We were at the Gritti from November 22nd to November 25th 2013.
The hotel interior and exterior is beautiful. The facilities are what you expect in a hotel of this standard. The staff are wonderful and go out of their way to make your stay memorable.
The breakfast buffet as well as a la carte menu is appropriate for the class of hotel, and again, the staff will try and accommodate any requests.
We were a little bit disappointed by the Restaurant Club Del Dodge the first night we ate there. The atmosphere was fantastic but the food was not exceptional. At the end of the second course, the waiter asked if we enjoyed the meal and my husband made a very, very light comment that the steak was not really good, it felt like it had been boiled. Our plates were cleared and we decided to call it a night and requested the bill. We were surprised to see that the steak had been removed from the bill.
The next day we were informed that the Manager wanted to meet with us. We met with the hotel manager, and he mentioned that he had heard that we were not satisfied with the steak and invited us to a complimentary dinner at the Club Del Dodge again.
The second time around the food was exceptional, strongly recommend the truffle menu, especially the linguine. We had a lovely evening.
We found it incredible that light feedback on the steak went back all the way to the Manager, a sign of exceptional service and customer service.
We have stayed at the Bauer Palace before, and whilst it was fantastic, the Gritti offers a more personalised and unique service. We will most certainly return and would not hesitate in recommending the Gritti.
- Official Description (provided by the hotel):
- The Gritti Palace, a Luxury Collection Hotel, reopened its doors in 2013 after a significant and handcrafted restoration which has brought the historical palace back to its original grandeur, and introduced new avenues for pleasure and relaxation including The Gritti Epicurean School and the Blu Mediterraneo Spa. A place of exceptional art and elegance, The Gritti Palace is a refined version of its iconic self, where heritage and culture blend with renewed Venetian style. ... more less
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- Also Known As:
- Gritti Palace Hotel
- Gritti Palace Venice