I visited Venice for the first time for the Venice Bienalle. I understood prices would be higher during this time period but I still expected a modicum of value for money. I paid >400 euros a night for a tiny room with no light (a small high closed off window), a single bed, terrible breakfast (congealed eggs day after day and hard apples and oranges when there were fresh berries in the market), unreliable internet access and surly staff.
The location is wonderful. The female staff were kind and tried their best. The male front desk staff were most unhelpful, particularly the fellow who works the night shift who never smiles and has very poor people skills. A big problem was that the internet would go down repeatedly when one was trying to compose a message and so I had to have the staff's help. I was made to feel like I was bothering them. This is a service industry and the front-line staff need education on how to make customers feel comfortable. This hotel was probably one of my worst experiences in over 30 years of traveling the world. I would not recommend it.
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- Also Known As:
- Marconi Hotel Venice