We were excited about arriving in Venice and our stay in Albergo Basilea, but unfortunately we would not recommend this hotel to anyone after our two night experience.
We arrived early in the morning and although we didn't expect our room to be ready, the man on the desk appeared annoyed by our arrival and that it was hassle to store our luggage or give us a map so we might find our way to the centre of Venice.
We found the man on reception (the three morning shifts) extremely rude and uncooperative. He was extremely dismissive when I tried to address the issues we experienced on our stay, with a total blasé attitude to our less than satisfactory experience. It's fair to say that he is lacking any kind of people skills. (unfortunately I did not get his name but he was middle-aged with short grey hair and some facial hair).
There was only one plug socket in our room and it was broken! So our phones and cameras had to be charged down at reception with the helpfulness of the lady on the evening shift of our first night. I told her about the plug situation and she wrote it down, but unfortunately upon checking out two days later, nothing had been done to sort the problem!
We bought wifi for €5 for 60minutes which is very dear and then it would only work in the lobby area; not in our room! The breakfast was very basic-only one type of cereal, pastries, no OJ, no fruit, and once the food ran out it wasn't replenished as it should be until the end of service.
We had to ask for the TV remote and then it still wouldn't work. And there was only one bedside light, which also was not working!
Overall, an extremely disappointing stay in this hotel.
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- Also Known As:
- Basilea Hotel Venice