We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice hotel on Grand Canal” 3 of 5 stars
Review of Hotel Carlton on the Grand Canal

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Hotel Carlton on the Grand Canal to your Saves list
Hotel Carlton on the Grand Canal
4.0 of 5 Hotel   |   Santa Croce 578, 30135 Venice, Italy (Santa Croce)   |  
Hotel amenities
Ranked #166 of 384 Hotels in Venice
lerickson3
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“Nice hotel on Grand Canal”
3 of 5 stars Reviewed September 12, 2012

We recently went on a tour of Italy through Gate 1 travel and this is their Venice hotel. Rooms are very small but very accommodating and well planned for the small space. Shower is very tiny. Hotel was very clean.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,801 reviews from our community

Traveler rating
    547
    833
    268
    103
    49
See reviews for
279
1,051
34
62
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (298)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Florence, Italy
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 7, 2012

This was my third visit to Venice. I booked a triple superior room for three adults. The hotel is conveniently located across from the train station so it is literally impossible to get lost. The lobby was bright, elegant and beautiful. When we arrived to our room, I have to admit that I was disappointed and was obviously paying for the location of the hotel. Yes, it was small, clean, a bit dated, decorated in typical quaint Venetian decor (qualities I expected) but OVER PRICED. At breakfast, I noticed the hotel catered to tour groups (signs pointed where the tour was to congregate for breakfast which is another negative point). I am avid traveler and have stayed in *** star rooms and was GREATLY impressed and thought it should have been rated higher. I have stayed in *** star rooms where it was that *** stars (not a big deal, I was expecting it). I have also had the opportunity to SPLURGE (paying just as much) and stay in ***** star rooms and truly indulged in the luxury, ambience and quality of every single star ... and LOOOOVED IT! So, my suggestion is find another quaint hotel off one of the canals, with a quaint fair price and save yourself a lot of dollars/euros.

  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WEEHAWKEN
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 3, 2012

Rooms very clean, very small, poor air conditioned. Safety box did not work and although reported the day of my arrival, nobody ever came to fix it. If you are a big person, you will not fit in beds, since they are extremely narrow and small. Breakfast and dinner were okay. Very good location.

  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haverhill, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 3, 2012

We stayed in the Rooftop Junior Suite at this hotel for 2 nights at the end of a special trip to mark our 15th wedding anniversary. From the moment we arrived we encountered helpful; professional and friendly staff who went out of their way to make our trip a memorable one. We enjoyed excellent food in both the Rooftop Bar; the restaurant and in our room. The location of the hotel opposite the train station and right on the Grand Canal is idea if you are looking for a hotel with a good view but away from the hustle of the tourist hot spots.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wollongong, Australia
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 3, 2012

We stayed here 2 nights as a part of a tour group. The location of the hotel is awesome! It is situated right on the grand canale. It is close to food and to the train station. The staff were friendly and helpful. The rooms, although small, were comfortable and had an old world charm. The hotel had a nice feel about it. The buffet breakfast was excellant.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Messina, Italy
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 31, 2012

Nice hotel! good cuisine, good location - on the grand canal near bus station, best service. No week positions. Real Venice hotel! It was very comfort to have rest in this hotel after long adventures by Venice.

Room Tip: we was at garden double suite - best choice! You will have your own garden one steep from your room.
See more room tips
  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hicksville, NY
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed August 28, 2012

We stayed here as part of a Globus tour, the last week of July. Rooms are very small. There were 3 of us and we were climbing over our luggage. The bathroom had a frosted glass door which did not provide any privacy. Hallways are small & very dark. The location of the hotel however was great. The hotel also still utilizes room keys (with the key number & hotel name on the tag)

My rationale for the low rating is based on the service we received our first night in the rooftop bar. A waiter who already had an attitude about americans took our order (it was an irish coffee and peach bellini). Another waiter, ten minutes later brought us a beer and the peach bellini. We tried to explain the order was incorrect - he got the original waiter who insisted the order was right (after all, all americans drink beer, except for my husband who ordered the irish coffee). Finally he took both drinks back. 15 minutes later the original waiter came back with both drinks, the irish coffee and my peach bellini that he left sitting on the bar from earlier. It was 90+ degrees and by then my drink was warm. I asked him to make me another -since I really could not drink the warm peach bellini - he walked away mumbling to himself, and 10 minutes later I got my drink. Which was good but not the service that went with it and the way he made us feel.
We would probably not return here.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hotel Carlton on the Grand Canal? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Carlton on the Grand Canal

