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“Just an ordinary experience” 3 of 5 stars
Review of Hotel Carlton on the Grand Canal

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Hotel Carlton on the Grand Canal
4.0 of 5 Hotel   |   Santa Croce 578, 30135 Venice, Italy (San Croce)   |  
Hotel amenities
Ranked #167 of 382 hotels in Venice
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Just an ordinary experience”
3 of 5 stars Reviewed May 11, 2014 via mobile

The location is the plus point of the hotel. You dont need to take a water taxi each time you want to go out from the hotel- just cross the bridge and you reach the other side. Rooms are small but clean. Wi-fi doesn't work and you have to sit in the reception if you have to use the Internet. Breakfast wasn't good- no options for vegetarians.

Stayed December 2013
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (221)
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melbourne
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed May 11, 2014

Room was spacious in comparison to other hotels in Italy.
Furnishings were definately in style with Venice
WiFi was a hit and miss depending on where you were standing in our room.
Location was good for your stay in Venice
Breakfast was typical italian style
boiled eggs, cold meats, cheeses, cereals, fruit, bread etc
nothing flash but filled the tummy.
Friendly staff throughout
And everything was very clean although a bit dated.
Would stay here again.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Worcester, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 9, 2014

We stayed at the end of April for 3 nights. Lovely hotel and the staff are polite and extremely helpful.
The breakfast was good although a little limited. The rooftop bar is wonderful, relaxing with fab views.
Our room which was a triple was spacious and very comfortable.
Would be nice to have tea and coffee facilities.
Overall a lovely stay a really good location.
We booked the water taxi from the airport which dropped us at the door so great for arrival. We then got the bus back which is only a short walk and 2 bridges with steps to cross..

Room Tip: The triple room was more spacious.
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  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 9, 2014

Overall, the hotel was acceptable for the weekend I was there. I expected much more, however, for the price that we paid. I am aware that Venice is expensive, but this seemed ridiculous for what was offered.

Cons: *Website advertises air-conditioning. What they don't state is that air-conditioning is only offered in July and August. We stayed in May, which was a great time to tour the city in regards to weather, but in a small closed room with no windows, it was quite warm and uncomfortably warm in the bathroom. * Bed is not comfortable - very basic and somewhat hard. * No clock in the room *Breakfast looks nice at first glance, but the fruit was not ripe enough to eat and the bread was stale.

Pros: *Location was good, but not excellent. Was on the grand canal, but a 45 min walk to San Marco or a €7 water taxi fee 1 way per person. * Italian decor * Staff was friendly *Small safe in room.

If staying Venice again, I would stay in other locations next so I could make a better comparison.

Room Tip: If travelling during non-air-condition months, request a room with a window. Do not get a ground flo...
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  • Stayed May 2014, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed May 6, 2014

This hotel looks impressive as you approach and it is in a great location. Overall the hotel is perfectly acceptable for your stay in Venice, after all you are not going to spend much time in it. The rooms are typically Italian, reasonable size, dated and poor bathrooms that are well past there sell by date, however the hotel was clean and all of the staff that we encountered spoke English and were helpfull. Another reviewer mentioned the sky bar had erratic opening hours, well it was never open during the four days that we were there which I found disappointing as it was one of the reaons for booking the hotel!! Having said that it looked alright when we went up there and looked through the window. The hotel is in an excellent location, the walk through the alley waays to Rialto and St marks Square is fantastic and this area has more locals and less crowds in it. The local restaurants are also excellent and significantly cheaper than those closer to St Marks and Rialto. All in all I recommend this hotel which trys hard and by and large succeeds, just remember that the building is old and the amenities are not modern,.

Room Tip: A courtroom view is perfectly adequate and much quiter and cheaper than overlooking the Grand Canal
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  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 6, 2014

We stayed here for a night before going on a cruise. It is a great location, easy access to Piazza Roma (Bus station inc. airport transfers, People Mover to port & water buses to St. Marks Square) Room was a good size, clean and nicely decorated in a Venetian style, only criticism was our bathroom had no shower, just a bath. Breakfast was excellent, with a great choice and the service was very good. Teh Reception staff were very helpful. I would definitely stay again.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tehran
Senior Contributor
31 reviews 31 reviews
27 hotel reviews
Reviews in 21 cities Reviews in 21 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed May 1, 2014

This hotel is very near to the train and bus stations. The hotel staffs were helpful. The cleanness and breakfast was OK. The rooms were little small and not suitable for two persons and families. I uses to stay in the other hotels in Venice and to be sure that the standard size might be different. But, our our overall experience was good, as the hotel staffs were nice and hotel located in a very live area.

