This hotel is not quaint or adequate or in any other way up to standard. It happens to be situated metres from St. Mark's Square which is its biggest advantage. It also has free Wifi, which is also a plus. Other than, it has nothing.
My room was as big as a bird cage. The bathroom was more spacious but the flow of water from the shower head was barely enough for mouse to bathe with. I complained about this and the next day the water flow had increased by a couple of drops. A joke. Except it wasn't funny in the niddle of freezing April. As for the breakfast - of course its free. To charge for that would've been a travesty of the term hospitality industry. The room had a safety box which did not work. I complained about that too (twice) and despite some earnest and concerned note-taking by the concierge nothing was done.
In fact the concierge staff give you the distinct impression that they'd rather not be bothered by something as annoying and inconsequential as customers. This is not the type of place that works on its customer service. It will always be full because of its location and they know this of course, so they don't have to make a special effort. Are they rude and obnoxious? No. But they're not particularly helpful or nice. To be fair there was one staff on duty late at night who was nice and personable but he was the exception.
Another point to mention is the cleanliness. It is not as clean as many would suggest here. It's ok if you don't look around too closely.
So you may ask, why did I choose this place? I planned my Venice trip at the last minute and it was Easter so the entire city was booked-up. Casanova was a last desperate resort.
- Also Known As:
- Casanova Hotel Venice
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