Our room was stunning, comfortable, spacious. The staff was excellent, knowledgeable, helpful, and very welcoming. They arranged everything for us. Of the many places we stayed in Italy, it was one of the few with a truly hot shower. breakfast was varied, generous and very good. Even though we were a bit late the first morning, the staff cheerfully accommodated us free of charge. I would highly recommend this to any USA traveler going to Venice--this staff will make your stay very memorable.