We stayed at Locanda Silva in October 2013 for 2 nights. We chose it because it is a short walk from the water bus stop San Zaccaria without any bridges to haul our heavy luggage over. We were traveling for almost 2 months, so our luggage was very heavy. So when we arrived and saw that there were many stairs just to get to the lobby and then more beyond them, we were concerned. But the staff came right out and took our heavy luggage to our rooms. They did the same on our departure. And our room was very nice with a computer and sitting area right outside our door. The breakfast was good and served in a nice breakfast room. Upon checkout there was a mix up with the payment which was our error. Our credit card had charged us but paid another hotel. They gave us the time to sort this out with our credit card company as we showed that the amount had been paid and they waited until we returned home which was another 6 weeks before they received the payment they were due. To me that kind of understanding is not usual in today's world. Sandra and her staff not only earned my loyalty but also gave us a wonderful warm feeling for visiting the lovely people of Venice and Italy again. We felt like we were valued on a personal level and trusted. It doesn't get better then that.
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- Also Known As:
- Locanda Silva Hotel Venice