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“Great Location!” 4 of 5 stars
Review of Hotel Carlton on the Grand Canal

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Hotel Carlton on the Grand Canal
4.0 of 5 Hotel   |   Santa Croce 578, 30135 Venice, Italy (San Croce)   |  
Hotel amenities
Ranked #167 of 382 hotels in Venice
Lincoln, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Great Location!”
4 of 5 stars Reviewed December 4, 2012

When you step out of the train station you can see the hotel which was brilliant, there was only one bridge to cross! All of the hotel staff were friendly and helpful. We had a room which looked out onto a courtyard. The room was nice and the decor was traditional Venetian style. Although the room was on the small side it had everything we needed. The room was cleaned everyday. Breakfast was good, there was fresh fruit, cereal, bacon, scrambled eggs, yoghurt and croissants.
We used a water bus to travel around Venice. We also walked from the hotel to St. Marks Square which took around 30 minutes. It was a great way to see the hidden streets of Venice!
We stayed at the hotel for 3 nights and I would definitely stay again. The staff were helpful and the hotel is in a very good location.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (215)
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southend-on-sea
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 1, 2012

This was our first time in Venice, A surprise journey for my girlfriend. I had planned to propose her during our stay and had asked hotel's staff to help me organise the surprise proposal and they were absolutely brilliant and made that day very special for us.
Hotel itself is located very conveniently on the grand canal, near main bus stop, train station and water taxi stand ( all few minutes walk ), Someone here at tripadviser said that grand canal is like M25 and its absolutely right so if u want peaceful roon then dont ask for canal view.
Hotel is kept very clean and staff are helpful and friendly ( few more then the others).. Downside of this hotel? well, breakfast is bit disappointing and no tea and coffe making facilty in the room, while hotel's cup of coffees are tiny and expensive but then again in Venice everything is very very expansive, but beautiful city.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham
Senior Contributor
30 reviews 30 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 25, 2012

A handy location if arriving at the Piazzale Roma or the main train station, the Carlton is a quaint hotel with high standards.

Check-in was effortless and staff very attentive and helpful. Breakfast is a simple buffet affair but good quality and lots of choice.Rooms are comfortable if a little dated. The furnishings are perfectly fine but not the most up to date.

The location is a good 15-20 minutes walk to the Rialto bridge and a little further for Piazza San Marco but as half of the fun of Venice is exploring the streets and alleyways, this was not a problem for us!

Room Tip: A view of the Grand Canal would be nice but
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai, Maharashtra, India
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 25, 2012

Our honeymoon trip started with Venice, we were hoping to find a nice hotel (Overpriced hotels) with a good view. The hotel is ok, the rooms are fairly small and given the price not true value as made out to be by other review.

Our stay was pleasant though.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Borrego Springs, California
Top Contributor
240 reviews 240 reviews
53 hotel reviews
Reviews in 111 cities Reviews in 111 cities
228 helpful votes 228 helpful votes
5 of 5 stars Reviewed November 20, 2012

We arrived in Venice the day before our cruise boarded so that we could get a feel for the city and gauge how many days to spend on a return trip. Because we had only one night, we booked a room at Hotel Carlton on the Grand Canal, just a 5-minute walk from the Pizzale Roma bus station where the People Mover is located to whisk you to the cruise terminal. The Hotel Carlton is located 2 hotels east of the bus station, directly across the footbridge to the train station. I cannot imagine a more convenient location for cruisers. The cost was $300 USD per night, but, hey, we are in VENICE for crying out loud, how can you NOT stay on the Grand Canal?

AIRPORT TO THE HOTEL CARLTON: We booked a shared water taxi on-line for 27 Euros each (54 euros for two). http://www.venicelink.com/ A wonderful experience! They whisked us right to the DOCK of the Hotel Carlton What a ride!

We have read TripAdvisor reviews on the Hotel Carlton complaining that the rooms were too small and the views out the windows unsatisfactory. We booked the least expensive room via TripAdvisor price-comparison service (Hotels.com or Bookings.com or some-such) and found our room more than adequate (and we own a Bed and Breakfast in San Diego and are very fussy).

