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“We were lucky for not being sent to the annex” 4 of 5 stars
Review of Santa Marina Hotel

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Santa Marina Hotel
4.0 of 5 Hotel   |   Castello 6068 | Campo Santa Marina, 30122 Venice, Italy   |  
Hotel amenities
Ranked #191 of 381 Hotels in Venice
Buenos Aires, Argentina
Top Contributor
88 reviews 88 reviews
10 hotel reviews
Reviews in 22 cities Reviews in 22 cities
35 helpful votes 35 helpful votes
“We were lucky for not being sent to the annex”
4 of 5 stars Reviewed October 23, 2012 via mobile

All employees are respectful and very kind. We were welcomed by a receptionist who made a brief account of the main attractions.
Comfortable room with a view and an independent access if you want privacy. The street might get noise at times but it didn't bother that much.
Prices at the bar are reasonable (3 euro a coffee)
When booking ask for a room in the main building, follow my advice.
Good location, in the middle of Rialto and Piazza San Marco.

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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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494 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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San Diego, California, United States
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 21, 2012

We recently returned from 2 weeks in Italy. The start of our vacation was Venice and this was our hotel selection. I nearly cried thinking this was going to be how all our hotels in Italy would turn out. To start with, the hotel is not near the boat station and it's very difficult to find, so we were lugging our suitcases through the narrow streets and were lost for about an hour. Then, the people at the front desk were incredibly rude the entire duration of the stay. Last, we got to our hotel room and I literally thought it was a joke or some kind of mistake. We were in "501", which I now see previous people have complained about, but I was of the belief "it won't happen to me..". Well it did and it was terrible. You pay for a normal room and then you get stuck here. The room is right past the kitchen and you hear them clanging plates 24 hours a day. There's not a normal shower and your bedroom window looks out onto the courtyard where guests are eating breakfast, so you can never open the curtains. Further, there must be dust mites or something in the room as I developed severe allergies which made the vacation unpleasant. And the armoire in the room smelled absolutely terrible. I would not recommend this hotel to anyone - terrible value and incredibly disappointing for a 4-star hotel.

  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
madrid
Senior Contributor
39 reviews 39 reviews
20 hotel reviews
Reviews in 27 cities Reviews in 27 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed October 14, 2012

We stayed 2 nights in this hotel and although maybe from outside it doesn't look great (perhpas like the majority of buildings in Venice!) the inside is beautiful. The staff were very friendly and proved competent [when we complained of noise of our neighbours (over us) and solved the problem in 2 minutes]. The rooms were very modern and the bathrooms excellent and beds very comfy.
The situation is also a plus being 6 minutes walk from Rialto bridge - if you don't get lost!
Breakfast was fabulous: hot and cold and no shortage.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bangalore, India
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed October 10, 2012

After looking through the website,we made the booking at Santa marina. To reach that place from the train station was an experience by itself that too lugging all the luggage and climbing the steps and small lanes !! we were literally in tears by the time we got there ! The rooms are spread out in the same vicinity...and its more like a small cottage/ penthouse with wooden floors. The main bedroom and living is on the first floor of the cottage and there is a small sit out area once you enter the room. Funny part is the light is automatically adjusted to be ON for 3 mins. Later we need to manually turn it on ! The bedroom and the living on the top floor is pretty spacey and comfortable. Well, the breakfast is served in the same building as the reception. The spread of the breakfast buffet is just not good. Hardly any varieties....also, wi fi doesnt work in the cottages/ rooms ! one needs to be in the reception/ bar area for the same ! The front office people seem to be more keen on the check out than the check in !! i had to literally request them for half and hour extension before check out ! You can get a private water taxi to the railway station but the cost is Euro 70 onwards! Lots of improvements needs to be done to get this more going for the highly priced rooms to be worth a stay !

Room Tip: Nothing specific in here...
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Seattle, Washington
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 9, 2012

Since literally everyone who worked at the hotel when we were there was rude, or seemed put-out when they had to help us, we joked that they must have some kind of "be rude to customers" training! It was unbelievable! On top of that we got stuck in a tiny little nondescript room away from the main hotel, so we never got a chance to see what the regular rooms looked like. I would definitely not return - mainly because of the awful service.

Room Tip: Our best advice is not to get a room at this hotel!
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  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Leicester
Top Contributor
68 reviews 68 reviews
13 hotel reviews
Reviews in 27 cities Reviews in 27 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed September 19, 2012

I went to Venice during the carnival season in February. The hotel was typical of the area, a lot of steps to get to the room negotiating a lot of different levels but it was well worth it. Looking out of the windows along canals. The gondalas in the evening used to sail by the windows with the gondaleir singing love songs very romantic. The hotel was clean and welcoming, the breakfast was good as was the service.

Room Tip: The hotel is situated in the centre of the island so convenient for both sides.
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  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 18, 2012

After walking from Rialto water taxi stop we had a slight problem finding the hotel, when we finally found it what a great suprise. When checking in staff were friendly and supplied great information about the island. Room was clean and tidy, breakfast large and extensive. Great position to walk to all the sights. Overall a great way to start our holiday, I will be recommending this hotel to friends.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Santa Marina Hotel

Address: Castello 6068 | Campo Santa Marina, 30122 Venice, Italy
Location: Italy > Veneto > Province of Venice > City of Venice > Venice
Amenities:
Bar / Lounge Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites
Hotel Style:
#77 Luxury Hotel in Venice
Price Range (Based on Average Rates): $
Hotel Class:4 star — Santa Marina Hotel 4*
Number of rooms: 40
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Also Known As:
Hotel Santa Marina

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