Had trouble with the booking. Booked through Agoda. Got receipt and thought all was good. 5 minutes later had an email from Hotel Bernardi to confirm and pay for room. As I had just completed all of that I did not respond and phoned Agoda who advised me to ignore it as my booking was confirmed and made with them using my AMEX card.. Consider it a scam.
Arrived in Venice and phoned to get directions to the Hotel. Told I didn't have a room as no response from me. Wow! A first time - this has never happened before. Anyway, told to arrive at reception to see what could be done. Taken around to the Annexe (a separate building) where the room was adequate with a nice bathroom and outlook.
Next morning I found out that the owner accepts bookings using AMEX and then contacts people directly so it appears that something is going on behind the scenes. This was very odd and not very professional. Naturally, I paid in cash for the booking next morning and after I checked that my card had not been debited..
Breakfast was not included so I cannot comment on it.
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- Also Known As:
- Bernardi Semenzato Hotel
- Bernardi Semenzato Venice