliers there will give you a very fair, fixed price ride. They will show you a map of where you go & you can choose 3 different lenth rides. The longer ride (50 or 60 min) starts in small quiet canals, goes out to the Grand Canal, under the Rialto, back into small canals then under the Bridge of Sighs, out to the Grand Canal, past San Marco & back to the start. Sorry I can't remember the exact cost but my husband thinks it was about E80 (Sept 2012). Much better than we had expected t pay after reading so many reviews of haggling over prices. Very good ride!!! Very romantic thing to do in Venice!!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 12, 2012

I took a risk and booked the Hotel Ala after doing a little research online and my wife and I just felt right at home from the moment we arrived to the moment we left. We booked the Ala for a couple of days prior to a Transatlantic cruise and afterwards we wished we had arrived days earlier.

We had a very comfortable room with a nice bathroom and a window that overlooked the canal. We enjoyed being serenaded by the Gondoliers as they rowed their passengers by below us! The Ala also had an unbelievable buffet breakfast with too many edible options to list here and the breakfast easily kept us going for a full day of exploring Venice. As for the location; it's in the middle of every tourist point of interest that you could want. The staff were amazing and it has it's own dock that is great if you can afford to hire a ''private boat'' that will take you and your luggage right to the hotel.

The Ala also has internet access for free in the lobby and ''Wi-Fi'' in your room for a nominal fee. If you don't like to take risks on where you rest while on vacation, this is your place. It's not cheap, but it's reasonable for the excellent location, the room and the breakfast. By the way it's literally only five minutes walk to ''St.Mark's Square. We will return to Venice and the Ala will be our choice to stay for an extended visit to this beautiful city in the very near future.

Room Tip: Ask for a Superior room with a window overlooking the canal and after your visit you will realize it...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 11, 2012

Convenient location to St. Mark's Sq and the vaporetto stop St. Maria Giglio, this hotel is perfect if you want the feel of Venice without working too hard. The rooms are not huge, but hey...this is Venice! Everything from rooms and bathrooms to the restaurant - is very clean and the staff is very nice and helpful. Don't miss the breakfast - good choice and very tasty!
WIFI in the room it is a good bonus for this hotel!

Room Tip: The bathroom on standard rooms on the second floor are really small!!
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helsinki, Finland
Top Contributor
64 reviews 64 reviews
18 hotel reviews
Reviews in 27 cities Reviews in 27 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed November 8, 2012

Dont reserve a delux room, reserve a standard and than on site check what kind of deluxe room they have. I reserved well in advance, told them we are coming for a romantic weekend and want a deluxe room like in the pictures, but got a lousy standard room, well its a delux room in their opinion. Delux means 2 sqm more, eventhough the room is lousy equipped. We did not get close to the delux standard you see on their webpage. The bathroom " luxury" was a joke.
One of the hotels I am not going back to.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 7, 2012

Did the pensione thing in my 20's. Hotel Ala is perfect if you want the feel of Venice without working too hard. Room on a canal with music floating by. Lovely church bells. Great location. Amazing breakfast. Very comfortable room. Bath Italian small, but no water from shower pouring into the room. Staff a little "Venician" stuff. Rae at bar is wonderful. Smart, funny, better wine than in the restaurants and at a better price. Very pleased. WiFi and computer access.

Room Tip: #427. View of canal.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed November 5, 2012

I had noted this hotel on another Venice trip year's ago. Because of it's very convenient location to St. Mark's Sq and the vaporetto stop St. Maria Giglio, I made a mental note to think about booking the next time in Venice. Well, that next time was early Sept 2012. I was surprised there was no elevator--so I had to haul my 2 suitcases up a flight of stairs. The room looked serviceable, but there turned out to be some major flaws:
1) The beds and pillows are foam. With all the up & down walking over the bridges of Venice, a good matress is essential for the back. Asprin came in handy for relieving that middle-of-the night back ache.
2) In my room, the medicine chest was placed directly in front of the loo in this very narrow bathroom. Can you picture what happened? I hit my head. The cut was deep and small, at my hair line. I did not complain at the time, since I found the front desk staff to be fairly disengaged.
3) The inroom hair dryer barely had heat or blowing power. I asked the front desk if they had any loaners and they said, "no, they were concerned about electrical safety."

I was traveling solo as a woman on this trip, so I would end my night at the bar attached to the hotel. That was lovely. Friendly service. Relaxing. Good wifi. A great way to download after a day of walking.

  • Stayed September 2012, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Hotel Ala

Address: San Marco 2494 | Campo Santa Maria del Giglio, 30124 Venice, Italy
Phone Number:
Location: Italy > Veneto > Province of Venice > City of Venice > Venice > San Marco
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#37 Business Hotel in Venice
#88 Family Hotel in Venice
#89 Romantic Hotel in Venice
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Hotel Ala 3*
Number of rooms: 84
Official Description (provided by the hotel):
Old noble home, in the real heart of Venice, just few steps from St. Mark's Square, easily reachable by public service line 1 (dock S. Maria del Giglio at 50 meters) and direct access for taxi-boat and gondolas. Tarnowska's American Bar with wine/cheese tasting. Wi-Fi connection. ... more   less 
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Also Known As:
Ala Hotel Venice
Best Western Venice
Hotel Ala Venice

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