The check-in process at Hotel Carlton was efficient, warm and cordial. The lobby and breakfast area was elegantly decorated and furnished. Our quiet room on the side of the hotel was spacious enough for 4 suitcases and a queen bed with room to spare. The walls soundproofed covered by a rich fabric brocade giving it an old world elegance. The windows actually opened so that we could bring the sounds and smells of Venice into the room. The Murano Glass Chandelier was feature typical of the tasteful décor. The spotless all-marble bathroom was beautiful with new modern fixtures, great bath and shower.

The free, full breakfast was far more than we expected with a big buffet of hot and cold food;, particularly unexpected (and delicious) was the rich coffee with steamed milk (cappuccino) brought to our table by a warm and accommodating staff. The 4 cups of coffee alone would have cost $20 anywhere else in Venice! As Siskel and Ebert used to say, Two Thumbs Up!

We enjoyed a wonderful dinner next door at Ristorante Da Nino, right on the Grand Canal. The waiters don't speak much English, but, hey, that's half the fun! The food is genuine Venetian. Ann's Shrimp was awesome, and Terry's olive oil and garlic spaghetti was to die for.

The Hotel Carlton will check your baggage for you until you decide to embark. Check out time was, I think, noon, so we spent the morning walking walking walking and came back to the hotel at 11 a.m. to pack and check out. We walked our bags over two bridges to the Pizzale Roma and the People Mover, then pulled them from the People Move to the NCL Spirit and we were off on a 12 day adventure cruise after a wonderful beginning at the Hotel Carlton.

Room Tip: The room was clean and modern. Who cares about the view? We were in VENICE! All we did was walk an...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
122 reviews 122 reviews
44 hotel reviews
Reviews in 58 cities Reviews in 58 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed November 20, 2012

As with most things in Venice, the hotels aren't particularly cheap, however we managed to pick up a late deal with flights and 4 night at the Hotel Carlton on the Grand Canal in Venice.

We'd done some reading up on the hotel and I was pleasantly surprised. Not all the rooms have canal or courtyard views and we hand a 'double' room which only had a small window that opened onto an internal area (not a courtyard) but did allow fresh air and some light, but being an older building not everything is to modern expectations.

The bathroom was clean and tidy, although what prompted the choice of tiling I'll never quite understand! In contrast the room was decorated to a high standard, with fabric wall coverings and Murano style light and period furniture. The bed was two singles, but made up as a double, which is fairly typical of European destinations. They do apparently have double matresses in the hotel, but as both beds were the same height (believe it or not, we've stayed in some European hotels where they can't even get that right!) we were happy with the room.

While we were there Venice experienced its biannual high tide, which coupled with a heavy rain storm meant that when we awoke on Sunday morning and went down for breakfast we were met with a surprise! As we sat and ate breakfast the rising tide joined us.... The staff were fantastic, keeping disruption to a minimum, assisting guests who had flights to catch in getting out the the hotel via a makeshift gangway onto the canal and awaiting river taxis, while others simply donned wellington boots and carried on serving breakfast. By the time we had finished breakfast the water was about a foot deep outside the hotel front door, and a couple of inches deep inside.

We retired to our room and waited for the tide to go out. By lunchtime it was OK to leave the hotel, without the need for boots or boats and by the time we returned in the evening you'd never have known that anything had happened. All the furniture was back where it belonged, the floors were dried and and it was business as usual.

Breakfast was a continental style buffet, with bacon, scrambled eggs as well.

As far as location goes, we felt it was perfectly placed for exploring Venice. We arrived by bus from the airport (€13 return) which drops you in the main plaza a short walk (3-5 mins) from the hotel. Note, you do need to cross a couple of bridges to get to the hotel, but then in Venice, getting anywhere involves crossing several bridges, several times. Keeps you fit! Opposite the hotel was the train station. We took a train to Verona (2 hours 15 mins - €7 each way) You can get a faster train, but it costs 3 times as much and doesn't save a great deal of time on the journey. Outside the station are the water boat stations. A 72 hour pass cost €35 - a single trip €7 - if you're going to make several journeys then getting multi-day pass makes good sense.

The boats run the full length of the Grand Canal and beyond. A must do if you have time is to visit the islands of Murano (famous for its glass) Burano (biscuits and lace) and Torcello. Each has a unique character, but for pure charm and beauty I found Burano hard to beat, with it's quaint coloured houses lining the canals and varied gift shots.

