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“Exceptional service” 5 of 5 stars
Review of The Gritti Palace

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The Gritti Palace
5.0 of 5 Hotel   |   Campo Santa Maria del Giglio 2467, 30124 Venice, Italy   |  
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Ranked #4 of 383 Hotels in Venice
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
24 helpful votes 24 helpful votes
“Exceptional service”
5 of 5 stars Reviewed November 27, 2013

We were at the Gritti from November 22nd to November 25th 2013.

The hotel interior and exterior is beautiful. The facilities are what you expect in a hotel of this standard. The staff are wonderful and go out of their way to make your stay memorable.

The breakfast buffet as well as a la carte menu is appropriate for the class of hotel, and again, the staff will try and accommodate any requests.

We were a little bit disappointed by the Restaurant Club Del Dodge the first night we ate there. The atmosphere was fantastic but the food was not exceptional. At the end of the second course, the waiter asked if we enjoyed the meal and my husband made a very, very light comment that the steak was not really good, it felt like it had been boiled. Our plates were cleared and we decided to call it a night and requested the bill. We were surprised to see that the steak had been removed from the bill.

The next day we were informed that the Manager wanted to meet with us. We met with the hotel manager, and he mentioned that he had heard that we were not satisfied with the steak and invited us to a complimentary dinner at the Club Del Dodge again.

The second time around the food was exceptional, strongly recommend the truffle menu, especially the linguine. We had a lovely evening.

We found it incredible that light feedback on the steak went back all the way to the Manager, a sign of exceptional service and customer service.

We have stayed at the Bauer Palace before, and whilst it was fantastic, the Gritti offers a more personalised and unique service. We will most certainly return and would not hesitate in recommending the Gritti.

Room Tip: All rooms are nice and are very sound proof.
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecOffice-HtlGritti, General Manager at The Gritti Palace, responded to this review, November 29, 2013
Dear Guest,

We constantly strive to achieve service excellence and your appreciative comments are what we would like to hear from every Guest. We are sorry of the mishap occurred on your first dining at our Club del Doge and are very grateful to you for having trustfully given us the opportunity to make you change your mind on our restaurant.

Thank you for taking the time to post your rewarding feedback and for suggesting the Gritti to other esteemed future guests.

Our caring team will do its utmost to render you an even more personalized service upon your return. We look forward to it!

Best regards,

Paolo Lorenzoni
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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377 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
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English first
Key West, Florida
Senior Contributor
46 reviews 46 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 22, 2013

4 nights at the Gritti and loved every minute of our stay. The lobby, bar, patios, and restaurant all stunningly beautiful and the views of the grand canal as you have coffee or tea on the patio is truly priceless experience. We were upgraded to a lovely suite one of the nicest we stayed in all of Italy. The bathroom and walk-in closet was simply over the top amazing. I think we photographed the entire place just for wanting to share the memories with friends and family. The front desk staff, concierge, bellman, waitstaff, bartender, everyone we had the pleasure speaking to was fantastic. The negative - honestly really? If someone finds negative with the Gritti they have issues... If there was a negative it was 4 nights felt like 1! We wish we would have been able to add 1 or 2 more nights to really take it all in. I could write a book on why we loved this resort - don't over think it - just book it...

Room Tip: we noticed a room just outside the elevators and could help feeling sorry for the person that had to...
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 21, 2013

This is a wonderful hotel with beautiful public spaces and luxurious rooms. It's big enough to offer all the facilities you will ever need but small enough to feel friendly and cosy. All staff members are unerringly helpful and charming. Highlights are the wonderful bar and the very civilised breakfasts. We spent four nights here and enjoyed it immensely.

