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Hotel Capri: Traveler Reviews


Hotel Capri
Hotel class 3 of 5
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Santa Croce 595 / A | Corte dei Bergamaschi, Venice 30135, Italy
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Traveler Reviews

85% Recommend
4.0 of 5 stars 50 reviews
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[ Date ] [ Rating ]
Loved The Capri

Hotel Capri

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5 of 5 stars
Gary05 1 contribution
England
Aug 25, 2008 | Trip type: Couples

The Capri has a wonderful position only minutes walk from the bus or train stations and the main water bus terminal on the Grand Canal. The service offered to my wife and I was exceptional, the room was very clean with the added bonus of a balcony overlooking the dome of the San Simeone Piccolo church. We booked the hotel as a package on the easyjet web site and the overall value for money was second to none. The breakfast was first class and the timings of 7-10 am are very convenient for either an early or late start to the day. The advice offered on the main desk when you arrive is well worth listening to and we would also recommend the 72 hour bus pass as this gives you unlimited access to all of Venice including the lagoon islands. In conclusion The Capri and all members of the staff looked after us in a professional and caring manner and when we return to Venice (4 days was not enough) we will not hesitate to book this friendly hotel again.

Carole & Gary England

  • Liked — The room
  • Disliked — NA
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since August 06, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Tourists
  • I do not recommend this hotel for People with disabilities
  • I selected this hotel as a top choice for Beach / Sun, Museums / Cultural / Historical sites, Great food / Wine, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from hotelcarltoncapri, Customer Care
(Management representative)
Aug 29, 2008
Dear Sir,
it greatly pleases us that you have such pleasant memories of your stay with us: this makes us very proud and rewards us for the care and attention we constantly reserve for our guests.
We hope to have the pleasure of welcoming you again in the near future and thank you for the kind preference you have accorded to our Hotel.
Sincerely,
Hotel Carlton Capri, Venice
Laura, Customer Care
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $244 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Loved it!

Hotel Capri

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4 of 5 stars
iwishAustralia 5 contributions
Australia
May 26, 2008 | Trip type: Family

The Hotel Carlton Capri is in the most convenient spot, a short walk to the main areas of Venice. The hotel was very comfortable and clean and I would recommend it to anyone. The only slight negative, the staff were not exactly helpful, the night guy in particular was totally incapable of smiling! Dont mind them, get a map and you will enjoy!

  • Liked — Location Location Location
  • Disliked — not much!
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Service
  • Date of stay May 2008
  • Visit was for Quality time with family
  • Traveled with Family with teenagers
  • Age group 50-64
  • Member since March 29, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for People with disabilities, Great pool scene, Pet owners
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $244 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Our room was swarming with bugs!!!! Don't stay here!!

Hotel Capri

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1 of 5 stars
europetraveler7 4 contributions
atlanta
Sep 17, 2007 | Trip type: Family
2/4 found this review helpful

Horrible experience. I travel to Europe every summer and stay at a lot of hotels. This was my worst experience yet. We had 2 rooms at the Carlton Capri. My daughters stayed in one. They had seen a bug or 2 during our stay but on our last night at 10pm, the room was swarming with hundreds if not thousands of bugs. They were on the walls, the windows, the bathroom, the floor and in our luggage. I was absolutely disgusted. I went to complain at the front desk. He came to our room with a can of bug spray. I explained that my daughters could not sleep in that room. He said he could not give me another because they were full. We checked out of that room then and there. All 4 of us slept in a queen size bed in one of their tiny rooms. We had a 6am flight the next morning. On top of all that, the Carlton Capri would not reimbursement us for the night that the room filled with bugs. They charged us for that room. Save yourself the heartache. Avoid this hotel.

  • Liked — Nothing
  • Disliked — Everything - especially the bugs in our room!!
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Service
  • Date of stay June 2007
  • Visit was for Quality time with family
  • Traveled with Family with teenagers
  • Age group 35-49
  • Member since September 17, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from hotelcarltoncapri, Laura Toso, Customer Care
(Management representative)
Sep 30, 2008
Dear Sirs,
In reply to your message we are dismayed to acknowledge that the complaint you lodged about your stay by us is perfectly justified.
We know it is late to say how sorry we are, but we hope you can accept our apologies for the unfortunate experience you had in Venice.
Your resentment is quite understandable but we can assure you that what happened was contingent on the works outside the hotel and in the surrounding area relating to the special project “Save Venice from High Tide” made by the Public Administration and not depending by our property.
Anyway, what we at least could do, was to avoid the charge of the second room which was unusable.
The mistake was made by our secretarial staff and, although this is no justification, it was principally caused by the great amount of work we had during the period immediately preceding your departure.
We are extremely sorry that, due to this unfortunate incident, you may have formed a negative opinion about us and we hope to have another occasion to welcome you in Venice and compensate you with one night complimentary stay.
Please accept our renewed apologies.
Best wishes.
Laura Toso,
Customer Care
Hotel Carlton Capri, Venice
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $244 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great location

Hotel Capri

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4 of 5 stars
CitytripperFlanders 1 contribution
Flanders
Aug 11, 2007 | Trip type: Friends getaway
7/8 found this review helpful

The location can't be better. Very close to Piazzale Roma (busstation) and railwaystation. Boatline to Rialto and Piazza San Marco at a few steps.
Due to its location in a side street (just behind the Canal Grande) its a very quiet environment.
Prices are average ( Venice is an expensive city !) but you get value for your money.
Rooms are rather small but very clean and the personal is vey friendly.

  • Liked — the location
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay August 2007
  • Visit was for Hobbies / interest / culture
  • Traveled with Friends
  • Age group 50-64
  • Member since August 11, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $244 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Very, very disapointed

Hotel Capri

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1 of 5 stars
Traveller2310 1 contribution
Essex, England
Oct 29, 2006 | Trip type: Couples
4/7 found this review helpful

My partner booked this as a birthday present for my 40th and paid a lot for it. But unfortunately and contrary to the pictures posted to their website, our room was ridiculously small and for some unknown reason unbelievable hot , during the day and unbearably so at night, Even though first day there was quite cold and the second average/pleasnt. We asked for another room but was told they were all the same. This is obivously not true as some of the reviews already posted show, many were large and very comfortable. The"bathroom" was no more than a cupboard with a shower in the middle that soaked everything when you tried to use it. It was stiffling with the door closed to use it as there was no window and towel rail was constanly on. We had to sleep with the window wide open to get some kind of air at night and this of course resulted in us being covered by mosquito bites. We were only there for 2 days and were very disapointed by the accommodation including the early morning workman from about 6.30am who were outside our window banging and drilling. The person on reception said they didn't start until 8.00am but again this was not true. Seems they pick and choose who to give good rooms to and therefore I would not recommend this hotel to anyone wanting a decent place to sleep or rest from a sightseeing in venice unless they are prepared to take pot luck with their accommodation. What was supposed to be a romantic and special birthday treat turned out to be a great disapointment and left us releived to be home again today..

  • Liked — The location was convenient for transport to and from the airport and to the tourist sites
  • Disliked — The rooms
  • Tips/Secrets: — Don't book untless you don't care/prepared to take a chance with the basic comfort of your room
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
  • Date of stay October 2006
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since October 29, 2006
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Outdoor / Adventure, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $244 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Hotel Capri Address

Santa Croce 595 / A | Corte dei Bergamaschi, Venice 30135, Italy