We booked this 4 star (not) hotel with our travel agent months before leaving on our 3 week Italian experience with Venice being the last stop and our way of finishing our trip on a high. After reading several reviews we thought it would be ok but I was a little worried when I read reviews from people who had stayed in rooms in the annex. The front desk staff were abrupt and rude and yes our room was in the annex. When we entered the room I had to open a window and stick my head out as the air quality in the stuffy room was terrible and I struggled to breath in the mold infested room. The bed was like sleeping on concrete and we both hardly slept that night. We made our way to breakfast looking to refresh ourselves after a terrible night, well the last straw was when we had to get our morning coffee by a machine. Trust me this was not the normal situation in Italy. After seeing the people at the front desk and explaining the situation we were told that they could do nothing to help us. We made the decision to not ruin our wonderful holiday by staying in such an un healthy environment so found an alternative hotel and wow what a contrast, best experience of the trip. Santa Marin staff at front desk promised to refund 2 of the 4 nights that we had booked with them but now back in Australia our travel agent tells us that Santa Marina claim they never agreed to give us a refund. While it would be good to get some of our funds returned the decision to move to another hotel was the best decision we made. I am only glad that it was at the end of our trip or else I would probably have thought this is how it is, but fom traveling through Italy we knew that the poor standard of staff and facilities at this hotel are not a tue reflection of accomodation in this wonderful country.
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- Also Known As:
- Hotel Santa Marina