Where do I even start?! We arrived at the hotel, and were impressed with the location. And that's where the positives end. We got to the room and only one of the power points was working. We informed the front desk and they sent a man up to the room that confirmed that indeed they don't work but he is not an electrician therefore couldn't fix it. The next day we asked at the front desk and were told that the hotel knew the power points were not working the day before we checked into the room, but did nothing. We were then told that as it was the weekend there was nothing that could be done. We asked to speak to a manager but were told we were unable to. The next day we asked again to speak to the manager, we were told no but were offered a room change, we declined this as we were travelling for 6 weeks and the reason we had 4 nights in Venice was so we did not have to continuously pack and unpack our suitcases, plus we had done a large amount of washing, hanging throughout the small room. The next day was Monday and we asked to speak to management again, the girl at the front desk told us she would speak to the manager for us, regarding a partial refund. When we got back to the hotel we discovered that an electrician had been in our room, had moved all our belonging and had been on our beds. We spoke to the 3 very rude men at the front desk who told us it was not possible to talk to management or to have a refund. For half an hour they interrupted me non stop, yelled and even walked away while I was talking to them. They finally called the manager, but would not let me speak to him, however, little did they know that I spoke Italian and understood what they were saying about me. "Liars, stupid, crazy" just to give you an example. I tried to basically explain that we paid a large amount of money for a functioning room, which we did not receive, but alas, the men pretended to not understand and walked off laughing. NEVER in my life have I had to deal with such difficult, revolting people in my life and I am an emergency nurse! I was absolutely disgusted with the way we were treated in this hotel. AVOID AT ALL COSTS.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.