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed November 19, 2013

Superb location right on the Grand canal and opposite the much Canaletto painted Salute church or to give it its correct name 'Basilica di Santa Maria della Salute'. The hotel has a floating pontoon dining area from where you can watch the water traffic go by. Water taxi's will deliver you to the door. Every time I am in Venice I make a point of dining there, lovely meal Rose champagne and a bill to match, what the heck though it's worth it for the view and the atmosphere. Around the corner is Harry's bar. You have to go around the back of the hotel and back to the canal to get to it. The hotel I believe has been updated since I last stayed in it. aircon would be a big plus at certain times of the year.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 18, 2013

The Gritti is stunningly beautiful and the staff very gracious and accommodating. We were upgraded as Starwood Preferred members, our room was exquisite and included a complementary bottle of wine and chocolates to welcome us. Perfect location and the place to celebrate life's big moments.

Stayed November 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Broxbourne, United Kingdom
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed November 17, 2013 via mobile

My partner and I stayed at the gritti palace as a surprise for my 21st birthday. We had the most perfect stay. Arriving to the hotels entrance on the canal in a water taxi was an experience in itself. We were greeted by truly amazing staff who couldn't have done more to help us throughout our whole stay. Our room was stunning!! Acqua di Parma toiletries in the room were a lovely extra. Location is perfect, a short walk from st marks square and Rialto, on the canal and designer shops around the corner. We had dinner in the hotels restaurant, I am not a lover of fine dining but they did everything they could to accommodate my fussy eating habits. Food was delicious and service was out of this world. Plenty of choice for breakfast in the mornings. We enjoyed sitting on the terrace having a drink late afternoon after exploring Venice, and also in the evenings after dinner, beautiful settings and very tasty cocktails. During our stay we also had a treatment in the spa, spa staff very professional and so friendly! Everything was perfect.

If we ever return to Venice, which I, sure we will. I wouldn't stay anywhere but the Gritti Palace!

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scotland
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed November 14, 2013

We stayed in the G.P nine years ago and quite frankly it was great but needed a face lift. Now, nine years later the newly refurbished palace is stunning.
Situated on the grand canal is this beautiful hotel.
Breakfast is superb, service is excellent and the decor is simply out of this world.
Upon arrival there is champagne in your room, aqua de Parma toilettries and robes/slippers to wear after a long journey or walk round the island.
This Hotel is immaculately clean and in a prime location for tourists. Situated ten minutes walk, if that, from st marks square.
We found the drinks in the hotel bar quite pricey but if you know this before you go you won't get a shock! The bar is a must as the decor is very Italian and the hot chocolate is delicious!
Go to Venice and stay in the gritti you won't be disappointed by either.

Room Tip: Ask for a room with a balcony looking onto the grand canal. There is only a handful of rooms that ha...
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecOffice-HtlGritti, General Manager at The Gritti Palace, responded to this review, November 29, 2013
Dear Guest,

First of all we wish to thank you for your loyalty and for having disclosed both of your experiences.

We are delighted to read that you have always considered The Gritti Palace a great place, now enhanced by the “out of this world” décor and preservative restoration, which has retained its past charm and atmosphere, however adding all up-to-date comforts. It gives us particularly pleasure to know that your renewed stay lived up to your expectations.

Thank you for recommending our hotel to other discerning travelers and luxury lovers.

We hope that we will have the honor of welcoming you back soon.

Best regards,

Paolo Lorenzoni
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Gritti Palace

Address: Campo Santa Maria del Giglio 2467, 30124 Venice, Italy
Phone Number:
Location: Italy > Veneto > Province of Venice > City of Venice > Venice
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Spa Hotel in Venice
#3 Romantic Hotel in Venice
#4 Luxury Hotel in Venice
#14 Business Hotel in Venice
#17 Family Hotel in Venice
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Gritti Palace 5*
Number of rooms: 82
Official Description (provided by the hotel):
The Gritti Palace, a Luxury Collection Hotel, reopened its doors in 2013 after a significant and handcrafted restoration which has brought the historical palace back to its original grandeur, and introduced new avenues for pleasure and relaxation including The Gritti Epicurean School and the Blu Mediterraneo Spa. A place of exceptional art and elegance, The Gritti Palace is a refined version of its iconic self, where heritage and culture blend with renewed Venetian style. ... more   less 
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Also Known As:
Gritti Palace Hotel
Gritti Palace Venice

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