We booked this 4 star (not) hotel with our travel agent months before leaving on our 3 week Italian experience with Venice being the last stop and our way of finishing our trip on a high. After reading several reviews we thought it would be ok but I was a little worried when I read reviews from people who had stayed in rooms in the annex. The front desk staff were abrupt and rude and yes our room was in the annex. When we entered the room I had to open a window and stick my head out as the air quality in the stuffy room was terrible and I struggled to breath in the mold infested room. The bed was like sleeping on concrete and we both hardly slept that night. We made our way to breakfast looking to refresh ourselves after a terrible night, well the last straw was when we had to get our morning coffee by a machine. Trust me this was not the normal situation in Italy. After seeing the people at the front desk and explaining the situation we were told that they could do nothing to help us. We made the decision to not ruin our wonderful holiday by staying in such an un healthy environment so found an alternative hotel and wow what a contrast, best experience of the trip. Santa Marin staff at front desk promised to refund 2 of the 4 nights that we had booked with them but now back in Australia our travel agent tells us that Santa Marina claim they never agreed to give us a refund. While it would be good to get some of our funds returned the decision to move to another hotel was the best decision we made. I am only glad that it was at the end of our trip or else I would probably have thought this is how it is, but fom traveling through Italy we knew that the poor standard of staff and facilities at this hotel are not a tue reflection of accomodation in this wonderful country.

Except for the late night staff and the house keeping the rest of the staff is very rude!!
Hotel is located at a very busy square so it's better to get a room facing the back. Shower is too small and leaks everywhere. Make sure you don't get room 114, it is no bigger than a full size bed and not more than 18 inches around. Bed is too hard and pillows harder!

We arrived at Marco Polo Airport Oct 12, 2012 around 5pm and stayed 3 nights. We opted for a private water taxi to take us to the hotel (70 euro if you book thru hotel). We didn't take a Vaporetto because we had a lot of luggage and didn't want to wait and stop at everyone else's hotel - it would take twice as long. We were delighted to find the hotel so charming and inviting. Our room was spacious and very clean, and the bathroom was large and immaculate. Our room overlooked a lovely courtyard away from the hustle and bustle. We were within close proximity to everything on the island. Breakfast was fine - everything was fresh, and it's a typical european style breakfast with a nice ambience. We found the concierge to be quite helpful and friendly. We'd stay here again. However, if you are taking a train to Venice, this hotel is about a 40 minute walk from the station, so you should either stay in a hotel near the station because there are no taxis or buses, and walking in Venice on cobblestone along with lots of steps and bridges makes it almost impossible to wheel your luggage, or take a private water taxi which you can get right outside the train station.

We checked the reviews on trip advisor before booking. The hotel was more than our expectations. We went for 1 night and we truly loved our rooms they were in French furniture and very modern bathrooms with clean amenities.
The location was close to both Rialto bridge and San Marco square. The staff was okay and some of them were helpful. Definitely recommended for other visitors and the price was great too. Less than 100$ a night.
The rooms were spacious compared to other hotels and European style.