Address: Santa Croce 578, 30135 Venice, Italy
Location: Italy > Veneto > Province of Venice > City of Venice > Venice > Santa Croce
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#74 Luxury Hotel in Venice
#138 Romantic Hotel in Venice
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Carlton on the Grand Canal 4*
Number of rooms: 145
Official Description (provided by the hotel):
Elegant and welcoming, the Hotel Carlton on the Grand Canal has been run with passion for approximately 30 years by a Venetian family which loves to pay its guests attention, by providing them with valuable advise on how to capture the city’s true essence.Pastel shades, Venetian stuccoes, glass wall lamps made in Murano, furnishings which, while being functional, recall the glorious Serenissima epoch: these are the elements of the new hall and bar, completely mirrored on marvellous Istria stone. Right at the centre of the hotel is an original glass cupola creating light effects which highlight its sophistication. The recently restored, characteristic internal patio onto which some of the rooms look out and where guests can enjoy breakfast or relax, using it as a peaceful open-air lounge, has a notable impact on guests. The elegant Bar Carlton Café offers you the chance to taste excellent drinks and whet your appetite with unusual snacks both in the internal room and in the open-air, enjoying an unforgettable stay on the Grand Canal.The hotel also offers its guests outstanding opportunities to discover all of Venice’s magic, by organizing personalised itineraries and excursions: boat tours to the lagoon islands, guided tours of the city, romantic itineraries followes by a candle lit dinner and much more. For further information on “special” packages, check out our online booking now or send your request to our booking centre.For conferences and meetings we can provide the “Galileo” room, fitted with update equipment and capable of holding up to 60 people.Some of the services offered to our guests include: free entry to the Casino, free baggage surveillance, baby-sitting, restaurant booking, theatre and concert tickets.Restaurant “La Cupola”Elegant reflections, inviting aromas, brilliant colours and exclusive tastes: these are the defining features of our restaurant “La Cupola”, a jewel of refined style in newly renovated surroundings, boasting harmony in its menu selections inspired both by innovative cuisine, as well as the genuine traditions of the territory.The distinct, welcoming atmosphere and the fine cuisine will envelop you and capture you, transforming your “mealtime” into an exceptional experience.You will be greeted with warmth and courtesy, and given expert advice on your menu selections.The typical and international specialties are served with refined simplicity, elegant and genuine at the same time, accompanied by an exclusive wine list. Our Maitre, Filippo Nocerino, will be at your disposition for any special requests.Perfect for any occassion or simply for a romantic evening, our restaurant “La Cupola” will live up to your expectations and your appetites!TOP OF THE CARLTON SKY LUNGE & RESTAURANTLet “Time Out” steer you upwards to the finest sky lounge in Venice for enjoying cocktails in the clouds and Grand Canal view dining .Stylish evenings begin and end at TOP OF THE CARLTON, the rooftop terrace perched on the 4th floor of the Carlton on the Grand Canal Hotel. Impressive views from this spacious terrace take in both the ancient majesty of the Grand Canal and its noble palaces and the modern Constitution bridge, the newest structure that pierces the motley Venice skyline full of domes, bell towers, arches and spires.Choose from a multitude of cocktails, snacks and light-dining while you sit and enjoy a romantic sunset or experience the gentle lapping of the Grand Canal waters as a gondola passes by.When it’s time to unwind and relax, choose Top of the Carlton.TOP OF THE CARLTON can be exclusively reserved for private events and functions, such as wedding receptions, birthday parties, corporate events – in fact the sky is the limit.Open from mid May to end of September, weather permitting. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Orbitz, TripOnline SA, Hotels.com, Cheap Tickets, Priceline, Booking.com, EasyToBook and getaroom.com so you can book your Hotel Carlton on the Grand Canal reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Carlton Grand Canal Hotel
Hotel Carlton Grand Canal
Canal Hotel Venice

Owners: What's your side of the story?

If you own or manage Hotel Carlton on the Grand Canal, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.