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“Paid for a luxury room - got a standard” 3 of 5 stars
Review of BEST WESTERN Hotel Ala

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BEST WESTERN Hotel Ala
3.0 of 5 Hotel   |   San Marco 2494 | Campo Santa Maria del Giglio, 30124 Venice, Italy (San Marco)   |  
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Ranked #114 of 382 hotels in Venice
Helsinki, Finland
Top Contributor
60 reviews 60 reviews
18 hotel reviews
Reviews in 27 cities Reviews in 27 cities
21 helpful votes 21 helpful votes
“Paid for a luxury room - got a standard”
3 of 5 stars Reviewed November 8, 2012

Dont reserve a delux room, reserve a standard and than on site check what kind of deluxe room they have. I reserved well in advance, told them we are coming for a romantic weekend and want a deluxe room like in the pictures, but got a lousy standard room, well its a delux room in their opinion. Delux means 2 sqm more, eventhough the room is lousy equipped. We did not get close to the delux standard you see on their webpage. The bathroom " luxury" was a joke.
One of the hotels I am not going back to.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,102 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
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Nashville, Tennessee
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 7, 2012

Did the pensione thing in my 20's. Hotel Ala is perfect if you want the feel of Venice without working too hard. Room on a canal with music floating by. Lovely church bells. Great location. Amazing breakfast. Very comfortable room. Bath Italian small, but no water from shower pouring into the room. Staff a little "Venician" stuff. Rae at bar is wonderful. Smart, funny, better wine than in the restaurants and at a better price. Very pleased. WiFi and computer access.

Room Tip: #427. View of canal.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Dallas, Texas
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed November 5, 2012

I had noted this hotel on another Venice trip year's ago. Because of it's very convenient location to St. Mark's Sq and the vaporetto stop St. Maria Giglio, I made a mental note to think about booking the next time in Venice. Well, that next time was early Sept 2012. I was surprised there was no elevator--so I had to haul my 2 suitcases up a flight of stairs. The room looked serviceable, but there turned out to be some major flaws:
1) The beds and pillows are foam. With all the up & down walking over the bridges of Venice, a good matress is essential for the back. Asprin came in handy for relieving that middle-of-the night back ache.
2) In my room, the medicine chest was placed directly in front of the loo in this very narrow bathroom. Can you picture what happened? I hit my head. The cut was deep and small, at my hair line. I did not complain at the time, since I found the front desk staff to be fairly disengaged.
3) The inroom hair dryer barely had heat or blowing power. I asked the front desk if they had any loaners and they said, "no, they were concerned about electrical safety."

I was traveling solo as a woman on this trip, so I would end my night at the bar attached to the hotel. That was lovely. Friendly service. Relaxing. Good wifi. A great way to download after a day of walking.

  • Stayed September 2012, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Houston, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 4, 2012

Perfect location, only a short walk from water taxi drop-off. A 10 min walk, to San Marco Square with many sidewalk cafes and shops along the way. Our room was on the canal and we enjoyed the evening parade of gondolas and being serenaded by the vocalists. Comfortable beds and lovely linens. Modernized bathrooms equipped with hairdryers. The breakfast buffet is outstanding. Housekeeping did a very nice job. The front desk will arrange your return water taxi service to the airport. We will definitely return to Hotel Ala.

Room Tip: One section of the hotel was equipped with an elevator... We wish we had known that prior to arrival...
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Gibraltar
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 4, 2012

Picked this hotel for its location, and ratings, however the rooms we got let it down. Asked for triples and got a small dark and dingy double with a small sofa bed, not very comfortable for my 17 year old son! Also requested for rooms with views and got rooms facing a massive building in a very dark and busy alley way, you could not even see daylight. The ally is very busy, in the morning it is used by locals to reach the near by vaporetto stop and hotel staff have the service entrance so you can imagine how many people and doors slams you can hear in the early hours of the morning! Shame cause there is no car noise in Venice but this spoilt it!

Room Tip: Reject rooms facing the alley!
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Newport News, Virginia, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 1, 2012

This hotel has the best of both worlds: modern amenities coupled with the granduer of Venice's august past. It is clean, comfortable, and has some rooms with access to canals--there is nothing better than hearing a gondola singer and getting to watch the boat go by. The staff is highly professional yet friendly and helpful. The location is great--just a short walk to Saint Mark's square, with lots of shops and lunch spots along the way. The included breakfast was more than ample and nicely served. The "American" bar on the first floor made for some very comfortable and enjoyable evenings. Venice is a magical place, and the Hotel Ala has everything the modern travelor could want or need for a simply wonderful stay in Venice.

Room Tip: If you can, get a room with a canal view. You won't regret it!
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 27, 2012

A five night break in October. Hotel Ala provided everything we wanted - friendly, courteous and helpful staff, room cleaned every time we left it, excellent breakfast with good service and a great location which was easy to find with vaperetto linea 1 almost on the doorstep.
We had a room overlooking the canal and were frequently serenaded by passing gondoliers. The Hotel was very clean and comfortable.
The breakfast staff seemed surprised when we said good morning and thank you - come on visitors - speak to people as you go it makes everyone's experience more enjoyable - even yours.
A very enjoyable stay.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about BEST WESTERN Hotel Ala

Address: San Marco 2494 | Campo Santa Maria del Giglio, 30124 Venice, Italy
Phone Number:
Location: Italy > Veneto > Province of Venice > City of Venice > Venice > San Marco
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Restaurant Room Service Suites Wheelchair access
Hotel Style:
#35 Business Hotel in Venice
#93 Family Hotel in Venice
#100 Romantic Hotel in Venice
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Hotel Ala 3*
Official Description (provided by the hotel):
Old noble home, in the real heart of Venice, just few steps from St. Mark's Square, easily reachable by public service line 1 (dock S. Maria del Giglio at 50 meters) and direct access for taxi-boat and gondolas. Tarnowska's American Bar with wine/cheese tasting. Wi-Fi connection. ... more   less 
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Also Known As:
Ala Hotel Venice
Best Western Venice
Hotel Ala Venice

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