All in all a great stay at a nice hotel. I'd definitely stay again, although I think I'd look to book a room with a view next time around.

Note, there is now a Tourist Tax (€4 per person per night) payable on checkout which has just been introduced.

Room Tip: Splash out - go for a room with a view of the canal
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 17, 2012

Great hotel. Water bus drops you off at the door. The train station is just over the bridge 2 minutes away. Nice 30 minute walk through the shops to the st marks square.

Hotel staff very friendly.

Do not eat t the restaurant/cafe next door not only is it a rip off the food looks and tastes like its been on the floor. Plenty of nice places over the bridge

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Carlton on the Grand Canal

Address: Santa Croce 578, 30135 Venice, Italy
Location: Italy > Veneto > Province of Venice > City of Venice > Venice > San Croce
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#71 Luxury Hotel in Venice
#130 Romantic Hotel in Venice
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Carlton on the Grand Canal 4*
Official Description (provided by the hotel):
Elegant and welcoming, the Hotel Carlton on the Grand Canal has been run with passion for approximately 30 years by a Venetian family which loves to pay its guests attention, by providing them with valuable advise on how to capture the city’s true essence.Pastel shades, Venetian stuccoes, glass wall lamps made in Murano, furnishings which, while being functional, recall the glorious Serenissima epoch: these are the elements of the new hall and bar, completely mirrored on marvellous Istria stone. Right at the centre of the hotel is an original glass cupola creating light effects which highlight its sophistication. The recently restored, characteristic internal patio onto which some of the rooms look out and where guests can enjoy breakfast or relax, using it as a peaceful open-air lounge, has a notable impact on guests. The elegant Bar Carlton Café offers you the chance to taste excellent drinks and whet your appetite with unusual snacks both in the internal room and in the open-air, enjoying an unforgettable stay on the Grand Canal.The hotel also offers its guests outstanding opportunities to discover all of Venice’s magic, by organizing personalised itineraries and excursions: boat tours to the lagoon islands, guided tours of the city, romantic itineraries followes by a candle lit dinner and much more. For further information on “special” packages, check out our online booking now or send your request to our booking centre.For conferences and meetings we can provide the “Galileo” room, fitted with update equipment and capable of holding up to 60 people.Some of the services offered to our guests include: free entry to the Casino, free baggage surveillance, baby-sitting, restaurant booking, theatre and concert tickets.Restaurant “La Cupola”Elegant reflections, inviting aromas, brilliant colours and exclusive tastes: these are the defining features of our restaurant “La Cupola”, a jewel of refined style in newly renovated surroundings, boasting harmony in its menu selections inspired both by innovative cuisine, as well as the genuine traditions of the territory.The distinct, welcoming atmosphere and the fine cuisine will envelop you and capture you, transforming your “mealtime” into an exceptional experience.You will be greeted with warmth and courtesy, and given expert advice on your menu selections.The typical and international specialties are served with refined simplicity, elegant and genuine at the same time, accompanied by an exclusive wine list. Our Maitre, Filippo Nocerino, will be at your disposition for any special requests.Perfect for any occassion or simply for a romantic evening, our restaurant “La Cupola” will live up to your expectations and your appetites!TOP OF THE CARLTON SKY LUNGE & RESTAURANTLet “Time Out” steer you upwards to the finest sky lounge in Venice for enjoying cocktails in the clouds and Grand Canal view dining .Stylish evenings begin and end at TOP OF THE CARLTON, the rooftop terrace perched on the 4th floor of the Carlton on the Grand Canal Hotel. Impressive views from this spacious terrace take in both the ancient majesty of the Grand Canal and its noble palaces and the modern Constitution bridge, the newest structure that pierces the motley Venice skyline full of domes, bell towers, arches and spires.Choose from a multitude of cocktails, snacks and light-dining while you sit and enjoy a romantic sunset or experience the gentle lapping of the Grand Canal waters as a gondola passes by.When it’s time to unwind and relax, choose Top of the Carlton.TOP OF THE CARLTON can be exclusively reserved for private events and functions, such as wedding receptions, birthday parties, corporate events – in fact the sky is the limit.Open from mid May to end of September, weather permitting. ... more   less 
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Also Known As:
Carlton Grand Canal Hotel
Hotel Carlton Grand Canal
Canal Hotel Venice

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