Having read previous reviews, it's safe to say that I wasn't expecting the Ritz but we were on a budget and felt that it surely couldn't be that bad...
Unfortunately, we were wrong. It was that bad.
We arrived and were welcomed by very polite staff into a lobby which looked fairly promising. The hotel is in a brilliant location, moments away from Zattere vaperetto stop and overlooking a lovely waterway with traditional buildings lining the street. It's very close to the Peggy Guggenheim museum and the walk to the bridge at the Academy of Arts is less than a 10 minute walk. There's also lots of lovely places to eat and drink close by and the waterside views are nothing short of stunning.
Back to the hotel, we have our keys and are given directions to our room - I can only assume you're not shown to your room by the staff as they know to expect a complaint. Our room was on the 2nd floor (room 58) and upon entering the room, the first thing we noticed was the cold. It was the end of Nov (2013) and very cold in Venice. The heating was not turned on and the windows were wide open.
There was no carpet on the floor - simply a concrete floor which accentuated the coldness of the room and was pretty hostile. The lighting was broken and the lampshades had come away from the wall and were literally hanging on by a thread. The only good point was that the bed had clean sheets and was fairly comfortable. I didn't dare to do as other reviewers have and check the quality of the mattress underneath!
The absolute worst feature of our room, however was the bathroom. The least of our problems was the fact we had no hot water. The bath was cracked, dirty and made out of a strange material which was peeling away under our feet. The tiles were all chipped, cracked and dirty. The toilet constantly made a sound of running water which was annoying when trying to sleep but the worst was the fact that our sink was not plumbed in. You would run the tap and the water would just fall right out of the plug hole underneath. We had to use the bin to catch the water from hand washing and teeth brushing and flush it down the loo. Not exactly ideal and made us feel as though we would rather use the bath tub as a sink instead.
Naturally, we complained to the manager and were assured we would be moved. We asked daily and were assured it would be done but every day after coming back from a day out, we were told we were unable to be moved and the cycle of complaining - showing the staff our room - being assured we'd be moved tomorrow - not being moved - complaining - would start again.
If you are happy to stay in a building which is only really fit for demolition, you'll be OK here. However, if you want to feel remotely comfortable, well looked after, clean and welcome - do not stay at this hotel.
I couldn't recommend our room - 58
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.