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Carlton on the Grand Canal

Address: Santa Croce 578, 30135 Venice, Italy
Location: Italy > Veneto > Province of Venice > City of Venice > Venice > San Croce
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#69 Luxury Hotel in Venice
#127 Romantic Hotel in Venice
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Carlton on the Grand Canal 4*
Official Description (provided by the hotel):
Elegant and welcoming, the Hotel Carlton on the Grand Canal has been run with passion for approximately 30 years by a Venetian family which loves to pay its guests attention, by providing them with valuable advise on how to capture the city’s true essence.Pastel shades, Venetian stuccoes, glass wall lamps made in Murano, furnishings which, while being functional, recall the glorious Serenissima epoch: these are the elements of the new hall and bar, completely mirrored on marvellous Istria stone. Right at the centre of the hotel is an original glass cupola creating light effects which highlight its sophistication. The recently restored, characteristic internal patio onto which some of the rooms look out and where guests can enjoy breakfast or relax, using it as a peaceful open-air lounge, has a notable impact on guests. The elegant Bar Carlton Café offers you the chance to taste excellent drinks and whet your appetite with unusual snacks both in the internal room and in the open-air, enjoying an unforgettable stay on the Grand Canal.The hotel also offers its guests outstanding opportunities to discover all of Venice’s magic, by organizing personalised itineraries and excursions: boat tours to the lagoon islands, guided tours of the city, romantic itineraries followes by a candle lit dinner and much more. For further information on “special” packages, check out our online booking now or send your request to our booking centre.For conferences and meetings we can provide the “Galileo” room, fitted with update equipment and capable of holding up to 60 people.Some of the services offered to our guests include: free entry to the Casino, free baggage surveillance, baby-sitting, restaurant booking, theatre and concert tickets.Restaurant “La Cupola”Elegant reflections, inviting aromas, brilliant colours and exclusive tastes: these are the defining features of our restaurant “La Cupola”, a jewel of refined style in newly renovated surroundings, boasting harmony in its menu selections inspired both by innovative cuisine, as well as the genuine traditions of the territory.The distinct, welcoming atmosphere and the fine cuisine will envelop you and capture you, transforming your “mealtime” into an exceptional experience.You will be greeted with warmth and courtesy, and given expert advice on your menu selections.The typical and international specialties are served with refined simplicity, elegant and genuine at the same time, accompanied by an exclusive wine list. Our Maitre, Filippo Nocerino, will be at your disposition for any special requests.Perfect for any occassion or simply for a romantic evening, our restaurant “La Cupola” will live up to your expectations and your appetites!TOP OF THE CARLTON SKY LUNGE & RESTAURANTLet “Time Out” steer you upwards to the finest sky lounge in Venice for enjoying cocktails in the clouds and Grand Canal view dining .Stylish evenings begin and end at TOP OF THE CARLTON, the rooftop terrace perched on the 4th floor of the Carlton on the Grand Canal Hotel. Impressive views from this spacious terrace take in both the ancient majesty of the Grand Canal and its noble palaces and the modern Constitution bridge, the newest structure that pierces the motley Venice skyline full of domes, bell towers, arches and spires.Choose from a multitude of cocktails, snacks and light-dining while you sit and enjoy a romantic sunset or experience the gentle lapping of the Grand Canal waters as a gondola passes by.When it’s time to unwind and relax, choose Top of the Carlton.TOP OF THE CARLTON can be exclusively reserved for private events and functions, such as wedding receptions, birthday parties, corporate events – in fact the sky is the limit.Open from mid May to end of September, weather permitting. ... more   less 
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Also Known As:
Carlton Grand Canal Hotel
Hotel Carlton Grand Canal
Canal Hotel Venice

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